Freedompop At A Glance
Year Founded: 2012
Networks Used: AT&T
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards, PayPal
Contact Information
Website: https://freedompop.comPhone Number: 1-855-703-5785
Address/Headquarters:
Los Angeles, CA
Social Media Accounts
A Summary Of Freedompop Phone Plans
Last Updated: Apr 25, 2022No Credit Check Single Line Monthly Prepaid Plans
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Things To Know About Freedompop Before You Subscribe
FreedomPop is one of the dozens of Mobile Virtual Networks Operators that operate in the USA (otherwise known as an MVNO for short).
In the case of FreedomPop, it is an MVNO that formerly operated as a Sprint MVNO, although is now an AT&T MVNO that is owned by Red Pocket Mobile.
Besides using cellular data networks for service, Wi-Fi can also be used for phone calls and messaging. FreedomPop’s legacy service was primarily VoIP based and for some customers, this caused a little bit of latency while on phone calls. When the latency is too high, it may take a split second for what is said by one person to be heard by the person on the other end of the line. Sometimes this leads to people talking over one another. This problem along with the inactivity fees described below that FreedomPop used to charge for caused a lot of negativity around the brand. However, in 2019, the FreedomPop brand was acquired by Red Pocket Mobile.
Red Pocket went on to implement changes with the brand. Some were viewed positively and some negatively. A positive change is that VoIP is no longer the primary method for voice calls. Voice calls now work the same as any other provider. However, VoIP is still an option for unlimited calling with FreedomPop’s free plan or plans with only 250 cellular voice minutes. One negative change is that Red Pocket removed a popular FreedomPop plan that included 200 minutes, 200 texts, and up to 500MB of data. That plan has been replaced with a free plan that includes WiFi only calling with 25MB of data and 10 text messages.
FreedomPop was founded in the year 2012 by Stephen Stokols and Steven Sesar.
About FreedomPop’s Plans
The company claims to be the first in the world to offer a totally free phone plan.
The company’s free cell phone plan is designed to up-sell customers to paying service.
Free Plan Inactivity Fees
Keep in mind that at least one phone call using your FreedomPop number must be made every 60 days to keep your line active on a free plan. Furthermore, FreedomPop may charge a 1¢ line maintenance fee to your credit card for inactivity. FreedomPop defines inactivity on a free plan as
“you (a) do not make a payment for excess usage, value added services, or other services in any particular month and (b) use less than 5mb or make fewer then five (5 outgoing) calls in any given month, FreedomPop reserves the right to charge you a $0.01 maintenance fee (“Maintenance Fee”) to keep your FreedomPop Account active.”
Data Overages
Those on a free account will be charged an automatic top-up of $8 to pay for data overages if they go over their data limit. The top-up includes 500MB of high-speed data.
Supported Phones And BYOD Devices
Most AT&T compatible phones will work with FreedomPop as long as they are out of contract and all financial obligations on the phone have been met. Most T-Mobile phones are also compatible provided that they have been unlocked. Universally unlocked phones from manufacturers such as Motorola, Apple, and Samsung are compatible with the network.
Only Apple iPhones are available from purchase through the FreedomPop phone store.
Where To Buy Service Plans And SIM Cards
FreedomPop service plans and SIMs can be purchased directly from the FreedomPop website. The brand can also be found at Best Buy, Target and Amazon. In the past the company has used third party retailers such as Best Buy to launch plans that were initially available in store only.
Freedompop Customer Service
Customer support is available through ticket submission, community forums and social media.
How To Port Out Of Freedompop
Porting out requires you to know your PIN number and account number. Your PIN and account numbers can easily be found by logging into your FreedomPop account and viewing "Port Out Info" in your account dashboard.
While porting out, you must be sure that your FreedomPop account is active. If it is not, you cannot port out. Once porting out is complete, you must cancel you FreedomPop service to avoid any future bills.
Phone Unlock Policy
FreedomPop's cell phones are sold locked. They can be unlocked if the following conditions are met:
- At least six (6) months have passed since the the device was registered with FreedomPop.
- Your device hasn't been reported as lost or stolen.
- Your device isn't associated with a fraudulent account.
- Your device hasn't been included in a CB dispute.
- You will not have to wait 6 months after the device has been registered, if you are serving in the military and your account is in good standing. Upon the provision of deployment papers, your device can be unlocked.
