A new T-Mobile Business plan reseller has launched, netTALK CONNECT ON, powered by netTALK Wireless. The company is currently offering just one plan and it is aimed at small businesses. The plan features the following:
- No contracts
- Unlimited Talk & Text while in the US, or traveling to Mexico and Canada
- 10GB of 4G LTE data/month, data speeds reduced to 2G thereafter
- Unlimited Music and Video Streaming aka Music Freedom and Binge On
- Pricing $45/month, $40 with auto pay enabled
netTALK says CONNECT ON subscribers will be able to port their number over free of charge, although I suspect that if you are coming from T-Mobile already you will need to get a new phone number or port your number elsewhere first. Typically this is how T-Mobile resellers have operated in the past. The company is also supporting bring your own device, although you will need to purchase a SIM card from them to get service.
Those that are interested in the service can head on over to the netTALK CONNECT website to find out more and signup.
I have tried NetTalk Connect ON, Frustration, Frustration.
They could not port my number, so I parked it in NumberGarage.com per their suggestion, without telling me they issued me another number after a month TX# I live in CT.
I could theoretically port my number now for $9.99, EXCEPT, they show my parked number on my account, and when I attempted a port I got an error saying “the number is already assigned to a subscriber”!
There is no way to get help, after 15 minutes of music 611 disconnects, spent 2 hours on an Tech support online chat and went in big circle, ending in “I will have a senior Technician call you”, no call yet after a week. Starting a trouble ticket is a dead end, after months I have received no response to any “Ticket” except the automated response acknowledging that I started one.
Good news is after a month service did work with an unknown number, I had to ask people I called, what number do I have, the “About Phone” Status shows “Unknown Number”.
Even though I had zero service for a month, they billed me for it anyway, and there seems to be no way to straighten anything out with Nettalk. I have tried every way possible phone, email, online chat, service tickets, NT Forum, nothing worked. Stay away from NetTalk unless you are feeling lucky, real lucky.
I tried Nettalk. The worse experience ever. They couldn’t get the sim activated and make all sorts of promises and excuses, but made sure to tell me that my autopay would pull 5 days before (my plan hadn’t even worked a minute). Two weeks into the “activation that was not” nothing but more excuses. Then I contacted my credit card company, and incediblely the line worked, well sort of…. no data, and would often give recordings saying I should pay my bill. They also told my bank that their policy is once activated, there were no refund. They made sure to ‘activate’ but only when I disputed the charge, and then they really didn’t get it right. Check out the BBB complaints and the many interesting reviews. This company should be closed down.
I am in the same situation. I purchase a sim andI did all process to activation and porting Nettalk required. Then I was told it takes 24 hours to port. But it did NOT port.
I talked to their tech service, then I was told I have to wait until the end of the day which was Monday and 4th day from I did all process. But it didn’t port again.
Next day, Another tech told me I have to buy a parking service to port, therefore, it hadn’t port. I couldn’t accepted it, so I called to their customer service, then I was told I don’t have to buy the parking service. And it takes 48 hours to port. But, AGAIN, it didn’t port.
2 days later, I called them, then I found many customers have a same problem. One customer service person told me the truth.
Even though NETTALK charged us, NETTALK didn’t port numbers. All of us couldn’t use our cell phone and date either. But NETTALK refused to refund.
Is this fraud, isn’t it?
BEWARE BEWARE…..I PURCHASED A MONTH OF SERVICE AND A SIM. ACTIVATED IT AND HAD MY NUMBER PORTED. AFTER A DAY I WONDERED WHY I COULDNT EVEN USE THE INTERNET AND LIKE THE PREVIOUS COMMENT ALL IT DOES IS SHOW A TMOBILE ACTIVATION SCREEN THAN AN ERROR UNABLE TO ACTIVATE. I CONTACTED CUSTOMER SERVICE ONLINE AND THEY HAVE REPLIED 5 DIFFERENT TIMES WITH APN SETTINGS THAT ARE THE SAME BUT DON’T WORK. I ALSO NOTICED THEY HADN’T PORTED MY NUMBER AT ALL SO WHEN I ASKED ABOUT IT THE REP ASKED ME WHAT NUMBER I WAS TRYING TO PORT!!!! YOU THINK THEY WOULD KNOW IT SINCE IT WAS REQUESTED WHEN I SIGNED UP. ANYWAYS THE NEXT DAY MY OLD SERVICE GOES DEAD. SO I CHECK THE NEW SERVICE AND STILL NOTHING. I CONTACT MY OLD SERVICE AND YUP THEY PORTED THE NUMBER TO TMOBILE. MY FIRST MONTH IS UP IN 6 DAYS AND STILL NOTHING. REPS TAKE WEEKS TO ANSWER AND I READ IN THIER FORUM THAT ANOTHER CUSTOMER CALLED TMOBILE FOR THE SAME PROBLEM AND TMOBILE INFORMED HIM THAT THEY HAD A BILL OF $25,000 DOLLARS AND WEREN’T RELEASING ANY NUMBERS TO THEM UNTIL THEY STARTED PAYING THEIR BILL. SO THEY TAKE EVERYONE’S MONEY AND APPARENTLY NEVER PLAN ON PROVIDING SERVICE I GUESS. I CONTACTED THE FCC AND THE FTC TO FILE COMPLAINTS, THE FCC JUMPED ALL OVER IT AND IS GETTING TMOBILE INVOLVED ALSO SO IT APPEARS THEIR DAYS ARE NUMBERED.
Good luck on this one. The company makes Sprint look like a charm. They were quick to collect for the 1st month and sim card. Sim card arrived quickly. Then I activated it and the nightmare began. They tell you to wait 24hrs for activation and 2 weeks to port your number. My phone was sort of activated then immediately had a message saying I hadn’t paid for the month, I called customer service- it was in India and the guy was puzzled as to what to do- he has referred it to another department and nothing. Its been 5 days and my account says my line was activated 7 days ago. I have tried on line chat, customer service again (long long wait times on both, even chat) and all I get is they don’t know. Basically, they don’t know anything, and keep telling me to wait. I have checked around and the company has a horrible rep of not following up as promised then blaming the spam folder. I have checked my spam folder and nothing. I will wait a few more days and then its my limit. No one answers their corporate number and the call will disconnect no matter your option. All you have is India if you can get through, and on line chat which is slow. All in all, you get no answers but they collected and are charging you. All I can say is, BEWARE !!