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Altice Mobile In 2020: What You Need To Know


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Here’s Everything You Should Know Before Subscribing


Altice Mobile At A Glance

Logo:
Altice Mobile Logo XS

Year Founded: 2019
Networks Used: AT&T, Sprint
LTE Bands Used: 2, 4, 5, 12, 14, 17, 29, 30, 66, 25, 26, 41,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options:

Overview

Altice Mobile officially launched in September of 2019 and it is run by the cable operator Altice USA.  The brand is unique among all other MVNOs in that it does partially have its own network infrastructure. The company partnered with Sprint for the network build-out.

Through the partnership, Sprint used Altice USA’s broadband infrastructure to deploy more than 19,000 small cells around the greater New York City area which includes Long Island. Small cells are necessary to lay the groundwork for a 5G network. The partnership allowed Altice to gain access to Sprint’s wireless network while maintaining the ability to run its own underlying core network infrastructure.

When T-Mobile and Sprint merged, Altice’s contractual agreement with Sprint expanded to include T-Mobile. The updated contract granted Altice Mobile access to T-Mobile’s 4G LTE and 5G networks for a period of 7 years, 3 more years than what Altice had with Sprint alone.

The company also has a roaming agreement in place with AT&T.

Altice Mobile Offers 3 Basic Phone Plans

When Altice Mobile first launched, only an unlimited plan was available. It launched for $20 and was by far the best outright wireless plan deal around. Since then the service was expanded to include more plans. In September of 2020, two plans with a limited amount of data were launched starting at $12/month.

Altice Mobile gives a $10/month discount on all phone plans to those who also subscribe to either Optimum or Suddenlink. The plans are shown on the company’s website already including this discount. The plans are displayed the same way here.

A quick look at Altice Mobile’s three phone plans reveal the following options and price points:

  • $12/month ($22 w/o Optimum or Suddenlink subscription) – 1GB high-speed data
  • $20/month ($30 w/o Optimum or Suddenlink subscription) – 3GB high-speed data
  • $30/month ($40 w/o Optimum or Suddenlink subscription) – 20GB high-speed data

The $12 and $20 plans are only available to new Altice Mobile customers. Current subscribers are not allowed to switch to either plan. Current customers can however add an additional line to their account with one of the new plans. No multi-line discounts are available but subscribers can still manage multiple lines under one account. A maximum of 5 lines is allowed under a residential customer’s account. A business account can have a maximum of 10 lines. Taxes and fees cost extra.

If a customer runs out of high-speed data on the $12 or $20 plan they can add more. Data top-ups are priced at a cost of $6 for 1GB and last for up to 30 days. The top-ups are not available on the $30 plan.

All plans include the ability for the subscriber to use their phone as a mobile hotspot. Unlimited international texting and calling add-ons are available starting at $20/month. Customers can also add international talk, text, and data roaming to their plans starting at $10/day for a daily pass or $40 for a weekly pass. International add-on rates vary based on where a customer is traveling and where they need to call. Travel passes DO NOT include unlimited talk, text, or data.

Altice Mobile Network Switching
Altice Mobile Network Switching

Altice phones also use Suddenlink and Optimum WiFi hotspots for further expanded coverage. Subscribers should be able to automatically connect from LTE/5G networks to WiFi hotspots to get the strongest signal available at their given location.

Altice Mobile’s Phone Plans Come With Fine Print

Unfortunately, Altice Mobile phone plans come with quite a deal of hidden and not so hidden fine print.

For starters, Altice Mobile is advertising the $30 plan as an “unlimited GB” plan. But as detailed above, the plan only has 20GB of high-speed data. Most consumers in the know, including myself, would argue that unlimited GB means unlimited high-speed data. But Altice elected to take a lax approach here with the meaning of the word unlimited. Technically speaking, all plans do include unlimited data. Once each plan’s monthly high-speed data allotment runs out, data speeds are reduced to 2G or about 128Kbps for the remainder of the customer’s billing cycle. But at that speed, video streaming is just about impossible and loading websites will be extremely slow if they can even load at all.

Although the plans all support mobile hotspot, data speeds when a plan is being used for hotspot tethering are limited to a maximum of 600Kbps. Video streaming on all plans is also limited to a maximum resolution of 480p which should be about 1Mbps.

According to Altice Mobile’s terms of service, those on the 4G LTE network can expect data download speeds in the range of 4 to 47 Mbps and upload speeds of 1 to 20 Mbps. If a customer has 5G service, download data speeds can be expected to be in the range of 30 to 75 Mbps and upload speeds between 3 and 15 Mbps.

Unfortunately, Altice Mobile’s phone plans are not available to everyone nationwide. Altice only serves subscribers in markets that are also serviced by either Suddenlink or Optimum cable. Less than two dozen states have access to those services including parts of New York, California, Texas, Ohio, New Jersey, Kentucky, Kansas, Nevada, and Oklahoma among several others. Altice Mobile doesn’t really explain the location limitations on their website. However, once you pick a plan to begin the signup process, they’ll let you know if you are eligible to subscribe or not.

Although Altice’s phone plans are not available to everyone nationwide, service is available across the country. The primary network used for service is still Sprint. AT&T and T-Mobile are used for roaming. Domestic data roaming is limited to 2G data speeds, although that may soon change as Altice Mobile gradually transitions to becoming a T-Mobile based provider.


A Summary Of Altice Mobile Phone Plans

No Credit Check Single Line Monthly Prepaid Plans

Talk
Text
Data
Price
Altice Mobile Unlimited Plan
Unlimited
Unlimited
1 GB
$12

Network Used: AT&T, Sprint


Altice Mobile Flex 1GB
Altice Mobile Unlimited Plan
Unlimited
Unlimited
3 GB
$20

Network Used: AT&T, Sprint


Altice Mobile Flex 3GB
Altice Mobile Unlimited Plan
Unlimited
Unlimited
20 GB
$30

Network Used: AT&T, Sprint


Altice Mobile Unlimited
   

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Supported Phones And BYOD Devices

Altice Mobile supports a wide variety of phones.  Most unlocked phones will work on the network.  Optimum and Suddenlink customers will have the option to purchase a variety of phones paid in full or through device financing.  Financing options include zero-down, zero-interest, 36-month agreements.


Where To Buy Service Plans And SIM Cards

SIM cards and plan are available online through Altice Mobile and through Altice USA Optimum and Suddenlink stores.


Customer Support

Customer support is currently unavailable over the phone but is available in-store and through the Altice Mobile website and Altice Mobile self care app.

Contact Information

Website:
Phone Number:
Address/Headquarters:

1 Ct Square, Queens, New York 11120, US


Social Media Accounts
Facebook
Instagram
Twitter




Altice Mobile Customer Reviews

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Sam
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Cheap phone service – you get what you pay for. This is a cable company. Think of how long it takes for a cable company to provide customer service. Now imagine you have a minor issue with your phone service. If you are with Altice, you will spend 6+ hours in a chat forum trying to resolve the issue.

I unfortunately went through this experience. They didn’t setup my voicemail account correctly. When I contacted Altice, it took over 6 hours just for them to escalate the problem to their technical department. They needed another 4 days to actually fix the problem.

Reception has been meh at best. I have 4 bars of signal and many times callers can’t hear me or say I’m breaking up

Pros
Cheap
CONS
TERRIBLE customer service<br /> No option to reach a live support agent<br /> Do a very bad job with account setup - it's all manual but they haven't figured out how to make it work
mello

do i have to buy my own phone or will they also give out phones?

Lana Claycamp

Although they SOUND like a great deal and company, they are LIARS which I also call CON ARTIST. They talk a good talk but don’t walk the walk. At the first of July, I joined up through Suddenlink for the $20 a month mobile phone service and had to get one of their phone. I’m a widow, single, on small income so you can see I was interested. They sent me a Samsung galexy S10 and after setting up sim and connecting had problems. I could call out but WHEN SOMEONE CALLED ME, I COULD NOT ANSWER THE CALL.
That started eight days of frustration and finally, I asked them to stop my service because they would not replace the phone or even repair it. After 2 days of trying to get a return label, a kind Suddenlink agent told me how to get the return label. I sent it back but “my bad” didn’t get a tracking number. They CLAIM THEY HAVEN’T RECEIVED THE BROKEN PHONE. Now, it’s August 31 and Altice is telling me I owe them 185.00. I only had the service 8 days! WHAT? There you go! BUYER BEWARE.

Neveragain

I’m over $100 and I don’t even know how many hours into a 2 month “free trial”. Don’t go there. The only help is by “chat”-can you believe a phone company that doesn’t use voice? They lied about the lines they use (they said Verizon-I needed that). I’m very frustrated as you can tell. I know better than to listen to a hard sale pitch, but I though, oh it may be worth the effort. I can only blame myself. If you are reading this, you are a step ahead.

Naheed

Anyone used the mobile service?? Pls share ur experiences. Thanks

john

does not work as advertised no calls received no texts received number still not carried over customer service is just clueless
maybe in the future they get it together..bad experience now gotta go back a shop for a new service just a hassel

James Trietsch

I moved to this on 9/6/19 and am not having any problems. The only thing I haven’t figured out is the SMS gateway format to send an email to text, e.g. [email protected] for AT&T and [email protected] for Sprint. Regular text messages are working fine.

James Trietsch

Thanks for the suggestion. I tried that and it doesn’t show up in my email.

John

I have tried to open a mobile account for the past week, your system doesn’t work,!!!!
I also went to the local store 5 different days and they cannot get me an account either , can someone find out what is wrong with your system,!!! Is there anyone out there that knows what they are doing and can fix the sign in system!!!!!!!
I have been an optimum customer for 20 plus years

Kevin Donahue

John, have you tried going to alticemobile.com? Cause I was on that website yesterday and today and chatting with someone on the message chat. Because I had questions about the service and they were a big help with my concerns. Hope this helps you out.