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Tello Mobile In 2024: What You Need To Know

Since 2013, I've been researching, reviewing, and writing about the wireless industry with a focus on MVNOs.

In this guide, I will explain everything you need to know about Tello before you subscribe. I'll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of Tello so that you can make an informed decision on if this is the best place for you to spend your hard-earned cash.

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At A Glance

Tello Logo:
Tello Logo

Year Founded: 2015
Subscribers: 100,000
Networks Used: T-Mobile
LTE Bands Used: 245126671
5G Bands Used: n41 (2500MHz)n71 (600MHz)n258 (24GHz)n260 (39GHz)n261 (28GHz)
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards, PayPal

Tello Customer Service & Contact Information

Website:
Phone Number: 1-866-377-0294, 1-678-306-1436
Address/Headquarters:

4780 Ashford Dunwoody Rd
Atlanta, GA, 30338
United States


Social Media Accounts
Facebook
Twitter

A Summary Of Tello Phone Plans

Last Updated: Dec 17, 2023

No Credit Check Single Line Monthly Prepaid Plans

1 GB
$6/Mo
$72/Annually
  • 100 Minutes
  • Unlimited Texts
  • Hotspot 1GB
0 MB
$6/Mo
$72/Annually
  • 300 Minutes
  • Unlimited Texts
2 GB
$7/Mo
$84/Annually
  • 100 Minutes
  • Unlimited Texts
  • Hotspot 2GB
1 GB
$9/Mo
$108/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 1GB
2 GB
$10/Mo
$120/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 2GB
5 GB
$11/Mo
$132/Annually
  • 100 Minutes
  • Unlimited Texts
  • Hotspot 5GB
5 GB
$14/Mo
$168/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 5GB
10 GB
$19/Mo
$228/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 10GB
15 GB
$24/Mo
$288/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 15GB
35 GB
$25/Mo
$300/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 5GB


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Data Only Plans

1 GB
$5/Mo
$60/Annually
  • ✓ Data Only SIM
2 GB
$6/Mo
$72/Annually
  • ✓ Data Only SIM
5 GB
$10/Mo
$120/Annually
  • ✓ Data Only SIM
10 GB
$15/Mo
$180/Annually
  • ✓ Data Only SIM
15 GB
$20/Mo
$240/Annually
  • ✓ Data Only SIM


Tello Mobile Pay As You Go Plans

Tello Logo Tello PG Network(s): T-Mobile
Calling Card
$10
Minutes/Data
1c min/2c MB
SMS/MMS
1c/1c
Duration
90 days
Tello Logo Tello PG 15 Network(s): T-Mobile
Calling Card
$15
Minutes/Data
1c min/2c MB
SMS/MMS
1c/1c
Duration
90 days
Tello Logo Tello PG 25 Network(s): T-Mobile
Calling Card
$25
Minutes/Data
1c min/2c MB
SMS/MMS
1c/1c
Duration
90 days
Tello Logo Tello PG50 Network(s): T-Mobile
Calling Card
$50
Minutes/Data
1c min/2c MB
SMS/MMS
1c/1c
Duration
90 days
   


Things To Know About Tello Before You Subscribe

Tello Mobile soft launched in the USA in late 2015, and formerly activated customers on the Sprint network. On 1/18/21, Tello began activating all new customers on the T-Mobile network.

Although the MVNO launched in 2015, its parent company, KeepCalling, is a global telecommunications company that first registered in the USA in the year 2002.  From 2011-2014 KeepCalling grew its revenue by over 20000% and was named by Inc 5000 to be one of the fastest growing companies in the USA for 5 consecutive years. With Tello, subscribers join a company that has years of experience in the telecommunications market.

How Tello Phone Plans Work

Tello Mobile Subscribers Can Custom Build Their Own Phone Plans
Tello Mobile Subscribers Can Custom Build Their Own Phone Plans

 

Tello allows its subscribers to custom build their own cell phone plans.  When you custom build your own phone plan with Tello, you’ll enjoy having no contract, free tethering, and international calling at no extra charge. However, the highest data containing plan with 35GB of data is the only one to offer unlimited data at slow speeds of 256Kbps once the high-speed data allotment runs out. Prior to December 2023, all Tello plans with data contained unlimited data at 64Kbps once the plan’s high-speed data allotment was consumed. Tello decided to lower its prices and increase the amount of data included with some plans in December 2023 instead of continuing to offer slow data speeds after the data allotments run out. Customers that wish to have more data can purchase pay go credits or renew their plans early. Customers that renew their plans early and don’t use autopay billing do get to rollover any unused data that they have in their accounts.

In May of 2021, Tello updated its international calling list to include more than 60 countries up from just China, Canada, Mexico, and Romania. Tello charges state and county sales tax, and for the federal universal service fund.


Supported Phones And BYOD Devices

Tello does sell mobile phones, however,  those that already have a phone are welcome to bring it to Tello, as long as it is out of contract and compatible with the T-Mobile network. Phones must also support VoLTE HD voice calling. Most universally unlocked phones from Motorola and Samsung are also compatible.


Where To Buy Service Plans And SIM Cards

SIM cards and plans must be purchased directly from Tello.  If you already have a Sprint SIM card, you can safely use that with Tello without having to purchase a new SIM card.



How To Port Out Of Tello

Porting out requires you to call Tello to get your account number. You will need to submit to them your name and email address. They will also ask you for your new provider name. Tello does not use PINS or passwords and so your port out password defaults to 0000.


Phone Unlock Policy

Tello sells all of its phones unlocked, so there is no device unlock policy to worry about.





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