Mint Mobile - Everything You Need To Know Before Subscribing


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Mint Mobile Trial Plan

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Mint Mobile Phone Plans

PlanTalkTextDataPrice
Mint Mobile Logo Mint Mobile 3 & 12 Month Small

Network Used: T-Mobile

Unlimited Unlimited 3 GB $15
Mint Mobile Logo Mint Mobile 3 & 12 Month Medium

Network Used: T-Mobile

Unlimited Unlimited 8 GB $20
Mint Mobile Logo Mint Mobile 6-Month Small

Network Used: T-Mobile

Unlimited Unlimited 3 GB $20
Mint Mobile Logo Mint Mobile 3&12 Month Large

Network Used: T-Mobile

Unlimited Unlimited 12 GB $25
Mint Mobile Logo Mint Mobile 6 Month Medium

Network Used: T-Mobile

Unlimited Unlimited 8 GB $25
Mint Mobile Logo Mint Mobile 6 Month Large

Network Used: T-Mobile

Unlimited Unlimited 12 GB $35
   

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Things To Know About Mint Mobile

Mint Mobile At A Glance

Logo:
Mint Mobile Logo
Year Founded: 2016
Networks Used: T-Mobile
LTE Bands Used: 2, 4, 5, 12, 66, 71,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards, PayPal

Contact Information

Website:
E-mail: [email protected]
Phone Number: 1-844-646-8746
Address/Headquarters:

1550 Scenic Avenue
Costa Mesa, California

Social Media Accounts

Facebook
Instagram
Twitter

Overview

Mint SIM was launched in 2016 by Ultra Mobile.  Ultra Mobile is an MVNO of T-Mobile and thus it runs on T-Mobile’s network and consequently so does Mint Mobile.  In May of 2018, Mint SIM re-branded as Mint Mobile.  In November of 2019, it was announced that actor Ryan Reynolds purchased an ownership stake in Mint Mobile.

Unlike traditional phone plan providers, Mint Mobile does not charge by the month.  Instead, customers are required to pay for service either 3, 6 or 12 months in advance.  By doing so, the company is able to offer exceptional rates to consumers while also providing a benefit to itself.

The benefit to Mint Mobile is that it can lock in a revenue source for a known and extended period of time.  Other providers don’t have that luxury.  Customers can leave a competing brand’s service at any time with little to no consequence.  However, if a subscriber wishes to leave Mint Mobile they may have to seriously consider what could be a major consequence.  That brings us to the drawbacks associated with committing to a provider for a period of time longer than a month.

Customers are free to leave the Mint Mobile network at any time.  But if they do it before their plan expires, they will forfeit their remaining months of service and effectively lose money since those months were paid for in advance.

Other drawbacks subscribers may want to consider before making a long term commitment to a multi-month plan provider are the opportunity costs that may be involved.  This is especially true if the 12-month plan is being considered.

Every few weeks new and exciting offers come out from competing providers.  Sometimes those offers may provide for a better deal than a Mint Mobile multi-month plan.  For instance, it’s fairly common for wireless providers to offer new subscribers a free month of service or even $50 to $200 in cashback or rewards/gift cards just for subscribing.  Free phone and bonus data offers are also common.  New service providers also come into the market from time to time and they could potentially offer better rates.  And of course, spending big money upfront on a phone plan is money that could potentially be spent elsewhere, or saved and invested.  Those are some of the opportunity costs one must consider before deciding to commit to a multi-month wireless plan.

If you’re not sure you want to go all-in on a Mint Mobile plan you can buy their starter plan.  Mint Mobile’s starter plan offers prospective customers 7 days of service that includes 100 minutes, 100MB of 4G LTE data and 100 text messages for $5.  The kit comes with a 3-in-1 SIM card.  At the conclusion of the trial if the subscriber is not happy with their service they can request a refund.  If the customer is happy with the service, the $5 they spent on the trial kit can be applied towards the purchase of any multi-month plan they like, including the introductory offers that Mint Mobile makes available to new subscribers.

Mint Mobile always offers special introductory pricing on its 3-month plans for new subscribers.  All plans include unlimited everything, but there are 4G LTE data caps.  The MVNO’s 3-month base plan with 3GB of 4G LTE data costs $15/month for new subscribers but is normally priced at $25/month.  New subscribers normally pay $20/month instead of $35 for the plan with 8GB of 4G LTE data, and $25 instead of $45 for the plan with 12GB of 4G LTE data.  Customers can renew their plans at the introductory rates if they choose to prepay for service 12-months at a time.

If you’ve made up your mind that Mint Mobile is for you, be on the lookout for special promos.  The company has a history of offering nearly unbeatable promos for new customers.  One current Mint Mobile promo offers new subscribers a 3-month plan with unlimited talk, text, and data with the first 12GB of data at 4G LTE data speeds each month for $45 or an average cost of $15/month.  A previous new customer promo offered customers a buy 3-months get 3-months free deal.

Be aware that Mint Mobile considers 3-months to be equal to 90 days of service, 6-months 180 days and 12 months 365 days.  Multi-line discounts are unavailable.

Coverage

Mint Mobile has access to and uses T-Mobile’s entire network to provide coverage to subscribers.  Coverage is identical to what a T-Mobile Prepaid customer would have but is different than what a T-Mobile Postpaid customer would have.  This is a very important distinction to make and understand.  T-Mobile’s Postpaid customers, of course, have access to all of T-Mobile’s network but they also have access to other carrier networks such as AT&T.  AT&T’s network is used to provide coverage to T-Mobile’s Postpaid customers in areas where T-Mobile does not have its own network towers.  This coverage feature is called roaming.  Mint Mobile and T-Mobile Prepaid customers don’t have roaming access and are restricted to using T-Mobile’s native network for coverage.  So there is a small difference in coverage between being a Mint Mobile customer and T-Mobile Postpaid customer.  Mint Mobile does have a coverage map set up on their website so you can check out exactly where you’ll have coverage if you switch over to their service.

WiFi Calling And Texting

If you are concerned with potential coverage issues, you may be able to use WiFi to extend your coverage area.  The Mint Mobile network does offer WiFi calling and texting as long as you have a supported Android phone. WiFi calling, visual voicemail, and VoLTE were enabled for iPhones in the summer of 2018.

Where To Buy Service Plans And SIM Cards

Mint Mobile phone plans can either be purchased through the Mint Mobile website, Amazon or Best Buy.

Supported Phones And Devices

Any phone that is compatible with T-Mobile will also work on Mint Mobile, as long as it is out of contract and paid off in full.  Most phones used on either AT&T, Sprint, or Verizon will also work as long as they have been unlocked.  Universally unlocked phones from manufacturers such as Motorola and Samsung are also compatible.  If you are not sure if your device is compatible with Mint Mobile, you can use their IMEI checker to confirm it.

Customer Support

Customer support is available over the phone, by email, through an online forum and virtual chat. Support is active during the following hours:

Monday – Friday : 5 AM – 7 PM PST
Saturday : 8 AM – 5 PM PST
Sunday: 9 AM – 6 PM PST

Virtual chat is available 24-7.  Virtual chat uses artificial intelligence to try and answer your questions, and if they cannot be resolved the questions get forwarded to a live agent.



Porting Out From Mint Mobile

In order to port out of Mint Mobile you'll need to know your account number and PIN number. To get those you need to call Mint Mobile and ask for them. You will be asked a series of security questions before they'll give you your account and PIN numbers. The PIN number is typically the last 4 digits of your phone number.


FAQ’s

What happens if you run out of high-speed data?

If you run out of high-speed data during a 30-day plan cycle you can add more to your account.  Mint Mobile charges $10 to add an additional 1GB and $20 to add an additional 3GB of 4G LTE data to your account.  Data can be added to your account by logging into your account dashboard online or by using the Mint Mobile app.  You can also text the word UPDATA to 6700 from your Mint Mobile phone. If you do need to add more data to your account, be aware that it does not rollover.  The add-on data expires at the end of your 30-day plan cycle. 


What do I do if my data doesn't work and I can't send picture messages?

If your data does not work AND you can’t send picture or group messages, it means your APN settings are not setup right on your phone.  Proper APN settings are needed to tell the phone how to connect to the network. APN settings can be found in a phones network settings menu.  You can find the APN settings to use with Mint Mobile here.


Is VoLTE supported?

Yes.  VoLTE/HD Voice calling is supported on both iPhones and Android devices.  You may have to configure your device to get the feature to work.  Mint Mobile has setup instructions how to enable it. 


Is visual voicemail supported?

Yes.  Visual voicemail is supported on iPhones and select Android devices that have the feature built into the device will also support it.  


Is hotspot available?

Yes.  You can setup your phone for use as a mobile hotspot.  


Is domestic roaming included?

No.  You’ll only have coverage on Mint Mobile through T-Mobile’s native network. 


Is a credit check required to signup?

No.  There is no credit check if you just wish to signup for service.  However, if you wish to purchase a phone with a device payment plan a credit check will be required.  Financing is provided by a third party, Affirm. 


How long does it take to activate service and port-in?

For some people it will take just minutes to activate service and port-in, for others it can take up to 48h for number port-in and activation to complete. If you are not porting in a number, activation is instant. 


How do I know if my device is compatible?

You can use Mint Mobile’s device ID checker to confirm if your phone is compatible with the network. Just about any phone from any carrier should work with Mint Mobile, but the phone may need to be unlocked before it can be used.  


Do Mint Mobile plans include international roaming?

Plans do not come with international roaming, however, it can be added to a plan for a fee.  Customers must have an international roaming balance in their accounts to use it.  International roaming is provided by UpRoam, and customers can add a roaming balance to their accounts in amounts of $5, $10, or $20 at a time.  UpRoam balances can be added to an account through a subscriber’s online account dashboard, or by texting the word UPROAM to 6700 from a Mint Mobile phone.  With international roaming enabled, subscribers will pay $0.05 to send SMS text messages, $0.25 per minute, and $0.20 per MB of data consumed while traveling abroad.  Receiving SMS text messages are free.

There are special roaming rates available while traveling in either Canada for Mexico.  It costs $0.06 per MB of data consumed, $0.02 per SMS text message, and $0.06 per minute to use your phone in either of those two countries.

International roaming credits do not expire and roll over to your next billing cycle.


Do any plans include unlimited data?

All Mint Mobile phone plans include unlimited data, however not all at high-speeds.  Data speeds slow to 2G or a crawl after a plan’s advertised high-speed 4G LTE data allotment gets consumed.  2G data speeds are not fast enough to watch videos, but are good enough to send email and perform other basic tasks.  Loading websites will be very slow and streaming music may stutter and buffer.  


Do any plans include international calling?

Yes.  All plans come with free international calling to Mexico and Canada.  If you need to call other countries, it will cost extra and rates vary based on the country called. 


Can you pay Mint Mobile monthly?

No.  Mint Mobile stopped selling monthly plans in December of 2018. Customers must pay for service in bulk increments of either 3-months, 6-months, or 12-months.


Can you bring your own number?

Yes.  You can port your number in at no extra charge. 


Are There Multi-Line Discounts Available?

No.  Mint Mobile does not offer multi-line discounts.  For that reason, service may provide the best value for single line customers and couples or those with multiple lines that need 8GB of data or less each month.  Those with more than two lines who need more than 8GB of data in a month may find better value from a carrier or prepaid carrier brand that offers unlimited data plans with multi-line discounts.


Are there autopay discounts available?

No.  But subscribers do receive a discount by purchasing more months of service in advance.


Are there activation fees?

No.  There are no activation fees. Activating service is free. 


Are taxes and fees included?

No.  Taxes and fees cost extra and will vary a bit based on your location. 



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SK Madala
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SK Madala

I am with T-MObile now. Can I port my numbers over to MInt Mobile?

Eric Hodge
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Eric Hodge

I have a Motorola G5 plus and had a G4 with Mint Sim now Mint Mobile going on my 2nd one year contract. Mainly for the $15 a month deal. It’s been fantastic. This year they increased the data to 3 GB from 2 for the same price. In the beginning I had a minor problem that was easily solved with easy instructions. A little typing to add Mint Mobile as my default carrier. It’s been flawless ever since. I highly recommend it on a budget or not. You have to fork over a year at a time but it’s… Read more »

Michael L Fain
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Michael L Fain

I have an LG model LGMS323 (Dec. 2014) from MetroPCS. The phone is paid for. Should it work or does it not support all 6 radio bands?

Sherri Lynn Herrmann
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Sherri Lynn Herrmann

I would like to please know how much hot spot you get and the upload speed of said hot spot

Peace

KPS
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KPS

Will an Essential PH-1 that was prev with Sprint work with mint?

Keith
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Keith

I ordered the 3-month intro for $45 (3 months at $15 each), but none of the SIMs would activate on their webpage. They sent a SIM kit, which comes with the SIM for the 3-month plan, and 2 additional SIM cards to give to friends or whatever. One is a free 30 day trial SIM, and the other is just an extra SIM you can buy a plan for. I followed the activation steps and couldn’t get ANY of them to activate. I called customer service, and they escalated me to tech support. Tech support couldn’t activate the SIM card… Read more »

FoneBabe
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FoneBabe

Pretty much the same here. I actually ordered a phone & plan from Mint, got both in record time & that’s where it all ended. The SIM “doesn’t read”. I tried the on-line “chat” & that proved useless. Called the toll-free number & the gal transferred me to “Tech”. “Tech” told me the phone’s not reading the SIM then gave me a toll number to call. I told the gal there what “Tech” told me & she IMMEDIATELY said “We’ll send you a new SIM.” 5 days and still waiting. Meanwhile, SOMETHING DID register when I activated the phone and… Read more »

Aaron Hall
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Aaron Hall

So i oreder the mint mobile 20 dollars for 3 months sim kit and im pretty sure I used my email on my phone but i couldnt find in my emails and to be honest I met a few ppl from the time ordered it till now it and maybe just maybe my phone was to easily accessible anyways so i decided to track my delivery anyways I am wondering how many numbers are in the order id cuz. They are asking me for 2 things i cannot verify because my info i know I used doesn’t link to my… Read more »

z00keeper
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z00keeper

This is a great deal. But Mint Mobile, not backed by any larger company, decides to close the door, what would happen to the prepaid and unused service? Do we get a refund?

Trailblazer
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Trailblazer

Couldn’t be happier. On a Windows Phone I just got 63 Download 20 Upload in a major city with excellent T-Mobile coverage. WiFi hotspot works well. Sad that Microsoft is abandoning its phone platform. Online Dashboard works great. Email and phone support have been superb. Had a SIM card go bad and a replacement was Fedexed immediately at no charge. Unlimited talk, unlimited text and 8GB data per month for $24 a month when prepaid for six months. I hope Mint Mobile stays in business (I believe it is a subsidiary of UltraMobile) as there are so many competitors these… Read more »

Robert lightfoot
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Robert lightfoot

My boost moblie iphone 7 plus powered by sprint it wasn’t unlock i just put the mint moblie sim card in and it worked right away a week later and still no issues everything on my iphone is working properly just like it did thought boost moblie. but i didn’t ported my number over i get a new one. i’m thinking about also switching my new iphone XR from boost moblie to mint moblie and porting my number from that phone over to mint. i’m hoping for the same results as i got with my iphone 7 plus.