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Pure Talk In 2020: What You Need To Know


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Here’s Everything You Should Know Before Subscribing


Pure Talk At A Glance

Logo:
Pure Talk Logo small

Year Founded: 2004
Networks Used: AT&T
LTE Bands Used: 2, 4, 5, 12, 14, 17, 29, 30, 66,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards

Overview

Pure TalkUSA was founded in 2004 and it is a subsidiary of Telrite Holdings as is its sister brand H2O Wireless. It is owned and operated by a USA veteran.  The company asserts that they “proudly support our active-duty military and veterans by partnering with numerous military organizations.”

Pure TalkUSA operates as an AT&T MVNO, which means that if you signup for a plan with Pure TalkUSA you will get service on AT&T’s network.

In early October of 2020, Pure TalkUSA launched a redesigned website, a new logo, and rebranded to just Pure Talk. A new tagline was also launched: “Simply. Smarter. Wireless.”

Risk-Free Guarantee

The company prides itself on being able to offer USA based customer service and a risk-free guarantee. New customers have until either their next month’s bill or 500 minutes or 500MB of data usage, whichever comes first, to request a refund if they are unhappy with their service. Refunds are credited back to the original payment method. Service plans, SIM cards, and any applicable taxes are all eligible to be refunded. Customers must not port out to another provider before requesting a refund. Devices and phones are not included in the risk-free guarantee. However, devices can still be returned for a refund as long as the customer contacts customer service and requests a refund within 14 days of receiving the device. Customers must pay for return shipping.

Pure Talk Offers 6 Phone Plans

Pure Talk offers 6 standard phone plans.

  • $20/month – 2GB high-speed data
  • $25/month – 4GB high-speed data
  • $30/month – 6GB high-speed data
  • $35/month – 10GB high-speed data
  • $45/month – 20GB high-speed data
  • $55/month – 30GB high-speed data

Taxes and fees are not included in the prices and will cost extra.

All of the standard plans include the same basic features.

Basic Features Included With Every Pure Talk Plan

  • Unlimited talk, text, and data
  • Mobile hotspot
  • WiFi calling
  • VoLTE HD voice calling
  • Ability to add international calling to a plan
  • 1080p HD video streaming
  • No data prioritization policies
  • The ability to use a plan with a tablet

Fine Print You Need To Know About Every Plan Feature

Although all plans include unlimited data, data speeds are not unlimited at high-speeds. Each plan comes with a finite amount of high-speed data which is highlighted in the plans listed above and further down below. Once that threshold is reached, data speeds get reduced to 128Kbps for the remainder of the subscriber’s billing cycle. Subscribers are billed on the same date every month. Data speeds at 128Kbps are best suited for emails and possibly streaming audio and very basic social media usage. Visiting websites will be hit or miss and streaming video likely won’t work.

Pure Talk Claims No Data Prioritization Policy
Pure Talk Claims No Data Prioritization Policy

According to Pure Talk, customers can expect high-speed data speeds to be in the range of 1 to 35 Mbps. Download speeds should vary between 4 and 35Mbps and upload 1 to 5Mbps. Network latency should be less than 60ms. Data speeds are said to remain stable during network congestion as Pure Talk does not use data deprioritization. Data prioritization is typically used by other providers to temporarily slow a subscriber’s data speeds down during times of heavy network traffic but Pure Talk says this won’t happen to its subscribers.

WiFi calling is supported with all plans on both Androids and iPhones.

Mobile hotspot is also supported and enabled for all iPhones. Android users will need to contact Pure Talk to ask them if it can be enabled. Not all Android devices will support hotspot, and some Android phones bought from another carrier may have the feature blocked by the phone’s firmware when attempting to use it with another provider.

International calling is supported but customers must contact customer support to purchase an international PIN to enable the feature. International texting is not supported.

Videos stream at a resolution of 1080p. Tablets are supported but customers have to purchase a phone plan to use with their tablet.

Customer Referral Program

Pure Talk runs a pretty generous referral program. Those that refer a friend receive a $20 account credit. The person signing up through the referral also receives a $20 account credit. Customers can accumulate an unlimited number of referral credits. Subscribers will not receive their referral credit until after their referee completes their second month of active service.

Multi-Line Discounts Are Available

Customers who have multiple lines are eligible for a group plan discount.  Adding a 2nd line gives 10% off, 3 lines 15% off and a 4th line 20% off the total cost of the combined plans price.

Secret Discounts, Plans, And Bonus Offers

Those who are members of the Association of Mature American Citizens (AMAC) are eligible for special plans and promos from Pure Talk. AMAC subscriptions start at $16/year. AMAC members have the option to purchase an additional Pure Talk phone plan that is not readily available directly through Pure Talk’s website. The extra plan is the following:

  • $10/month – 400 minutes, 300 text messages, 300 MB of monthly data

Like Pure Talk’s other plans, this AMAC exclusive plan does include unlimited data at 2G speeds or 128Kbps once the plan’s high-speed data allotment gets consumed.

Besides the bonus phone plan, exclusive phone deals are sometimes available for AMAC members. One example has included the ability to get an iPhone SE for free, whereas on the Pure Talk website it was being offered for $149.99 to non-AMAC members. New Pure Talk subscribers that are currently AMAC subscribers can also get a 3-year renewal of their AMAC membership paid for by Pure Talk. The membership renewal fee is valued at $42.

The discounted plans can be purchased through AMAC or through a special page on Pure Talk’s website.


A Summary Of Pure Talk Phone Plans

No Credit Check Single Line Monthly Prepaid Plans

Talk
Text
Data
Price
Pure Talk Phone Plan
Unlimited
Unlimited
2 GB
$20

Network Used: AT&T


Pure Talk Unlimited 20
Pure Talk Phone Plan
Unlimited
Unlimited
4 GB
$25

Network Used: AT&T


Pure Talk 25
Pure Talk Phone Plan
Unlimited
Unlimited
6 GB
$30

Network Used: AT&T


Pure Talk 30
Pure Talk Phone Plan
Unlimited
Unlimited
10 GB
$35

Network Used: AT&T


Pure Talk 35
Pure Talk Phone Plan
Unlimited
Unlimited
20 GB
$45

Network Used: AT&T


Pure Talk 45
Pure Talk Phone Plan
Unlimited
Unlimited
30 GB
$55

Network Used: AT&T


Pure Talk Unlimited 55
   

No Credit Prepaid Plans With Family Discounts


Talk
Text
Data
Price 2-Lines
Pure Talk Phone Plan
Unlimited
Unlimited
6 GB
$52.2

Network Used: AT&T


Pure Talk 30
Pure Talk Phone Plan
Unlimited
Unlimited
10 GB
$63

Network Used: AT&T


Pure Talk 35
   
Talk
Text
Data
Price 3-Lines
Pure Talk Phone Plan
Unlimited
Unlimited
6 GB
$73.95

Network Used: AT&T


Pure Talk 30
Pure Talk Phone Plan
Unlimited
Unlimited
10 GB
$89.25

Network Used: AT&T


Pure Talk 35
   
Talk
Text
Data
Price 4-Lines
Pure Talk Phone Plan
Unlimited
Unlimited
6 GB
$92.8

Network Used: AT&T


Pure Talk 30
Pure Talk Phone Plan
Unlimited
Unlimited
10 GB
$112

Network Used: AT&T


Pure Talk 35
   
Sorry, 5 line pricing discounts are not available

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Supported Phones And BYOD Devices

For those that need a device, a small selection of phones are available for purchase. Phones for every budget are sold, including premium offerings from Samsung and Apple. If you already own a phone that has been used on AT&T, it is compatible with the Pure Talk network as long as the device is out of contract, paid off in full, and not reported lost or stolen. Most GSM unlocked phones sold in the USA, including devices made for T-Mobile should also work. Most Verizon phones sold over the past few years should also work as will phones purchased unlocked directly from the manufacturer.

Pure Talk does offer a device trade-in service. So potential customers can trade-in their old phones and use them to purchase a new one from the provider.


Where To Buy Service Plans And SIM Cards

Phone plans are sold online exclusively through the Pure Talk website and possibly through AMAC. Some third-party sellers may sell service through eBay. The brand is carried in-store by independent dealers.


Customer Support

Unlike many other MVNO’s, Pure Talk offers customer support that is based out of the USA. However, like other MVNO’s, customer support hours are limited to the following:

Monday-Friday: 9AM-6PM EST
Saturday: 9AM-6PM EST
Sunday: CLOSED

Contact Information

Website:
E-mail: [email protected]
Phone Number: 1-877-820-7873
Address/Headquarters:

Covington, GA


Social Media Accounts
Facebook
Twitter



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Emilie C Griggs

According to AMAC ( The Association of Mature American Citizens), you can get an added discount on Pure Talk USA service if you are a member of AMAC. You Should look into that. I looking into Pure Talk, do not use a cell phone enough to justify the added expense, Tracfone fine for now, yet I will be stepping into the 21st century soon and plan on using Pure Talk.

Tony Spigariol

Why does it take so long for Pure Talk to make the sim card work on new service? I ported my current phone number on line and the web site said it could take up to 72 for service to be turned on. Does it matter if your phone is turned on when this happens? In the instructions to install the new sim card it said to have your phone charged but turned off. Any help with these questions would be helpful. Thank you.

Joe Paonessa

Doesn’t matter about your phone, and it is the number porting that takes time not turning on SIM card. Number porting time is impacted by provider you’re porting to and their parent network if applicable, the provider you are porting from and their parent network if applicable.

BJ

I found several problems with PuretalkUSA. 1st and foremost is they have some significant technical problems with their service and they blow the complaints related to it a problem with your phone or it’s a problem with Android and they blatantly tell you they do not provide technical support and the problems are not their fault, which is plain Horse Manure!! I was never able to activate a Hotspot on my phone and MMS texts with pictures would not download via the cellular network. I had to turn on WiFi to get pictures sent by friends and relatives via MMS. I recently switch to another service provided and both Hotspot and pictures with an MMS worked immediately. All I have to do was switched SIMS cards and the things PuretalkUSA blamed on my smartphone and the Android system IMMEDIATELY!!

It seems PuretalkUSA really does not give a damn about the service they provide their customers and they aren’t about to try!!

BJ

I ensured all the APN information was exactly as PureTalk published and recited on the phone. And hotspot not being available to Android users make no sense at all. If an AT&T subscriber can have a hotspot on an Android phone, then why would it not be available through PureTalk who is using the AT&T network? Why did hotspot work IMMEDIATELY when I switched to another service??

I did get the feeling that PureTalk personnel were highly Apple oriented and had some animosity toward Android users. If PureTalk wants to claim to be a reliable service, the they should make sure they support Android just as well as they support Apple!!

geoff

So I just activated my SIM card on their site to port over my number from ATT. Now my phone has no service. Do just not use my phone for up to 72 hours or do I put my ATT SIM card in until this other one works?

Thanks!

Joe Paonessa

You can use the AT&T SIM. But also, please clarify what you mean by no service. There’s a difference between having a signal and having no service, vs having no signal and thus no service.

Tosha

I’m curious what service did you end up switching to after leaving PureTalk?

brett stone

so sprint phones wont work!

Joe P

They might. It depends on the model and if it’s been unlocked.

Mr J.H.Verhoeff

On 7/11/17 I ported my phone service/number away from you for a needed change in numbers. But on 7/18/17 you charged me again for $13.89 while having no active service/account with you. I have emailed/called your office various times with promises of a refund. So far nothing yet. Do you really want me to ctc your pres. Mc Farland for this? Are you not fair to customers? And why do you still have my CC numbers in your system. That should be erased already. (except for giving me credit on my card.