BestMVNO may earn a commission if you click on a link leading to another website. Learn More

Optimum Mobile In 2021: What You Need To Know

In this guide, I will explain everything you need to know about Optimum Mobile before you subscribe. I want you to learn the ins and outs of Optimum Mobile so that you can make an informed decision on if this is the best place for you to spend your hard earned cash.

Optimum Mobile Deals


Sorry, BestMVNO could not find any deals on a phone plan from Optimum Mobile at this time


Here’s Everything You Should Know Before Subscribing


Optimum Mobile At A Glance

Logo:
Optimum Mobile Logo

Year Founded: 2019
Networks Used: AT&T, T-Mobile
LTE Bands Used: 245121417293066 245126671
5G Bands Used: n5 (850MHz)n260 (39GHz) n71 (600MHz)n260 (39GHz)n261 (28GHz)n41 (2500MHz)
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options:

Contact Information

Website:
Phone Number: 1-866-200-7186
Address/Headquarters:

1 Ct Square, Queens, New York 11120, US


Social Media Accounts

Follow BestMVNO

Did you know BestMVNO is available to follow for free in Google News? Follow BestMVNO in your Google News app and keep up to date on wireless. You can also follow on Twitter for additional wireless insights, deals, and even debates!

Overview

Optimum Mobile first officially launched as Altice Mobile in September of 2019 and it is run by the cable operator Altice USA. In July of 2021, Altice Mobile was rebranded to Optimum Mobile. The brand is unique among all other MVNOs in that it does partially have its own network infrastructure. The company partnered with Sprint for the network build-out.

Through the partnership, Sprint used Altice USA’s broadband infrastructure to deploy more than 19,000 small cells around the greater New York City area which includes Long Island. Small cells are necessary to lay the groundwork for a 5G network. The partnership allowed Altice to gain access to Sprint’s wireless network while maintaining the ability to run its own underlying core network infrastructure.

When T-Mobile and Sprint merged, Altice’s contractual agreement with Sprint expanded to include T-Mobile. The updated contract granted Altice USA’s Optimum Mobile brand access to T-Mobile’s 4G LTE and 5G networks for a period of 7 years, 3 more years than what Altice had with Sprint alone.

The company also has a roaming agreement in place with AT&T.

Optimum Mobile Offers 3 Basic Phone Plans

When Altice Mobile first launched, only an unlimited plan was available. It launched for $20 and was by far the best outright wireless plan deal around. Since then the service was expanded to include more plans. In September of 2020, two plans with a limited amount of data were launched starting at $12/month but later increased to $14/month.

Optimum Mobile gives a $10/month discount on all phone plans to those who also subscribe to either Optimum or Suddenlink internet packages. The plans are shown on the company’s website already including this discount. The plans are displayed the same way here.

A quick look at Optimum Mobile’s three phone plans reveal the following options and price points:

  • $14/month ($24 w/o Optimum or Suddenlink subscription) – 1GB high-speed data
  • $22/month ($32 w/o Optimum or Suddenlink subscription) – 3GB high-speed data
  • $45/month ($55 w/o Optimum or Suddenlink subscription) – 20GB high-speed data

No multi-line discounts are available but subscribers can still manage multiple lines under one account. A maximum of 5 lines is allowed under a residential customer’s account. A business account can have a maximum of 10 lines. Taxes and fees cost extra.

If a customer runs out of high-speed data on the $14 or $22 plan they can add more. Data top-ups are priced at a cost of $6 for 1GB and last for up to 30 days. The top-ups are not available on the $30 plan.

All plans include the ability for the subscriber to use their phone as a mobile hotspot. Unlimited international texting and calling add-ons are available starting at $20/month. Customers can also add international talk, text, and data roaming to their plans starting at $10/day for a daily pass or $40 for a weekly pass. International add-on rates vary based on where a customer is traveling and where they need to call. Travel passes DO NOT include unlimited talk, text, or data.

Optimum Mobile 5G
Optimum Mobile 5G Included

Altice phones also use Suddenlink and Optimum WiFi hotspots for further expanded coverage. Subscribers should be able to automatically connect from LTE/5G networks to WiFi hotspots to get the strongest signal available at their given location.

Optimum Mobile’s Phone Plans Come With Fine Print

Unfortunately, Optimum Mobile phone plans come with quite a deal of hidden and not so hidden fine print.

For starters, Optimum Mobile is advertising the $45 plan as an “unlimited GB” plan. But as detailed above, the plan only has 20GB of high-speed data. Most consumers in the know, including myself, would argue that unlimited GB means unlimited high-speed data. But Altice elected to take a lax approach here with the meaning of the word unlimited. Technically speaking, all plans do include unlimited data. Once each plan’s monthly high-speed data allotment runs out, data speeds are reduced to 2G or about 128Kbps for the remainder of the customer’s billing cycle. But at that speed, video streaming is just about impossible and loading websites will be extremely slow if they can even load at all.

Although the plans all support mobile hotspot, data speeds when a plan is being used for hotspot tethering are limited to a maximum of 600Kbps. Video streaming on all plans is also limited to a maximum resolution of 480p which should be about 1Mbps.

According to Optimum Mobile’s terms of service, those on the 4G LTE network can expect data download speeds in the range of 4 to 47 Mbps and upload speeds of 1 to 20 Mbps. If a customer has 5G service, download data speeds can be expected to be in the range of 30 to 75 Mbps and upload speeds between 3 and 15 Mbps.

Unfortunately, Altice Mobile’s phone plans are not available to everyone nationwide. Altice only serves subscribers in markets that are also serviced by either Suddenlink or Optimum cable. Less than two dozen states have access to those services including parts of New York, California, Texas, Ohio, New Jersey, Kentucky, Kansas, Nevada, and Oklahoma among several others. Altice Mobile doesn’t really explain the location limitations on their website. However, once you pick a plan to begin the signup process, they’ll let you know if you are eligible to subscribe or not.

Although Altice’s phone plans are not available to everyone nationwide, service is available across the country. The primary network used for service is now T-Mobile. AT&T is used for roaming. Domestic data roaming is limited to 2G data speeds.


A Summary Of Optimum Mobile Phone Plans

No Credit Check Single Line Monthly Prepaid Plans

Talk
Text
Data
Price
Optimum Mobile Featured Image
Unlimited
Unlimited
1 GB
$14

Network Used: AT&T, T-Mobile


Optimum Mobile Flex 1GB
Optimum Mobile Featured Image
Unlimited
Unlimited
3 GB
$22

Network Used: AT&T, T-Mobile


Optimum Mobile Flex 3GB
Optimum Mobile Featured Image
Unlimited
Unlimited
20 GB
$45

Network Used: AT&T, T-Mobile


Optimum Mobile Unlimited
   

advertisement


Supported Phones And BYOD Devices

Optimum Mobile supports a wide variety of phones.  Most unlocked phones will work on the network.  Optimum and Suddenlink customers will have the option to purchase a variety of phones paid in full or through device financing.  Financing options include zero-down, zero-interest, 36-month agreements.

Where To Buy Service Plans And SIM Cards

SIM cards and plan are available online through Altice Mobile and through Altice USA Optimum and Suddenlink stores.


Customer Support

Customer support is currently unavailable over the phone but is available in-store and through the Optimum Mobile website and Altice Mobile self care app.





Optimum Mobile Customer Reviews

2 5 votes
Download Speeds
1.7 6 votes
Customer Support
2 5 votes
Upload Speeds
2.6 5 votes
Price To Value
guest
Download Speeds
Download Speeds
Customer Support
Pros
Upload Speeds
Upload Speeds
Price To Value
Price To Value
Sharing location can help others in your area decide if the service is right for them. This field is optional.
Model Of Phone Used When Trying Service. This field is optional but can be helpful to others. DO NOT POST YOUR PHONE NUMBER!
22 Leave a comment or review
Newest
Oldest Most Voted
Inline Feedbacks
View all comments