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Freedompop In 2021: What You Need To Know

In this guide, I will explain everything you need to know about Freedompop before you subscribe. I want you to learn the ins and outs of Freedompop so that you can make an informed decision on if this is the best place for you to spend your hard earned cash.

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Here’s Everything You Should Know Before Subscribing

Freedompop At A Glance

FreedomPop Logo

Year Founded: 2012
Networks Used: AT&T, Sprint
LTE Bands Used: 2, 4, 5, 12, 14, 17, 29, 30, 66 25, 26, 41
5G Bands Used: n5 (850MHz), n260 (39GHz)
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards, PayPal


FreedomPop is one of the dozens of Mobile Virtual Networks Operators that operate in the USA (otherwise known as an MVNO for short).

In the case of FreedomPop, it is an MVNO that operates largely as a Sprint MVNO, although the company also recently began to offer service as an AT&T MVNO.  In addition to being an MVNO partner to a couple of networks in the USA, the company also has partnerships throughout the globe, particularly in Europe with the United Kingdom being a region of major interest.

Besides using cellular data networks for service, Wi-Fi can also be used for phone calls and messaging.  FreedomPop’s service is primarily VoIP based and for some customers this causes a little bit of latency while on a phone call.  When the latency is too high, it may take a split second for what is said by one person to be heard by the person on the other end of the line.  Sometimes this leads to people talking over one another.  For a small fee subscribers can upgrade their line to include Premium Voice, which allows FreedomPop’s service to work over its partner’s voice networks when their data connection is too poor for VoIP to work well.

FreedomPop was founded in the year 2012 by Stephen Stokols and Steven Sesar.

To date FreedomPop has managed to secure over $100 million dollars in venture capital funding which has allowed the company to grow rapidly and to quickly expand its global footprint.

About FreedomPop’s Plans

The company claims to be the first in the world to offer a totally free phone plan.  Those with a FreedomPop global SIM card, can travel the world and have completely free phone service with talk, text and data available in more than 25 countries. Free cell phone plans are also available domestically for both consumers and businesses. Those that need a cell phone plan for their business can subscribe to FreedomPop’s free small business plan, and they’ll get unlimited talk, and text with 2 GB of shared 4G LTE data.  A minimum of 2 lines are required to subscribe to the small business plan.

The company’s free cell phone plans are designed to up-sell customers to paying service.  The free plans typically have slower data speeds compared to paid plans.  Group messaging/MMS picture messaging does not work without upgrading to paid service.  Some users workaround this limitation by using Google Voice.

Free Plan Inactivity Fees

Keep in mind that at least one phone call using your FreedomPop number must be made every 60 days to keep your line active on a free plan. Furthermore, FreedomPop may charge a 1¢ line maintenance fee to your credit card for inactivity.  FreedomPop defines inactivity on a free plan as

“you (a) do not make a payment for excess usage, value added services, or other services in any particular month and (b) use less than 5mb or make fewer then five (5 outgoing) calls in any given month, FreedomPop reserves the right to charge you a $0.01 maintenance fee (“Maintenance Fee”) to keep your FreedomPop Account active.”

Data Overages

Those on a free account will be charged an automatic top up of $20 to pay for data overages if they come close to their data limit.  Overages can be disabled but only if you subscribe to FreedomPop’s “Safety Mode” feature for $6.99/month.

A Summary Of Freedompop Phone Plans

No Credit Check Single Line Monthly Prepaid Plans

FreedomPop Free Talk Text and 4G LTE Data
500 MB

Network Used: Sprint

Freedompop Basic
FreedomPop Free Talk Text and 4G LTE Data
25 MB

Network Used: AT&T, T-Mobile

Freedompop Basic GSM
FreedomPop Free Talk Text and 4G LTE Data
3 GB

Network Used: AT&T

Freedompop 3 GB GSM

No Credit Check Multi-Month Plans

FreedomPop Free Talk Text and 4G LTE Data
1 GB

Network Used: AT&T, Sprint

Freedompop $49 Annual Plan
FreedomPop Free Talk Text and 4G LTE Data
2 GB

Network Used: AT&T

Freedompop GSM


Supported Phones And BYOD Devices

FreedomPop often pushes customers on its Sprint based plans to buy a phone, however BYOD is supported.  Sometimes it takes a little effort to find a plan on FreedomPop’s website without needing to purchase a phone.

Most Sprint compatible phones will work with FreedomPop as long as they are out of contract and all financial obligations on the phone have been met.  AT&T compatible phones will also work on FreedomPop’s GSM plans.  Most T-Mobile phones are also compatible provided that they have been unlocked. Universally unlocked phones from manufacturer’s such as Motorola and Samsung are compatible with the network.

Where To Buy Service Plans And SIM Cards

FreedomPop service plans and SIMs can be purchased directly from the FreedomPop website.  The brand can also be found at Best Buy, Target and Amazon.  In the past the company has used third party retailers such as Best Buy to launch plans that were initially available in store only.

Customer Support

Customer support is available through ticket submission, community forums and social media.

Contact Information

Phone Number: 1-855-703-5785

Los Angeles, CA

Social Media Accounts

How To Port Out

Porting out requires you to know your PIN number and account number. Your PIN and account numbers can easily be found by logging into your FreedomPop account and viewing "Port Out Info" in your account dashboard.

While porting out, you must be sure that your FreedomPop account is active. If it is not, you cannot port out. Once porting out is complete, you must cancel you FreedomPop service to avoid any future bills.

Phone Unlock Policy

FreedomPop's cell phones are sold locked. They can be unlocked if the following conditions are met:

  1. At least six (6) months have passed since the the device was registered with FreedomPop.
  2. Your device hasn't been reported as lost or stolen.
  3. Your device isn't associated with a fraudulent account.
  4. Your device hasn't been included in a CB dispute.
  5. You will not have to wait 6 months after the device has been registered, if you are serving in the military and your account is in good standing. Upon the provision of deployment papers, your device can be unlocked.

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