Mint Mobile - Everything You Should Know Before Subscribing


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Mint Mobile Phone Plans


No Credit Check Multi-Month Plans


Talk
Text
Data
Price
Mint Mobile Logo
Unlimited
Unlimited
3 GB
$15

Network Used: T-Mobile


Mint Mobile 3 & 12 Month Small
Mint Mobile Logo
Unlimited
Unlimited
8 GB
$20

Network Used: T-Mobile


Mint Mobile 3 & 12 Month Medium
Mint Mobile Logo
Unlimited
Unlimited
12 GB
$25

Network Used: T-Mobile


Mint Mobile 3&12 Month Large
Mint Mobile Logo
Unlimited
Unlimited
35 GB
$30

Network Used: T-Mobile


Mint Mobile 35GB 12-Month
   
Talk
Text
Data
Price
Mint Mobile Logo
Unlimited
Unlimited
3 GB
$20

Network Used: T-Mobile


Mint Mobile 6-Month Small
Mint Mobile Logo
Unlimited
Unlimited
8 GB
$25

Network Used: T-Mobile


Mint Mobile 6 Month Medium
Mint Mobile Logo
Unlimited
Unlimited
35 GB
$35

Network Used: T-Mobile


Mint Mobile 35GB 6-Month
Mint Mobile Logo
Unlimited
Unlimited
12 GB
$35

Network Used: T-Mobile


Mint Mobile 6 Month Large
   
Talk
Text
Data
Price
Mint Mobile Logo
Unlimited
Unlimited
3 GB
$15

Network Used: T-Mobile


Mint Mobile 3 & 12 Month Small
Mint Mobile Logo
Unlimited
Unlimited
8 GB
$20

Network Used: T-Mobile


Mint Mobile 3 & 12 Month Medium
Mint Mobile Logo
Unlimited
Unlimited
12 GB
$25

Network Used: T-Mobile


Mint Mobile 3&12 Month Large
Mint Mobile Logo
Unlimited
Unlimited
35 GB
$30

Network Used: T-Mobile


Mint Mobile 35GB 3-Month Trial
   

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Things To Know About Mint Mobile

Mint Mobile At A Glance

Logo:
Mint Mobile Logo
Year Founded: 2016
Networks Used: T-Mobile
LTE Bands Used: 2, 4, 5, 12, 66, 71,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards, PayPal

Contact Information

Website:
E-mail: [email protected]
Phone Number: 1-844-646-8746
Address/Headquarters:

1550 Scenic Avenue
Costa Mesa, California

Social Media Accounts

Facebook
Instagram
Twitter

Mint Mobile An Overview

Mint SIM was launched in 2016 by Ultra Mobile.  Ultra Mobile is an MVNO of T-Mobile and thus it runs on T-Mobile’s network and consequently so does Mint Mobile.  In May of 2018, Mint SIM re-branded as Mint Mobile.  In November of 2019, it was announced that actor Ryan Reynolds purchased an ownership stake in Mint Mobile.

Unlike traditional phone plan providers, Mint Mobile does not charge by the month.  Instead, customers are required to pay for service either 3, 6 or 12 months in advance.  By doing so, the company is able to offer exceptional rates to consumers while also providing a benefit to itself.

The benefit to Mint Mobile is that it can lock in a revenue source for a known and extended period of time.  Other providers don’t have that luxury.  Customers can leave a competing brand’s service at any time with little to no consequence.  However, if a subscriber wishes to leave Mint Mobile they may have to seriously consider what could be a major consequence.  That brings us to the drawbacks associated with committing to a provider for a period of time longer than a month.

Customers are free to leave the Mint Mobile network at any time.  But if they do it before their plan expires, they will forfeit their remaining months of service and effectively lose money since those months were paid for in advance.

Other drawbacks subscribers may want to consider before making a long term commitment to a multi-month plan provider are the opportunity costs that may be involved.  This is especially true if the 12-month plan is being considered.

Every few weeks new and exciting offers come out from competing providers.  Sometimes those offers may provide for a better deal than a Mint Mobile multi-month plan.  For instance, it’s fairly common for wireless providers to offer new subscribers a free month of service or even $50 to $200 in cashback or rewards/gift cards just for subscribing.  Free phone and bonus data offers are also common.  New service providers also come into the market from time to time and they could potentially offer better rates.  And of course, spending big money upfront on a phone plan is money that could potentially be spent elsewhere, or saved and invested.  Those are some of the opportunity costs one must consider before deciding to commit to a multi-month wireless plan.

If you’re not sure you want to go all-in on a Mint Mobile plan you can buy their starter plan.  Mint Mobile’s starter plan offers prospective customers 7 days of service that includes 100 minutes, 100MB of 4G LTE data and 100 text messages for $5.  The kit comes with a 3-in-1 SIM card.  At the conclusion of the trial if the subscriber is not happy with their service they can request a refund.  If the customer is happy with the service, the $5 they spent on the trial kit can be applied towards the purchase of any multi-month plan they like, including the introductory offers that Mint Mobile makes available to new subscribers.

Mint Mobile always offers special introductory pricing on its 3-month plans for new subscribers.  All plans include unlimited everything, but there are 4G LTE data caps.  The MVNO’s 3-month base plan with 3GB of 4G LTE data costs $15/month for new subscribers but is normally priced at $25/month.  New subscribers normally pay $20/month instead of $35 for the plan with 8GB of 4G LTE data, and $25 instead of $45 for the plan with 12GB of 4G LTE data.  Customers can renew their plans at the introductory rates if they choose to prepay for service 12-months at a time.

If you’ve made up your mind that Mint Mobile is for you, be on the lookout for special promos.  The company has a history of offering nearly unbeatable promos for new customers.  One current Mint Mobile promo offers new subscribers a 3-month plan with unlimited talk, text, and data with the first 12GB of data at 4G LTE data speeds each month for $45 or an average cost of $15/month.  A previous new customer promo offered customers a buy 3-months get 3-months free deal.

Be aware that Mint Mobile considers 3-months to be equal to 90 days of service, 6-months 180 days and 12 months 365 days.  Multi-line discounts are unavailable.

Mint Mobile Coverage

Mint Mobile has access to and uses T-Mobile’s entire network to provide coverage to subscribers.  Coverage is identical to what a T-Mobile Prepaid customer would have but is different than what a T-Mobile Postpaid customer would have.  This is a very important distinction to make and understand.  T-Mobile’s Postpaid customers, of course, have access to all of T-Mobile’s network but they also have access to other carrier networks such as AT&T.  AT&T’s network is used to provide coverage to T-Mobile’s Postpaid customers in areas where T-Mobile does not have its own network towers.  This coverage feature is called roaming.  Mint Mobile and T-Mobile Prepaid customers don’t have roaming access and are restricted to using T-Mobile’s native network for coverage.  So there is a small difference in coverage between being a Mint Mobile customer and T-Mobile Postpaid customer.  Mint Mobile does have a coverage map set up on their website so you can check out exactly where you’ll have coverage if you switch over to their service.

Mint Mobile Supports WiFi Calling And Texting

If you are concerned with potential coverage issues, you may be able to use WiFi to extend your coverage area.  The Mint Mobile network does offer WiFi calling and texting as long as you have a supported Android phone. WiFi calling, visual voicemail, and VoLTE were enabled for iPhones in the summer of 2018.

Where To Buy Mint Mobile Service Plans And SIM Cards

Mint Mobile phone plans can either be purchased through the Mint Mobile website, Amazon or Best Buy.

Supported Phones And BYOD Devices

Any phone that is compatible with T-Mobile will also work on Mint Mobile, as long as it is out of contract and paid off in full.  Most phones used on either AT&T, Sprint, or Verizon will also work as long as they have been unlocked.  Universally unlocked phones from manufacturers such as Motorola and Samsung are also compatible.  If you are not sure if your device is compatible with Mint Mobile, you can use their IMEI checker to confirm it.

Mint Mobile Customer Support

Customer support is available over the phone, by email, through an online forum and virtual chat. Support is active during the following hours:

Monday – Friday : 5 AM – 7 PM PST
Saturday : 8 AM – 5 PM PST
Sunday: 9 AM – 6 PM PST

Virtual chat is available 24-7.  Virtual chat uses artificial intelligence to try and answer your questions, and if they cannot be resolved the questions get forwarded to a live agent.



Porting Out From Mint Mobile

In order to port out of Mint Mobile you'll need to know your account number and PIN number. To get those you need to call Mint Mobile and ask for them. You will be asked a series of security questions before they'll give you your account and PIN numbers. The PIN number is typically the last 4 digits of your phone number.


FAQ’s

What happens if you run out of high-speed data?

If you run out of high-speed data during a 30-day plan cycle you can add more to your account.  Mint Mobile charges $10 to add an additional 1GB and $20 to add an additional 3GB of 4G LTE data to your account.  Data can be added to your account by logging into your account dashboard online or by using the Mint Mobile app.  You can also text the word UPDATA to 6700 from your Mint Mobile phone. If you do need to add more data to your account, be aware that it does not rollover.  The add-on data expires at the end of your 30-day plan cycle. 


What do I do if my data doesn't work and I can't send picture messages?

If your data does not work AND you can’t send picture or group messages, it means your APN settings are not setup right on your phone.  Proper APN settings are needed to tell the phone how to connect to the network. APN settings can be found in a phones network settings menu.  You can find the APN settings to use with Mint Mobile here.


Is VoLTE supported?

Yes.  VoLTE/HD Voice calling is supported on both iPhones and Android devices.  You may have to configure your device to get the feature to work.  Mint Mobile has setup instructions how to enable it. 


Is visual voicemail supported?

Yes.  Visual voicemail is supported on iPhones and select Android devices that have the feature built into the device will also support it.  


Is hotspot available?

Yes.  You can setup your phone for use as a mobile hotspot.  


Is domestic roaming included?

No.  You’ll only have coverage on Mint Mobile through T-Mobile’s native network. 


Is a credit check required to signup?

No.  There is no credit check if you just wish to signup for service.  However, if you wish to purchase a phone with a device payment plan a credit check will be required.  Financing is provided by a third party, Affirm. 


How long does it take to activate service and port-in?

For some people it will take just minutes to activate service and port-in, for others it can take up to 48h for number port-in and activation to complete. If you are not porting in a number, activation is instant. 


How do I know if my device is compatible?

You can use Mint Mobile’s device ID checker to confirm if your phone is compatible with the network. Just about any phone from any carrier should work with Mint Mobile, but the phone may need to be unlocked before it can be used.  


Do Mint Mobile plans include international roaming?

Plans do not come with international roaming, however, it can be added to a plan for a fee.  Customers must have an international roaming balance in their accounts to use it.  International roaming is provided by UpRoam, and customers can add a roaming balance to their accounts in amounts of $5, $10, or $20 at a time.  UpRoam balances can be added to an account through a subscriber’s online account dashboard, or by texting the word UPROAM to 6700 from a Mint Mobile phone.  With international roaming enabled, subscribers will pay $0.05 to send SMS text messages, $0.25 per minute, and $0.20 per MB of data consumed while traveling abroad.  Receiving SMS text messages are free. There are special roaming rates available while traveling in either Canada for Mexico.  It costs $0.06 per MB of data consumed, $0.02 per SMS text message, and $0.06 per minute to use your phone in either of those two countries. International roaming credits do not expire and roll over to your next billing cycle.


Do any plans include unlimited data?

All Mint Mobile phone plans include unlimited data, however not all at high-speeds.  Data speeds slow to 2G or a crawl after a plan’s advertised high-speed 4G LTE data allotment gets consumed.  2G data speeds are not fast enough to watch videos, but are good enough to send email and perform other basic tasks.  Loading websites will be very slow and streaming music may stutter and buffer.  


Do any plans include international calling?

Yes.  All plans come with free international calling to Mexico and Canada.  If you need to call other countries, it will cost extra and rates vary based on the country called. 


Can you pay Mint Mobile monthly?

No.  Mint Mobile stopped selling monthly plans in December of 2018. Customers must pay for service in bulk increments of either 3-months, 6-months, or 12-months.


Can you bring your own number?

Yes.  You can port your number in at no extra charge. 


Are There Multi-Line Discounts Available?

No.  Mint Mobile does not offer multi-line discounts.  For that reason, service may provide the best value for single line customers and couples or those with multiple lines that need 8GB of data or less each month.  Those with more than two lines who need more than 8GB of data in a month may find better value from a carrier or prepaid carrier brand that offers unlimited data plans with multi-line discounts.


Are there autopay discounts available?

No.  But subscribers do receive a discount by purchasing more months of service in advance.


Are there activation fees?

No.  There are no activation fees. Activating service is free. 


Are taxes and fees included?

No.  Taxes and fees cost extra and will vary a bit based on your location. 




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Dom
Dom
14 days ago

I have had mint mobile for 2 years now. Its cheap and it works. However, a much bigger issue is starting to show vulnerability in Mint service – Spam Text! Mint does not have spam text reporting system like the major carries. This means eventually you get hit with lots of spam calls and text with Mint. Its the trade off for cheaper service.

kathi
kathi
1 month ago

I have a Verizon prepaid plan with my Samsung 9S Plus, planning to switch to Mint. Biggest concern is making sure my contacts, texts and photos on phone are still there when I make the switch. I followed instructions to back them up to my google drive but unsure it really happened. Can anyone walk me thru this to ensure a smooth transfer – especially the phone contacts. Pretty sure my photos are safe.

Dom
Dom
14 days ago
Reply to  kathi

your biggest concern should be spam text & calls. Mint does horrible job of blocking these and they don’t have spam reporting system in place like Tmobile, ATT, etc. Before you make your switch make sure your ok with this. Some people don’t mind but I am not renewing not when I have to delete 15 spam text & 5 spam calls day.

Tessa
Tessa
4 months ago

I have an upopened package of 4 sprint sim cards. Can I use them with Mint mobile?

RoseAnn Zirpoli
RoseAnn Zirpoli
7 months ago

Someone stole my device and phone number and used it here on MINT MOBILE. The phone was reported stolen and is on the blacklist. How is it possible that MINT MOBILE is allowing this?

SK Madala
SK Madala
9 months ago

I am with T-MObile now. Can I port my numbers over to MInt Mobile?

Brian
Brian
6 months ago
Reply to  SK Madala

Just know that Mint is running on T-Mobile

Eric Hodge
Eric Hodge
1 year ago

I have a Motorola G5 plus and had a G4 with Mint Sim now Mint Mobile going on my 2nd one year contract. Mainly for the $15 a month deal. It’s been fantastic. This year they increased the data to 3 GB from 2 for the same price. In the beginning I had a minor problem that was easily solved with easy instructions. A little typing to add Mint Mobile as my default carrier. It’s been flawless ever since. I highly recommend it on a budget or not. You have to fork over a year at a time but it’s been well worth it . I’m not saying talking to imaginary CS is fun but it’s worth it for me and have no complaints.

Michael L Fain
Michael L Fain
1 year ago

I have an LG model LGMS323 (Dec. 2014) from MetroPCS. The phone is paid for. Should it work or does it not support all 6 radio bands?

Sherri Lynn Herrmann
Sherri Lynn Herrmann
1 year ago

I would like to please know how much hot spot you get and the upload speed of said hot spot

Peace

KPS
KPS
1 year ago

Will an Essential PH-1 that was prev with Sprint work with mint?

Keith
Keith
1 year ago

I ordered the 3-month intro for $45 (3 months at $15 each), but none of the SIMs would activate on their webpage. They sent a SIM kit, which comes with the SIM for the 3-month plan, and 2 additional SIM cards to give to friends or whatever. One is a free 30 day trial SIM, and the other is just an extra SIM you can buy a plan for. I followed the activation steps and couldn’t get ANY of them to activate.

I called customer service, and they escalated me to tech support. Tech support couldn’t activate the SIM card either, so they escalated it, and said someone should call me back within 48 hours to resolve the issue. I’m just setting this up as a new line for my son (it’s a lot cheaper than adding him to a family plan) so it’s not really a big deal, but if this was for my phone I would probably be pretty annoyed. As long as they get it working within the next couple days I’d say the inconvenience is worth the savings since activation is a one-time thing. I just hope this kind of stuff isn’t commonplace with Mint Mobile.

If anyone else has had a similar experience, please chime in.

FoneBabe
FoneBabe
1 year ago
Reply to  Keith

Pretty much the same here. I actually ordered a phone & plan from Mint, got both in record time & that’s where it all ended. The SIM “doesn’t read”. I tried the on-line “chat” & that proved useless. Called the toll-free number & the gal transferred me to “Tech”. “Tech” told me the phone’s not reading the SIM then gave me a toll number to call. I told the gal there what “Tech” told me & she IMMEDIATELY said “We’ll send you a new SIM.” 5 days and still waiting. Meanwhile, SOMETHING DID register when I activated the phone and my “plan” time is running by the minute rushing toward expiration. Sent an e-mail to “support”, got a “reply” instructing me to “add details above this line”. Can’t “add” anything “above” any line so I simply replied… 5 days and still waiting. I did my research (after the fact, sadly) & find that this is common from Mint. Some go through perfectly, but search for “reviews Mintmobile”. It’s not assuring. Anyway, with the info I got on-line about the troubles with Mintmobile, I contacted local “Consumer Protection”. They suggest I “give them 10 business days” then get back to Consumer Protection. The woman there seemed familiar with complaints. I’ll follow-up. Meanwhile, I’m recommending that others dodge “Mint”. Like their adverts say: “$15 for phone service? That can’t be right.” and, apparently, they’re spot-on… It isn’t right.

Bif
Bif
3 days ago
Reply to  Keith

Same thing here.Mint is THE WORST CELL PHONE COMPANY out there. And Ryan Reynolds bought a bunch of stock up from this company but has NOTHING to do with it.

I’m in medicine and have a busy family so I MUST have a working phone at all times. Mint Mobile couldn’t “find” my phone after several calls which lasted up to 3 hours.

They DO NOT have supervisors, I heard a creaky screen door close shut, and the “tech support” isn’t in this country, is hard to understand, and they truly DO NOT care.

My previous carrier tried to even school one of the techs by reading everything on her screen to them PROVING my line was active and ready to go. After she did that and even went further to say this process was incredibly horrible to customers and said I should be able to speak to a supervisor at this company, the man from Mint put us all on hold and then hung up.

This happened over and over again. Each time, no supervisor was available. After 3 days, I said, “Just give me a refund. I’m done,” after proving I was on their network and they were telling me, “No, you’re not,” as I was looking at my network, which was Mint.

They were fast to say they’d give me a refund after I asked but NO person on ANY day could connect us with a supervisor. After hearing the same words over and over again, knowing they had farmed out labor to a third world country, we realized they are TOLD to say a supervisor is busy but they have NONE.

Worth an extra $10 to have true customer service. Still haven’t received a refund. AVOID AT ALL COSTS. The 2 hour call back never happens, nor does the service being turned on within X amount of time. They say this, hang up, do nothing.