- Good new customer trial offers
- Free calls and texts from the US to international numbers
- Annual plans are competitively priced
- Accepts crypto toke $MOTHER as a form of payment for phones and plans
- Does not actually offer monthly plans
- Best pricing requires the purchase of an annual plan
- No in person customer support
Since 2013, I’ve been researching, reviewing, and writing about the wireless industry through BestMVNO with a focus on MVNOs.
In this guide, I will explain everything you need to know about UNREAL Mobile before you subscribe. I’ll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of UNREAL Mobile so that you can make an informed decision on if this is the best place for you to spend your money.
Multi-Month Discount Plans
How UNREAL Mobile Plans Work
UNREAL Mobile is an MVNO that operates primarily on the AT&T network but may still offer plans on the T-Mobile network. The company was launched in early 2018 by FreedomPop. It was designed with the idea of being a more premium product that could still offer budget pricing. In 2019, Unreal Mobile along with the FreedomPop brand were purchased by Red Pocket Mobile.
The first major move Red Pocket Mobile made with the Unreal Mobile brand occurred in early 2020. The service was updated so that subscribers no longer needed to use VoIP for phone calls. All new Unreal Mobile subscribers got premium voice calling including VoLTE services over the underlying carrier’s cellular network. Subscribers were no longer required to download an app for phone calls and text messages.
UNREAL Mobile’s phone plans include unlimited everything, with data speeds reduced to 2G data speeds once the plan’s high speed data allotment gets used up.
When the brand first launched, all of UNREAL Mobile’s plans included a VPN, ad blocker, data saver, and data rollover. However, many of the features were later offered as premium paid add-ons. The VPN is used to encrypt and make your connection to the internet private. It protects your phone calls, text messages, and data from being accessed by unwanted eyes. The ad blocker is used to block ads from showing up on web pages and in some mobile applications. Data saver is likely used to compress and save data while you access the internet. Data rollover allows leftover data that a subscriber may have in their account at the end of a billing cycle to be carried over for usage in their next billing cycle. A maximum of 500MB of data could be rolled over each month. However, all of these features have since been eliminated.
In late spring, early summer 2023, Unreal Mobile rebranded with a new website, new plans, and a new logo. Plans were simplified with only two offerings. A $20/month 10GB “Black” plan and a $40/month 25GB “Gold” plan. Both plans require prepaying for service three months at a time.
Supported Phones And BYOD Devices
UNREAL Mobile sells a very small selection of phones and at this time they are all iPhones.
Bring your own device is fully supported. Phones that are compatible with the AT&T network will work fine on UNREAL Mobile as long as the device is out of contract and paid off in full. Universally unlocked phones from Apple, Motorola, and Samsung are also compatible. T-Mobile unlocked phones will also be compatible with UNREAL Mobile.
Where To Buy Service Plans And SIM Cards
Plans and SIM cards must be purchased directly from UNREAL Mobile but are also available online and in-store through Best Buy and Target.
Year Founded: 2018
UNREAL Mobile Contact Information
Website: https://unrealmobile.com1100 Glendon Ave, Los Angeles California
90024
any problems at all with calls or texting? Is the internet reasonably fast?
At first, I got the sim card, and activated. SIMs(at&t) calls,text,&apps must turn on your internet or wifi or else you won’t received your messages. 2nd. Unreal Phone without SIMs GSM (Sprint) is better option. The only difference you have to purchased the unreal phone. I got $10 a month, unlimited text & calls, 1gb LTE, also you may use your hotspot ???? that is a plus. Once your 1gb been all used, you have unlimited 2g speed. I have magic box at home, the speed it’s OK, be able to browse Google, read news, except video or music. Warning: be careful when activated, it will link you online, you might end up two account. Be sure use credit cards not your debit.
I ordered the service because it sad my area was covered. My area is not
I return the phone to get a refund. The shipping to get phone to me and send it back is $21, I just realized is nonrefundable. I feel I should get that back due to the fact they are still fault, I’d never of ordered if they was honest and said my area was not covered. I considering contacting BBB.
If I use the Sprint plan, It’s so much better.
Rip off company. Never received my sim card for a trial…never received a phone number. I was charged for two months and told they understood. I asked for a manager. They have no manager they told me. I told them this is a scam. It is a scam…Stay away.
They rip people off.
The first phone I got didn’t work. Due to no support hours on weekends, it took me weeks to find the time to sit on hold for 45 minutes each time I had to call support. I just made it within the 30 day warrantee on my phone. The support agent promised to send a box to ship the phone back. I never received one. First $49.00 ripoff. I haven’t even had time to sit on the phone waiting for support to complain. The second phone came, but if you can dial a number before the screen goes black, you have to dial the area code for local calls. I didn’t get to use the phone for the first 5 weeks and paid the $10.00 for that. The second month my bill came for $32.99. I don’t even have the time to call back about all this stuff. You have to wait at least 45 minutes for anyone to answer. The last support person that I talked to was told that I didn’t want anything but a $10.00 emergency phone. This is a ripoff. Stay away. Just find a decent company for $20 or $30 and avoid the hassles that you will have to pay for anyway.
This company has been a night mare, I got the Sim, there tech after several, several trys, they were not able to make my Moto 5g+ work, I cancelled Unreal and went back to Republic. Republic could not get my number of 30+ years back, because Unreal would not release it, after some time it was released, (weeks) but it cannot be transferred unless you have unreals ( my ) account number, they say once you are cancelled they have no record of your account. That make no sense at all. Never able to talk to anyone except the tech people. Beware of this company!!!
I switched from MetroPCS to Unreal and used the GSM service (ATT network). You have to use their app to make/receive calls and texts which is a huge downside never reported. My understanding is that the GSM service is voip. No one could hear me on phone calls and I canceled two days later. Even worse, Unreal changed my phone number to a land line number and it took over a week to port my number away from them. To add insult to injury, Unreal’s 100% risk free guarantee is a fraud… they only refunded me back less than 1/2 of what I paid. Stay away!
I just signed up with unreal , customer service when calling is just ridiculous Everytime i call im waiting longer than 20 minutes so i just hang up. As far as the service its all through an app which makes it a bit complicated most of all the service sucks i will not purchase this another month what good is a phone if i cant use it.
I called their 800 number and only needed a SIM card. Salesman was a bit off-putting. He did a speel about $99 a year, $199 and $299. I told him I wanted the $10 a month plan as I did not want to commit to an annual plan without testing out the service. he said, “No worries, we have 30-day money back guarantee.” I said I don’t want annual, only monthly and I want the guarantee in writing via email. I also said I wanted all the plans he rattled off via email so I could make a decision after viewing. he said, “We don’t work that way. You sign up, then we send you the confirmation.” I said I want it BEFORE signing up. he said, “if you don’t like the way we do things, then you don’t have to buy the service.” I said, you’re right. Thank you and hung up.
I would not have trusted that person with my credit card anyway. But with that being said, that idiot is not the company. I still want to try out. I could not find the SIM cards at a Best Buy or Target nearby. But I then went online and found on the Best Buy website. $19.99 for 3 months. Excellent. Great way to test it out without committing to an annual contract. I am awaiting the card’s arrival now.