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Steven Lahaie
Steven Lahaie
1 year ago

I was told by spectrum, if I dropped my internet from them, I would still have mobile service. I have by the gig, so there would not be any other service fee

City/State (Optional) helpful to others
pierson
Brand of Phone, Samsung, Motorola, Apple?
xxx-xxx-xxxx
carrie sjoholm
carrie sjoholm
2 years ago

we couldnt get the service due to our area even though they said we could then changed it an said they coulndnt do our area, i had orederd phones an had return them, an they have been taking money out of our account for a phone bill we didnt have an never haved. contacted our bank bvut they are still trying to do it, THIS IS THE WORST COMPANY EVER PEOPLE DONT USE THEM THEY WILL TRY TO GET YOUR MONEY AN U WONT HAVE ANY SERVICE, IM GOONA SUE THE HECK OUT OF THEM IF THEY COUNTUE TO TRY AN GET PASS OUR BLOCK WE HAVE FROM OUR BANK . CUST, SERVICE WONT OR CANT HELP EVEN THE MANGERS KEEP SAYING THEY DONT KNOW WHY, HAS ANYONE HAD THIS PROBLEM WITH THEM NEED ADVICE.

City/State (Optional) helpful to others
flushing
Brand of Phone, Samsung, Motorola, Apple?
2488211982
Chris
Chris
2 years ago
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Worst service I have ever had in my life!!!
It just took me 8 minutes to post this 2 minute review. Disconnected 3 times

Pros
None
CONS
Constantly have to restart my phone, data is gone in 4 days no way to get more "high speed" data. Just terrible. I can't wait till I can get out of this contract
City/State (Optional) helpful to others
Oxnard, ca
Brand of Phone, Samsung, Motorola, Apple?
Galaxy S 5g Ultra
Margarita A Laboy
Margarita A Laboy
2 years ago
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If you buy a cell, and you need to return it, they charge you with restocking fees $50.00, just because you open the box. How did you know if the phone is good, if you don’t open the box.

Pros
Cheap but at what cost.
City/State (Optional) helpful to others
Tampa
Brand of Phone, Samsung, Motorola, Apple?
8134541217
Q.W.
Q.W.
2 years ago

Wow! Thanks for your input.

Ken
Ken
2 years ago
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we have 2 phones SO much Data being used within the 1st week of billing cycle, almost 20GB no way to see what time of day its being sucked up. no details, no help, been through our iPhone’s to see our app usage. not sure if what’s being used is legit, no way to tell without detailed usage from spectrum

CONS
Terrible service in app. cannot get details that are needed
City/State (Optional) helpful to others
Kailua, HI
Brand of Phone, Samsung, Motorola, Apple?
Iphone
Jeff Cook
Jeff Cook
2 years ago

I live in both Florida and Canada for 6 months each year and last fall when I arrived here in Florida I subscribed to Spectrum mobility plan at $ 14.00 per Month. Can I use this plan in Canada for talk and text and long distince service to the US. If so, what will it cost per month?

City/State (Optional) helpful to others
St Petersburg
Pissed off
Pissed off
2 years ago
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They’ll unlock your phone (after you ask at least twice and you also have to ask for your phone number to be released), but you CANNOT use it with another carrier even after you paid it off and even if the new carrier uses Verizon too. It’s a total rip off.

Pros
None
CONS
CANNOT USE YOUR PAID OFF PHONE WITH ANOTHER CARRIER
Breanna Jimenez
Breanna Jimenez
3 years ago
Customer Support :
     
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Don’t get Spectrum mobile unless you want too get ripped off. I got thanked for being a loyal customer and they wanted to keep my business and would lower my bill, but then told even though I had only used 1 week of their service and they charged us for a whole month they wouldn’t pro rate it. That’s not business I want to support. Made our choice to switch service a solid one!!

Pros
Just a warning, they don't prorate when you cancel! If you have service for 1 day or 1 week, they charge you for the whole month! Made changing providers a solid decision!!
City/State (Optional) helpful to others
Central City
Brand of Phone, Samsung, Motorola, Apple?
3088504016
Anne Hilliard
Anne Hilliard
3 years ago
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Spectrum GalaxyA01

Pros
YOU CANNOT USE THIS PHONE ANYWOHERE ELSE! YOU ARE SCREWED!
CONS
YOU CANNOT USE THIS PHONE ANYWHERE ELSE. YOU ARE SCREWED.
City/State (Optional) helpful to others
Lutz
Brand of Phone, Samsung, Motorola, Apple?
8133886816
tung
tung
3 years ago

How can i unlock my iphone in vietnam?

Tim
Tim
3 years ago

Hi will you be doing smart watches for Samsung?

Gil
Gil
3 years ago

When is Apple Watch support available?

Deborah Lyle
Deborah Lyle
4 years ago

I paid off my device with Spectrum & attempted to change providers but Spectrum locked my phone & there is a 3-5 days waiting period so I currently am unable to make or receive calls. I am seeking legal counsel.

william neighbors
william neighbors
4 years ago

18315241213

City/State (Optional) helpful to others
hollister ca 95023
Max Payne
Max Payne
5 years ago

Hey folks, Just moved to Texas area. I would want an internet at reasonable cost. Would Spectrum be worth the buck?

samuel
samuel
5 years ago

Are the phones from Spectrum Unlocked ? if not, are we allowed to unlock it so that we can use it in the countries?

Lyn
Lyn
5 years ago

Be careful about signing up. Signed up for service and new Galaxy S10 the day pre orders started for the new phone. Was sent email confirmation of my order that day. Didn’t hear anything else so decided to call on the 5th to be sure order was in before the free ear bud promotion ended on the 8th. Was told (after 30 minutes of searching) that I had an order, no problem. Called again on the 7th and after 40 minutes of searching for the order, was told phone would ship the next day. Nothing the next day so went to my local Spectrum office where they called and were told the phone would ship that day. Called today (the 9th) and was told something happened with the order and they would be happy to place the order again and start my new service. As for the free $130 earbuds for pre ordering? Sorry, they can’t do anything about that. The time for that offer has expired. Spectrum acknowledged the error but will not consider working that out with me. Needless to say, I will not be moving to Spectrum Mobile. Cheap deals sometimes just aren’t worth it.

Rj
Rj
5 years ago

The unlimited plan not so unlimited, They say your data will become slower after certain amount which is a lie .you end up with no data
at all. 84dollars a month.

John Ballard
John Ballard
5 years ago

Is there a discount for veterans?

Kristine
Kristine
5 years ago

So after you use up your 20 gigabytes how much does it slow down… Like say by percentage?

Penny Eidson
Penny Eidson
5 years ago

How much monthly for note 8 I have internet already

c rosetti
c rosetti
5 years ago

Do not order cell phone service from Spectrum…..ordered phones they were sent to New York City and turned on…Someone at Spectrum changed shipping address to New York City….So, they refuse to get my money back for purchase of phone and I have a 24 month contract with them…So this will cost me about 3000 dollars…FRAUD the address changed happened in Jamestown NY

Harold wilmot
Harold wilmot
5 years ago

I have 3 phones unlimited everything on all 3 verizon network and i pay the tax of 6.18 per month only. Thank you

AreCF
AreCF
5 years ago

Consumer Cellular is much, much less expensive. you can choose either the AT&T network or teh T-Mobile network.

Rick S
Rick S
5 years ago

We’ve had it for about three months. We love it. Got two phones. Everything works like before when we had Verizon. We cut our bill by almost $100 a month. It uses Verizon when you’re not on wifi so there is no difference in coverage. People who try to say it uses a different Verizon system are just clueless. Service in the store and on the phone was great.

Mathew Thomas
Mathew Thomas
5 years ago

please don’t change your plan to spectrum cell service. first of all they uses Verizon rundown version so, not a good signals..
second thing is they try to use wi-fi connection you can do crap with that. please don’t waist your money stay where you are.

Dennis
Dennis
5 years ago

Does Spectrum Mobile support ringback tones?

Jenny
Jenny
5 years ago

i have a question i have an iwatch 4 that goes with my iphone x i am seriously thinking about switching to spectrum we just use internet but i am sick of paying Verizon’s terrible prices i just want my iwatch 4 to work the same has anyone have an iwatch 4 and give me some advice?? d

TONY FROM SAN DIEGO
TONY FROM SAN DIEGO
5 years ago

what a joke of a company, not gonna last, So the customer service gentlemen when I called said I have to buy phone, But they can sell me one for $7, then just take sim out and put in your I-phone 8plus, which worked fine, It turns our phone actually 180 and 7 per month. I called and asked to return the phone that I wont use and lady went and spoke to supervisor and said I am committing fraud by using an alternate phone and I need to put the card back in provided phone. I said send me return label. WORD OF ADVISE, DONT PORT YOUR NUMBER UNTIL YOU VERIFY SERVICE. I AM GLAD I DIDNT SHUT OFF T-MOBILE YET OR LET THESE IDIOTS PORT MY NUMBER.

don’t think they will be in business long. what a joke

D from AZ
D from AZ
5 years ago

I attempted to sign up for mobile service and bring over my number from Verizon (on Saturday). I was told I would receive my phone on Monday. About 6 hrs later, I received an email asking for my driver’s license and bill showing my residence. This made no sense as I am a spectrum customer already. I called and had to answer several questions in regards to prior employers, astrological sign, home mortgages, and veteran status. After answering all these questions, i was told the order will not be processed until they recieve a copy of my driver’s license. I attempted to explain I am a customer of spectrum and it’s already in the system but she wouldn’t listen. When I asked to cancel the order, I was asked for my driver’s license number to verify my identity. What is wrong with this company and why can’t they get their stuff together? I have since cancelled all spectrum services and will not be going back. 6 of my friends heard the story and have also left due to my experience.

Way to help your customer service department spectrum.

Stay with Verizon at least they don’t ask 15 minutes of questions to repeat what is in an email.

Noemi Padilla
Noemi Padilla
6 years ago

Do they have family plans

Yazmani Gomez
Yazmani Gomez
6 years ago

I have no complaints at all, signal always strong, internet speed is amazing, mobile hotspot works like a charm, I have unlimited data on a Samsung Note 9 512GB, I’ve tried all the carriers and I was always paying a lot, I just want to say that Spectrum is doing a great job so far, and Verizon the best mobile network got their back, trust me I’m good.

Christina Peterson
Christina Peterson
6 years ago

Would like to now what kind of phones you have like smartphones

Bob
Bob
6 years ago

Come on Spectrum. Let us Android users bring our phones in. I will NEVER us an Apple product so Samsung is my choice. My wife and I have late model S phones and Notes. These phones are fairly new to us but eventually we will get new phones and you can sell us the phones if we have your mobile service. For now we will stay with Verizon wireless and Spectrum for our TV, internet and landline.

ANDROID, NOW!!!

Joe Brookes
Joe Brookes
6 years ago

Beware of Spectrum Cell Service Sales! They quoted me low price then after I authorized credit card payment they raised the credit card charge and monthly bill. I can’t get a reason from Customer Service. Nor a response from management as requested. They have ignored my request for explanation on price change

Jake Lewis
Jake Lewis
6 years ago

Can anyone confirm whether Verizon’s domestic roaming is included in this (or any Verizon MVNO)? I’m talking about all those little mom and pop networks in rural areas that Verizon post-paid customers can use, or is the MVNO service limited to just Verizon towers?

Thelma
Thelma
6 years ago

Thw data speed it’s really fast but if you use your phone alot its not the service for you. Maybe senior citizens not for bug internet users

Thomas Norton
Thomas Norton
6 years ago

One of the worst experiences with a company I’ve ever had. Signing up to move to Spectrum turned into a series of blunders on THEIR part that unfolded over three days. I wouldn’t touch anything Spectrum with a ten-foot-pole. We are moving our internet to AT&T.

Tim Easterday
Tim Easterday
6 years ago

Nothing on Spectrum’s site indicates that you can bring your own iPhone.

Linda
Linda
6 years ago

I love Tmobile and have unlimited GB. Spectrum mobile is a joke. Why do they force you to get internet before mobile? I cancelled their internet but sadly have their cable & home phone. Wish another cable co would apprar? Spectrum is a monopoly.

Gregg Smith
Gregg Smith
6 years ago

This Sprectrum deal is total BS; They use the Verizon network and we have an iPhone and an iPad on Verizon now, but cannot migrate our devices to spectrum. It wouldn’t save us money, it would actually cost us more money! Bad deal.

Andre Deon Clement
Andre Deon Clement
6 years ago

How bout da I phone x.. Is dat available..

Frances McMurray
Frances McMurray
6 years ago

Can I use my Spectrum phone as a hot spot for my I-pads?

Yolanda M.Gonzalez
Yolanda M.Gonzalez
6 years ago

I have had Spectrum Mobile since October 2018. I am a Spectrum customer who pays her internet every month and so I tried their mobile internet! Guys, I love it! I got the king of the beast Samsung note 9 512gb storage,8 GB ram….and I only $109.00 a month, that’s its! It also comes in with protection. I e never experienced a problem with customer service, infact they always remind me that if i have experienced a problem, they will gladly send me another phone. In the beginning, I payed about $189.00, at first I thought it was a lot, but then I didn’t make my first payment till Dec.28. So, no other wasn’t a bad deal at all! I love their service and I’m a Spectrum customer for life.

J
J
6 years ago

I still have yet to receive my iPhone 8 Plus in the mail after purchasing it. My phone still has yet to come and I haven’t even gotten an email regarding it! Customer service didn’t help whatsoever either . One person told me it ships by 2 days another told me it would take a week. It’s been almost a week and I still have not heard a single thing about my phone after I dropped a lot of cash just to get it . Definitely won’t be doing this again .

Tu Culo
Tu Culo
6 years ago

Careful with the automatic payment system. If something goes wrong. The personal and the supervisor dont know how to fix it. Your life is in computers hands basically and if you skip a payment due to emergency issues. There won’t be any ways to go around unless the automatic payment do what they want. Its Verizon Wireless network by the way.

Margaret lemmond
Margaret lemmond
6 years ago

If i get spectrum interenet can i get spectrum mobile do u carry the note 9 phone

Donald Peters
Donald Peters
6 years ago

yes go with unlimited plain thought i was using house hot spot and 200 overge charge did no about

Scot D Mackiewicz
Scot D Mackiewicz
6 years ago

I can’t why they allow you to bring your iPhone, but not an android device, such as my Pixel which can operate on the Verizon network. No this isn’t a technological issue!

Gabriel pena
Gabriel pena
6 years ago

Can you keep your phone number

Linda Jari
Linda Jari
6 years ago

I have Spectrum internet. If I get Spectrum mobile will I be able to stream or get WIFI on my laptop in Florida?

Dale
Dale
6 years ago

Spectrum mobile has horrible tech support. They obviously are not properly trained. Twice when I called they tried to find an answer to my question by reading the manual I received, and then they tried googling the answer.

Bobby
Bobby
6 years ago

I now have AT&T if I change over to Spectrum mobile do I have to keep my land line because it came with my package deal