Unreal Mobile is a wireless brand that was launched by FreedomPop in mid-2018. Although both brands use the same underlying technologies, Unreal Mobile was brought to the market with the intentions of it becoming a more premium brand offering compared to FreedomPop.
Unreal Mobile operates as an MVNO on both the Sprint and AT&T networks. The provider's Sprint based plans do not require the use of VoIP service to place phone calls. FreedomPop's Sprint based plans do require VoIP unless subscribers pay extra to get traditional voice calling.
VoIP voice calling is often criticized by its users as offering sub-par quality compared to non-VoIP based service. Critics say VoIP can induce voice lag where one person speaks and the other person can't hear what has been said without there first being a slight delay in the audio transmission. At its worst, this delay can lead to the two parties talking over one another, when implemented well, the flaw goes relatively unnoticed. Since Unreal Mobile's Sprint based plans do not require the use of VoIP, this is one way the brand is considered to be a little more of a premium offering compared to FreedomPop.
However, at the moment, Unreal Mobile's AT&T based service plans do require the use of VoIP for phone calls. This review will focus on their AT&T based service which is what I subscribed to for several months. Update: 2/24/2020 - Unreal Mobile no longers requires VoIP for phone calls.
Update 8/12/2019 - Since my initial review of Unreal Mobile, Unreal Mobile has been bought out by Red Pocket Mobile. Update: Unreal Mobile no longer requires VOiP for phone calls and service and support should be the same as Red Pocket's GSMA plans.
Unreal Mobile's Phone Plans
All of Unreal Mobile's AT&T based plans include unlimited everything with the specified amount of data at 4G LTE data speeds. Here are the plans that the MVNO is currently offering, with the data allotments for each plan highlighted.
- $10/month - 1GB LTE data
- $15/month - 2GB LTE data
- $20/month - 3GB LTE data
- $30/month - 5GB LTE data
- $40/month - 10GB LTE data
Additional LTE data is priced at 2¢/MB. There are many extra service features that Unreal Mobile offers that customers can add to their plans. Available add-ons include the following:
- Speed Boost, $2.99/month - ensures up to 35 Mbps download speeds even when network is congested
- International Phone Number, $4.99/month
- Data Saver, $2.99/month - throttles your data speeds to help control your data usage
- Data Rollover, $3.99/month - roll over up to 500 MB of unused data each month
- Data Rollover Plus, $4.99/month - allows for roll over of up to 1GB of unused data each month
- Ad Blocking, $2.99/month - blocks pop-ups and video ads
- Private VPN for one device, $4.99, two devices $8.99, three devices $9.99
( Disclosure: I was not paid or asked to do this review. However, when applicable, affiliate links are used within the post. Affiliate links help to provide funding to be able to do this review and all future reviews. )
My Long Term Unreal Mobile Trial And Review
Unreal Mobile SIM cards are available at Target, Best Buy, Amazon and of course through the Unreal Mobile website. I purchased my SIM card for $2.99 in store at my local Target. With the SIM card in hand, I opted to buy a plan directly from the Unreal Mobile website. I used a Motorola G4 Plus to do the review.
Account Registration and Line Activation
I activated my account online in late October 2018 by following the instructions contained in the SIM card kit. To my surprise, during the account setup and activation process, I was not given the opportunity to purchase a multi-month plan from Unreal Mobile. Multi-month plans are available at Target, Best Buy and through hidden links on the Unreal Mobile website. The extended plans offer cost savings compared to their pay by the month counterparts. For example, their plan with 5GB of 4G LTE data costs $30 if paid for by the month, but it is available for $20/month if paid for 3 months in advance.
I ended up choosing Unreal Mobile's offering with unlimited talk and text and 3GB of monthly 4G LTE data for $20/month. There was no sales tax added to my purchase. Unreal Mobile had me purchase the plan before I even finished my online account setup. Once my plan was purchased I was immediately given the option to transfer an existing number in or to select a new phone number. I was also emailed an account password to use with the email address I gave to activate my SIM card.
Porting My Number In And Customer Support
Unreal Mobile warns that porting a number can take anywhere from 2-4 days. I wish that were true. The MVNO also recommends that you first get a new number while waiting for your port-in to complete. This is something I highly suggest.
I initially went ahead and tried to port without getting a new number. Unreal Mobile has a drop-down menu where you can select who you are trying to port in from. Some available options included Boost Mobile, Verizon, and Ultra Mobile. Mint Mobile, where I wanted to port out from, was not an option in the drop-down menu so I had to choose other and fill out a form that asked for my Mint Mobile account number and PIN. They also wanted to know the address associated with my Mint Mobile account. I don't believe there is an official address tied to my Mint Mobile account, and I believe, but don't know for sure, that this causes all kinds of problems for Unreal Mobile's porting system.
After completing the port-in form I was greeted by a nice message telling me that my account information was not accurate and that I needed to re-enter it all. When I attempted to re-enter it, the button to click to the next screen to continue the transfer process stopped working. A bug in the Unreal Mobile porting system.
Next, I called Mint Mobile to verify that I had the right account and PIN number. The numbers I had were confirmed to be correct.
I then tried the porting process online again, this time clearing my browser cookies and cache before doing so to try getting the button that you have to click during the transfer process to work again. This remedied the problem and the button worked again. However, my transfer request would not go through. Unreal Mobile's online system simply refused to accept the account, PIN number, and address that I gave them for porting and told me that there was a problem with my transfer and that the account info I gave them was incorrect. Of course, everything I gave them was correct, yet this was only the start of my problems.
Since the online number port-in system wasn't working for me, I had to call on the phone to request the port. Unfortunately, I called on a Sunday, and it turned out they were closed on Sundays, so I had to wait to Monday to call.
On Monday, I called to request a number port. While waiting on hold for a live agent to take my call, I was told several times I could press the number 1 to receive a callback. After waiting for 20 minutes, I finally pressed number 1 for the callback. About 15 minutes later I was called back. So in total, it took about 35 minutes before I got to speak to a live agent. The agent took my info to initiate a port. This was near the end of October.
By 11/2/18, my number hadn't ported in yet. So, I had to call Unreal Mobile again to see what was going on. This time, instead of waiting on hold for someone to answer the phone, I immediately requested a callback. About 20 minutes later got the callback and repeated the whole port-in process with the agent again.
On 11/7/18 my number still hadn't ported in. So I had to call them again. I requested a callback and it took about 11 minutes to receive one this time. For the third time, an agent asked me to give them my Mint Mobile account number and PIN. The agent was just repeating the exact same things the last 2 agents did. Very frustrating for me. I told this to the specialist who insisted they had to try again before they could escalate the situation. The port-in didn't work and so the agent said he would escalate the situation and that my info would be sent to the port-in department. The representative told me it would take 24h-48h to finish and that I would then be contacted by email. Right.....
By 11/19, I still hadn't heard a single thing from Unreal Mobile. I received no emails and my number had not ported in. So I called them yet again. This time with callback, it took 45 minutes to reach a live agent. The agent told me that the porting department had not yet responded to the previous inquiry in regards to the issue at hand. The agent then once again repeated everything to me that the previous agents did, and he wanted to manually attempt to port my number in again. At this point, everything began to feel like a complete waste of time to me. If it were not for the need to do this review, I would have just canceled service and left for another provider.
On November 27th, my number still hadn't ported in yet. I was forced to recharge my Mint Mobile account so I would not lose the number. Utterly ridiculous. I called Unreal Mobile again. In my notes for the review I marked down this was actually the 5th time I called into support. This time it took 14 minutes to speak to someone. The representative then told me they were escalating the situation to "headquarters," whatever that means. I was also told there was still no update from the porting support team. On 11/28 I finally received an email from the company telling me they were looking into the issue. But still, my number did not port.
Fast forward to 1/10/19 and I finally received another email from Unreal Mobile. This is after I hadn't heard from or contacted them in nearly two months. The email said they forwarded the issue to higher management. Once again they asked for my full billing name, account number, PIN etc.
You've got to be kidding me.
I ignored the email. By then I actually had gone out and bought another SIM card to use to review another provider. I had totally given up on Unreal Mobile.
But then it happened.
About a week after receiving the last email, I got another email from Unreal Mobile saying that my number was finally ported. This was almost 3 months after I first started the process. So here we are with the review.
Account Dashboard
Unreal Mobile's online account dashboard is informative and easy to navigate. You can quickly upgrade or downgrade your plan without struggling to find out how. The dashboard also gives you your usage history by the month and day. You can see a history of who you called, how long you spoke for, how much data you used and more. Above the usage history is a summary of everything that you have consumed for the current billing cycle.
One thing that is unclear to me about the dashboard is that it does give the option to add data rollover to your account starting at $3.99/month. However, my plan got data rollover every month without having to pay that fee. When Unreal Mobile first launched on AT&T, they said the plans came with data rollover. So I'm not sure why they also list that as a paid add-on feature, unless something has changed since I first signed up and it is now a paid feature. The plans shown in the dashboard do not say that they include data rollover either. However, your rollover data allotment is shown to you in the dashboard.
Data Speeds And Consumption
Unreal Mobile offers cheap data using the AT&T network. But is it worth it? What's the catch? Let's see how the service performed in my area.
I ran a total of 35 speed tests during my trial. The tests were done on different days of the week at varying times. A majority of the tests were done at my home. I started running them as soon as I got the service, even though I had the number porting fiasco to deal with. If any speed test came up with what seemed like unusually slow speeds, the test was repeated using a different server. If confirmed, the higher of the two speed tests was retained, the other was discarded.
Taking all the described variables into consideration, my download speeds averaged out to 6.75 Mbps, upload 2.89 Mbps with an average ping time of 223 ms. Download speeds had a high of 10.5 Mbps and a low of 2.2 Mbps. Upload speeds topped out at 4.2 Mbps with a low of 0.1 Mbps. Ping times had a high of 255 ms with a low of 189 ms. Overall though, most upload speed tests were consistently recorded at about 3 Mbps. There was more variation in the download speed tests.
As usual, I have to qualify my speed tests here. Speed tests with any provider will vary based on your location and how congested the network is, and may also be impacted by what phone you are using. So you should not expect to get the same performance I got. You may get better or worse results than me if you use the service.
For real-world usage, I had no problems streaming any audio from Pandora, Amazon Music or Spotify. I was even able to stream Youtube videos with the quality sent to 1080p without major issue. On occasion, the Youtube videos would buffer and stutter a bit at the beginning before they played smoothly. Mobile hotspot is not allowed with Unreal Mobile's GSM plans and so I could not test the feature out. It would not activate on my phone when I tried to activate it.
In total, I used about 3.3GB of data for the review. Most of that was over the course of the last month and a half, after my number had finally ported in.
Voice Calls And Text Messaging
Usage was a little light in these two areas due in large part to the amount of time it took for my number to port. I had grown accustomed to not using the phone as much while waiting for the port to happen. Still, it was enough to learn what I needed to know about the service.
During the course of the review, I logged a combined 133 minutes of calls including outgoing and incoming. That's par for the course as far as my reviews go, as I generally don't talk a lot on the phone. I sent and received roughly 120 combined text and MMS messages. This was significantly less than what I would normally use for a review, for the reasons just outlined.
Unfortunately, phone calls proved to be an issue for Unreal Mobile. I mentioned earlier in the review that people often complain that VoIP phone service is unreliable and laggy. Those are things I typically don't experience with Google Voice, but it was a problem with Unreal Mobile.
My first two Unreal Mobile phone calls over the MVNO's partner LTE network did not go very well. At first, things did go smoothly. The call quality was just as good as any other non-HD voice call that I've ever had. It sounded as if I was talking over a traditional voice cellular network. However, after about 10 minutes into one of the calls, the voice on the other line went completely silent, yet I was still connected to the call. And it was a call to a line that I do have semi-regular contact with, and something that I'd never had occur before. I ended up having to hang up the phone to try again. On the callback, the same thing occurred. The phone call was fine for a few minutes, then the audio suddenly got garbled and all I could hear was random syllables and static. This was a business call, and unfortunately, two failures was a bit too much for a business call so I had to hang up the phone and make a Skype call instead. The Skype call had no issues.
These were not one time events to just one number. I experienced the same issues and more at later dates to other numbers. On one of my other business calls, the call audio quality was fine over the LTE network. However, instead of having garbled audio, I experienced two dropped calls to the same number over a span of ten minutes. This again forced me to place a call another way. This time I called from another line and number altogether. I was able to complete the call without issues using the other service. Update: 2/24/2020 - Unreal Mobile no longers requires VoIP for phone calls, so new subscribers should not experience the issues I had.
Not everything was bad with the calls though. I had a couple of calls using my Unreal Mobile number over WiFi that were without issue. Those calls lasted about 40 minutes combined.
The rest of the calls I placed were over either WiFi or LTE and were without issue. Those calls all lasted a maximum of 3-5 minutes. Perhaps those calls were too short to have any issues pop up.
As far as text messages go, I didn't have any complaints with the limited sample size I worked with. As far as I know, every message I sent was received, and any message intended for me was received.
You have to use Unreal Mobile's app to send and receive text messages. In some cases you'll get big time compression through that type of service if you try to send MMS picture messages. That's what happened in the past when FreedomPop's global SIM was reviewed. I did see a similar thing happen with Unreal Mobile. When I sent a 5MB in size picture to my T-Mobile line it was reduced to just 0.3MB. Conversely, when I sent a picture that was 3MB in size from my T-Mobile line to Unreal Mobile it was received at 0.9MB. That indicates to me that Unreal Mobile uses a lot of compression when MMS picture messages are sent through its system.
Recommendation
My experience with Unreal Mobile didn't go quite as expected and it left me frustrated at times. It took about 10.5 weeks for my number to get ported into Unreal Mobile. That is simply unacceptable. If you are considering porting your number into Unreal Mobile you need to be aware that it may take an extraordinary amount of time for the port to actually happen. Unfortunately, I'm not the only one to have experienced this port-in problem. I have heard from some of my readers that they went through the exact same thing.
Call quality for me was unreliable. Between the port-in problem and the call quality issues I had, it would be hard for me to recommend the service. However, if you just want data and to be on the AT&T network, it is probably worth a try. Unreal Mobile offers really cheap data for use on the AT&T network. The amount of data you get for the price beats that offered by a majority of the other AT&T MVNOs that are on the market. If Unreal Mobile can improve their call quality issues and number porting problems it would definitely be worth a try. If Google Voice calling works well for you, Unreal Mobile may also be a good provider for you to use that with instead of Unreal Mobile's VoIP service. Of course, the call quality issues can also be mitigated by using Unreal Mobile on the Sprint network where VoIP calling is not required for use.
Ratings
- Cheap data on the AT&T network
- Excellent user account dashboard
- Calling and texting works over WiFi and LTE network
- Poor call quality
- Number porting may take an exceptionally long time
Follow BestMVNO
Did you know BestMVNO is available to follow for free in Google News? Follow BestMVNO in your Google News app and keep up to date on wireless. You can also follow on Twitter for additional wireless insights, deals, and even debates!
WARNING DO NOT USE UNREAL MOBIL aka FREEDOMPOP!
.
I used them for almost 9 Months w/the 3-Month Plan.
Unreal has been the most HORRIFIC Mobil Experience ever!
.
1–You CAN’T use their services w/o an APP, literally is a Voip Service ONLY.
.
2—App CRASHES Constantly when trying to Dial-Out or on a Call
.
3–Customer service is ONLY Via:
Forums / Live Text Chat or E-mail no Real Live Person to speak to not AFTER your a Member
.
4–The Live Chat 99.9 1/2% of the Time Don’t Know or Can’t Help, they send your issues to an ( e-mail Back n Forth reply ONLY Customer Service ) which can take Many Days or a Week or 2 because your going Back n Forth waiting on e-mail replies.
.
The last time they did that they left me waiting, I NEVER received any correspondence.
.
5–I Had a Ph Number for Many Many Yrs so ALL My Contacts was connected to that number,
So I Port it to UNREAL, They Screwed up and Forced me to use a New Number, making me lose My Number n ALL Contacts Permanently.
.
6–If You Read ANY Positive Reviews on this FAKE Service??, it Must be a Fake Review by them
Really bad under RedPocket team as well. Porting out number takes for ever. I was actually porting to RedPocket which under same umbrella. One of the worst company in market
UnReal is to be avoided. You’ll be starting at the bottom the barrel, and in my case, they tried to charge me for their service 6 months (3 times in total) after I cancelled. DO NOT SUBSCRIBE.
Porting from UnReal Mobile is an even worse experience! My Daughter in Law recently tried to change from Unreal Service to another service provider as she and my son have been traveling accross country and hoped to increase her coverage. Long story short, after hours of conversations with the new company, hours of trying to reach someone at UnReal Mobile, and finally hours of waiting for something to happen which hasn’t yet happened, she is still without a phone! This is unacceptable!
UNREAL Mobile is a joke. Do not get this service.
Wow, I seem to be having the same port-in experience now in March 2020 that Joe had in 2018-2019. Screen always says “There was a problem with your number transfer, please update your transfer information and re-submit your transfer.” I have been trying to work using Unreal “submit a request” and sometimes available Customer Service bubble chat. 1 week and no success.
Now the main UnrealMobile screen shows $15 minimum instead of $10.
It looks like they are now offering premium voice with a ATT sim card for 10.00 a month. Can someone please confirm this?
I have been on Unreal Mobile for about 7 months. I’m on the $20 for 3 months plan, unlimited VOIP text/calling + 1 GB LTE data per month (unlimited 2G). This works out to $6.67 a month. I selected a new number, but within the first month they had an offer on the dashboard that said I would get a $20 credit for porting in a number. I ported a number in from, Google Voice, costing me $3 to release it there. It took only 2 days and the $20 credit was applied.
So my first 6 months of service cost me $23. The data is not fast, but gets me what I want which is Google Chrome and app usage when I’m away from wifi. The Unreal app sucks for making calls. I have the same experience of calls dropping after 10 to 15 minutes. I simply use Google Voice / Hangouts Dialer to make VOIP calls & text over LTE and that works great. The longest call has been about 90 minutes.
For me it has been just what I want at a very low price. It certainly doesn’t work for the majority of people who are considering it, so please research before going with it.
I was thinking about a cheap backup phone and plan so looked into this. As soon as I saw “Freedompop” I told myself that this can’t be good. And the review sounded that Unreal Mobile is really unreal!
f given a choice between a toothache and FREE service from this MVNO, I would actually have to think about which pain would be greater. My only question is why your review gave a 5.5 out of 10. This sounds much more like a 2 or 2.5, at most.
Anyway, thanks for sparing me the agony.
How funny to read about your experience. I had a similar one November 2018. I have a really good number from Republic Wireless. I wanted to port it. I had the same problem you had with the button not working and more or less the same problem with contacting customer service. I spent 28 days trying to get the port which never happened. AFTER I returned the phone – in the 30 day trial period – I was informed that they couldn’t port from my current carrier.
But my story goes a bit beyond. I waited 3 or 4 months for my phone refund and had several email correspondences during that time. I had to send them the tracking number before they would process a refund.
I decided to stay with Republic – which I like.
This is the worst I’ve ever experienced! Don’t even bother buying this!!
My experience with unreal mobile… when they say something sounds too good to be true, it probably is. Nowhere, in ANY of the reviews that I read, did I see that you have to use their specific app for EVERYTHING. Including text messaging… which means having an iPhone is totally pointless because you can’t iMessage. STRIKE 1. The service was also subpar. My husband uses cricket (also ATT network) and I was using Unreal. He had service and I didn’t in certain locations (both with the same model iPhone). STRIKE 2. They took their sweet time releasing my number for me to port out, but eventually did it by the end of the third day, but what REALLY frustrates me is that they charged my account again after my number had been ported out! When I ported out from Cricket to Unreal, there was nothing left for me to do. The number was no longer in their system, so I was no longer paying for a service. Simple, right? Wrong, at least not with unreal. I ported my number out but they continued to charge me. And they won’t even acknowledge the ticket that I submitted for a refund. They also make it impossible to initiate certain activities from your phone. I had to log into the computer website to initiate a port out and to actually cancel my account. STRIKE 3. But really, if you have an iPhone, don’t even bother, because you won’t be able to iMessage. Later Unreal. I wish I could say it has been real… but it hasn’t. End rant.
Hi. If you bring your own phone to the service, how do you guarantee that your calls will using the Sprint-based service and thus not using VoIP calling. I assume you don’t purchase the sim card displayed in this article. Also, at the beginning of the review, you implied that their Sprint-based plans were likely to be the far better option, but then you decided to spend time reviewing the VoIP plan? Am I missing something?
These guys are just out to get your moeny.
Purchased the HotSpot and 1G unlimited plan.
They lied about the plan (and left me with no internet for 4 days) and when I tried to cancel and get a refund, they would have none of it.
Lost $110 with these cutthroat frauds!
Unreal mobile ZERO STAR: same as freedom pop. Has been hyped up in many write ups. Here is my experience:
The info provided on their web site and elsewhere is incomplete and deceptive.
1. It is a VOIP service. Means phone calls, texts all go through your data and not phone network. Your data must be turned “ON” to do any thing or you should be on WiFi. With this type of set up, 1GB or even 5GB will be gone in no time and then they will bill the “Overage” to your credit card.
2. I tried to set up service. It was impossible. I tried on two phones. It showed LTE or H signal but no function. No calls no internet, nothing.
3. Customer service: I was first not able to set up. When I wanted their help to set up the service, the first thing they asked for “credit card”. I said “why do you need credit card, the sim and plan are already paid for”. No straight answers. I had to dig it out of him, “I am going to charge this VIP Service to the card”. I did not bother asking, how much. He did tell me, for free, try different browser. Well, different browser worked to at least get the set up going and signal but still did not work as mentioned above. It was not the fault of “bring my own phone” either because I used two different phones which had been used with their network carrier previously.
4. The customer service answered as above only before I signed up with them. Once the “sim was activated” and you have to enter the phone number to get to the customer service, then you only get “interactive help”, no more live person. If the did have a live person, he is going to charge you “VIP FEE” anyway.
I don’t know what they are going to say when I ask them to refund my money, the “14 day money back guarantee”!
On 5/4/19, I ordered a Hotspot From Freedompop. They charged me $39.98. I didn’t realize until I looked at my bank statement that Unreal Mobile was the one handling the order. I cancelled the order on 5/8)19 but they will not return my $39.98. Everytime I call, it just states my order was cancelled. Never can speak with a.live representative. Can not get anyone from Freedompop to address this issue. Reported to BBB.
I canceled the service today due to pricing and quality. Fruit doesn’t fall far from the tree – spawned by Freedompop. Don’t waste your money.
The phone is a piece of junk.
terrible service, fee increases for no reason.
I think they are embarking on the same path that Freedompop has gone: cramming sneaking fees into the $10 monthly plan and still calling it a $10 a month plan. Pathetic!
yes, price increase for no reason PLUS i got a new phone – they couldn;t even port the number *from unreal to unreal* in 2 weeks!@sux
the price just went up from $10 to 12.99 out of nowhere with no explanation
HORRIBLE FRAUDULENT SCAMMERS,
ONCE NUMBER IS PORTED, YOU CANNOT GET IT BACK!
THEY WILL NOT RELEASE IT AND HAVE NO HUMAN CUSTOMER SERVICE EXCEPT SALES WHO HANG UP ON YOU.
NO INCOMING OR OUTGOING CALLS. OPENED MULTIPLE TICKETS WITH NO RESPONSE OR SOLUTION. THIS IS AWFUL. BEWARE, DO NOT FALL FOR THIS SCAM!!!
I currently have Unreal Mobile. I read some reviews about the app and decided to skip it altogether. I have Unreal for data and I just use Google Voice for texting and calling. It was $20 to port my number in and it works great. With this setup I’ve only had one issue: after my 14-day free trial, I was charged but they suspended my account for “Billing Issues.” I sent them an email and it was fixed within 2 hours.
Currently using Unreal Mobile and I have to say I’m extremely unhappy with the service. The main issue is that it requires an app to use the service takes over your native texting and phone apps. The app is extremely unstable; it crashes and freezes quite frequently. Making calls are is quite a convoluted process. The app’s dialer icon is not that intuitive to recognize nor locate. And when you do select it it transfer you to the native dialer and then when you initiate the call it takes you back to the Unreal’s app for a brief moment and then back to native dialer. It’s a very disorienting and unpleasant experience. Along with that the calls will often times not go through. The reception is extremely poor in my location and though I can hear the other side clearly they can never hear me. At one point my calls would abruptly be cut off after 7 mins consistently. And I’ve had many instances of people complaining that they are unable to reach me when they call even though I never see their calls coming in. At times they get a message saying my number is disconnected. Also records of my calls and text often do not appear in my recent history. Along with this, I’m unable to make calls when there’s multiple sims in my phone…so it essence it blocks dual sim functionalities. Anyway…unless there’s a reasonable explanation for all this I advise others to stay clear or at least proceed with extreme caution particularly if you have a Galaxy Note 9 and live in the New England area.
I had the exact same experience you had. I ported from Republic to Unreal. RW was not one of their portable provider so I had a feeling that it wasn’t going to work out from the start. I waited the four days before I called them and once I found that the number wasn’t ported I move on. Unreal is a joke and I’m surprised that you gave the service a 5.5 out of 10. The customer service is just bad.
“Multi-month plans are available at Target, Best Buy and through hidden links on the Unreal Mobile website.”
The link in your post gets redirected to the main page on Unreal Mobile. So how does one go about finding these multi-month “hidden” plans?