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Visible Plans & Customer Service Information

PROS
  • Owned by Verizon
  • Wide variety of phones available
  • Tied for cheapest unlimited data plan on market
  • Offers great features for the price
CONS
  • Support options can be limited, no stores for in person support
  • Doesn't offer many free phone deals

Since 2013, I’ve been researching, reviewing, and writing about the wireless industry through BestMVNO with a focus on MVNOs.

In this guide, I will explain everything you need to know about Visible before you subscribe. I’ll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of Visible so that you can make an informed decision on if this is the best place for you to spend your money.



Sections

Visible Phone Plans

Last Updated: Sep 26, 2024

Single Line Monthly Prepaid Plans

Unlimited GB
$25/Mo
$300/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot UnlimitedGB
Unlimited GB
$45/Mo
$540/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot UnlimitedGB

Multi-Month Discount Plans

Unlimited GB
$22.92/Mo
$275/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot UnlimitedGB
Unlimited GB
$32.92/Mo
$395/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot UnlimitedGB
No items found
No items found

Visible Deals


Visible by Verizon end of 2024 phone plan sale
Visible 25 months discount

Use code SAVE25 to get Visible+ for $30/month for 25 months.

Visible Free Trial eSIM
Visible Free Trial eSIM

Get Unlimited 5G Data For Free! Try Visible for free for 15-days with no credit card needed with your eSIM capable iPhone and now on select Android phones.



How Visible Plans Work

Visible by Verizon is not actually an MVNO but is a prepaid wireless brand owned by Verizon.  It was launched in 2018.

Visible was likely launched to give Verizon a brand that could compete directly against AT&T’s Cricket Wireless, T-Mobile’s Metro by T-Mobile and what were once Sprint’s Virgin Mobile and Boost Mobile brands.

At launch, service was only available on Apple iPhones.  However, in January of 2019, support was added for select Android devices.

Visible’s by Verizon’s privacy policy is something you may want to be aware of if you are considering signing up for service.  The privacy policy states:

“We collect information when you use our service. This includes information about the calls you make and receive, text messages you send and receive, websites you visit, mobile applications you use, and wireless network and device information, including location, Internet protocol (IP) address and connection speed, mobile telephone number, device and advertising identifiers, browser type, and operating system.”

Visible formerly offered customers the ability to save up to $15/month on their service when they signed up for Party Pay. Party Pay was Visible’s take on multi-line discounts. Each Party Pay group member was responsible for paying their own bill directly to Visible as opposed to a traditional multi-line discount plan where the head of the account pays the bill for everybody. In February of 2021, Visible updated Party Pay to remove its maximum member limit. Prior to the update, a Party Pay group could only contain a maximum of 4 members. After the update, the limit was removed to not have one. However, in August of 2022, Visible eliminated its Party Pay program and introduced a new pricing model while adding a second unlimited data plan.

With the August of 2022 update, Visible’s unlimited plans started at $30/month for its basic unlimited plan and $45/month for its premium unlimited plan with taxes and fees included in the prices. In August 2023, the price of the $30 plan was lowered to $25/month. The plans were further tweaked in March of 2024 to add more premium features to the flagship plan. Below is an overview of the feature differences between its two unlimited plans.

Differences Between Visible’s $25 & $45 Unlimited Data Plans
$25 Basic Plan$45 Premium Plan
5G Ultra Wideband AccessNoYes
50GB Premium Data*NoYes
Free Roaming In
Mexico & Canada
NoYes
International Calling From
US To 30+ Countries
NoYes
International Texting From
US To 200+ Countries
NoYes
Hotspot Data Speeds5Mbps10Mbps
Apple Smartwatch Service$10/monthIncluded
Verizon Home Internet Discount$5/month$10/month
Unlimited talk and text and 2GB of data with mobile hotspot in over 140 countries$10/dayOne day free per month

*Premium data is data that doesn’t slow down compared to other customers on the same network when the network is busy with a lot of traffic. However, data speeds may still slow down a bit due to capacity issues. Customers without premium data will experience much slower data speeds compared to customers with premium data when the network is busy. Subscribers to Visible by Verizon’s $45 plan have unlimited premium data when connected to Verizon’s 5G Ultra Wideband network and get 50GB when connected to either Verizon’s 4G LTE or 5G nationwide networks. Ultra Wideband coverage is only available in a limited number of cities in select locations.

Both of Visible’s unlimited plans do have some features in common. Both plans include the following:

  • Unlimited calling and texting to both Mexico and Canada
  • Unlimited mobile hotspot
  • Spam/Robocall protection

Customers referring a friend to Visible get $20 off their next month of service. A maximum of 12 referral credits can be earned and banked during a calendar year.

In early January of 2022, Visible added Scam Protection, a robocall blocking filter. A free trial through eSIM was also launched in January. The trial gives customers with Visible eSIM compatible devices a free 15-day trial without the need for any type of payment card at signup. In April of 2022, Visible added eSIM support for Google Pixel devices and later support for Samsung Galaxy devices.

In April 2024, Visible updated its phone plans to give customers additional discounts for prepaying for service one year in advance. The annual plan discounts lower the Visible base plan’s price to $22.92/month ($275 due at sign up) and the Visible+ plan to $32.92/month ($375 due at sign up).


Supported Phones And BYOD Devices

A wide variety of devices are supported including Apple iPhones, Samsung Galaxies, Motorolas, and more.


Where To Buy Service Plans And SIM Cards

Service plans and SIM cards can only be purchased directly from Visible.


Visible Logo:
Visible Logo

Year Founded: 2018
Networks Used: Verizon
LTE Bands Used: 241366
5G Bands Used: n2 (1900MHz)n5(850MHz)n66(1700MHz/2100MHz)n77(3.7GHz)n261 (28GHz)n260 (39GHz)
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? Yes
Online Payment Options: Credit Cards, Debit Cards, PayPal, Venmo

Visible Contact Information

Website:
Phone Number:
Address/Headquarters:
Social Media Accounts
Facebook
Instagram
Twitter
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Visible Customer Reviews

3 2 votes
Download Speeds
2.5 2 votes
Customer Support
3 2 votes
Upload Speeds
3 2 votes
Price To Value
3 2 votes
Download Speeds
2.5 2 votes
Customer Support
3 2 votes
Upload Speeds
3 2 votes
Price To Value
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Mike Roge
Mike Roge
2 years ago
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I was with in-Visible since 2020 over 2 years. My bill was $25 (Party Pay). Don’t do it! PLEASE READ…The customer service is Non-Existent! I only stuck it out because it was $25. Chatting online…a whole new level of frustration that you never thought your body could feel or endure. You are in a chat queue with 50 people ahead of you (an hour or more). Finally a chat agent. Now you’re frantically typing and hopefully explaining clearly what your problem is. Because most likely they won’t have a clue.Then, to your surprise, you’ve been DISCONNECTED from the chat. Well good luck with that because you have to start the entire process over. Steer clear…spend $10 a month more and get real customer service.

Pros
$25 (when they still had Party Pay).
Arthur Z
Arthur Z
2 years ago
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Customer Support :
     
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very solid MVNO. probably in my top 2. For vzw service, there really doesn’t seem to be any better. I had to switch from them bc they didn’t support texts and calls to Canada and I had colleagues for work from Canada.
but honestly, with how poor others are (ATT Prepaid $300 annual plan doesn’t offer 4G, Boost Mobile is just a whole host of issues) I might go back to visible.
(only other downside is that CS is only thru online chat via the app, but to US based people in CO. and they are human, very relatable)

This user would HIGHLY recommend these guys.

City/State (Optional) helpful to others
Los Angeles
paul armistead
paul armistead
6 years ago

I am very interested in your visible after 30 yrs with at&t. I would like to know what additional charges are on the bill after the $40,00 charge. Also what must I do with my at&t account.