Straight Talk Wireless Thinks Unlimited Data Means 60 GB

Straight Talk Wireless Website As Of 3-3-2018 Does Not Show A Clear Data Limit On Unlimited Data Plan
Straight Talk Wireless Website As Of 3/3/2018 Does Not Show A Clear Data Limit On Its Unlimited Data Plan

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Some folks never learn.

More than three years after settling a $40 million lawsuit over the improper use of the phrase "unlimited data," Straight Talk Wireless is at it again.

Straight Talk Wireless says its $55 "ultimate unlimited plan" comes with unlimited talk, text and data. However, a couple of Reddit users found out the hard way that the plan does not in fact come with unlimited data.  They found this out when Straight Talk decided to completely block the users from accessing their data network. When the subscribers inquired why, customer support directed them to their website's terms and conditions which now state:

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"We further reserve the right to limit, deny, or terminate Service to anyone we believe is using their Service in an unauthorized manner or whose usage, in our sole discretion, adversely impacts a Carrier’s network or customer service levels. We will presume you are engaging in an unauthorized use in violation of these Terms and Conditions, if in our sole discretion, you are using more than 60 GB of data in a 30-day period....."

I say "now state," because previously these terms were not listed on the Straight Talk Wireless website.  In fact, the only sort of data limit I ever noticed on their website was something shown in part of a promotion that they ran several months ago. At that time, they advertised a data prioritization policy which said that if a subscriber goes over more than 32GB of data consumed in a month, they may see their data speeds reduced.  This is a practice employed by virtually all unlimited data providers.

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Straight Talk's new policy seems to deviate from the industry norm. Will that get them in trouble again?

It just may.

TracFone's FTC Settlement Requirements

While I'm no lawyer, when TracFone (the brand behind Straight Talk) settled the lawsuit with the FTC, it did so under the following conditions:

TracFone must clearly and conspicuously disclose any limits on the speed or quantity of its data service. According to the settlement "clearly and conspicuously" means the following:

  • In print communications, the disclosure must be presented in a manner that stands out from the accompanying text so that it is sufficiently prominent, because of its type size, contrast, location, or other characteristics, for an ordinary consumer to notice, read, and comprehend it.

Do you think hiding the limit in small print satisfies this requirement? I certainly don't!

See also:  Straight Talk Wireless $35 Phone Plan Now Includes 5GB High-Speed Data

Furthermore:

  • “Close Proximity” means on the same print page, webpage, online service page, or other electronic page, and proximate to the triggering representation, and not accessed or displayed through hyperlinks, pop-ups, interstitials, or other means.

Is the limit being shown in close proximity to the plan? Certainly not!

They are many other requirements that TracFone and its brands are required to follow in order to remain in compliance with their settlement with the FTC. While I'm not going to list all of them, if you are interested you can view a copy of the settlement here.

So what do you think of this latest gaffe by Straight Talk Wireless.  Will there be a price to pay, or is this just going to slide on by?

Update:

After An Unspecified Amount Of Time Straight Talk Wireless Did Update Its Website To Show The Potential Data Limit
After An Unspecified Amount Of Time Straight Talk Wireless Did Update Its Website To Show The Potential Data Limit




Category  Featured Stories, Straight Talk
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Michael Prince
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Michael Prince

Straight talk fkd up my girlfriends phone killed the mobile data wifi hotspot had to buy new phone saying “violation” then bought new service plans got Full bars and network is still slow as crap. 3 days after putting the service plans on the phone. If anyone is starting a class action suit against straight talk, let me know. We’ll join. Have had straight talk for almost 10 years now and now it’s crap.

Vance
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Vance

I have been with a company called Page plus since they came out. As of now, i am trying to find a way to get truly unlimited internet to a very rural area. I run a Wilson cell phone booster just to use a mobile device and I also have a Netgear Nighthawk M1, unlocked of course, to have the ability to switch out SIM cards as necessary to keep my home network operational. Ive tried verizon, at&t, and t mobile. I get the best signal on verizon towers. At best, 4 bars of lte(12mbps max). Not MEGABYTES!…MEGABITS. There is… Read more »

Bob
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Bob

Does it work putting your page plus sim in the Nighthawk M1?

Jorge
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Jorge

I used to watch my tv and off my phone’s hot spot for over a year, recently it just doesn’t allow me to keep watching tv, it just blocks the hot spot and I’m not even 20GB between my phone and tv..Is someone going to law suit this straight talk company for false advertisment??..since there seems to be a lot of fuss about the subject..pls let me know I want in on it!!!!..

Noodles Mom
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Noodles Mom

Dude it’s so crazy I guess my Brudder just got cut off as well…. I’ve had this service over 10 years & I’ve hooked up my laptops, tablets (well… when I have to use a phone from straight talk that even a HAS hotspot- lots DON’T) steamed via chromecast & all that, extensively! What my experience has been though, I HARDLY EVER have used their phones. I’ve switched between Walmart family plan phones (which I had for a little bit, was ok) just being able to throw the SIM card into pretty much any phone with same SIM card size,… Read more »

Holly Johnson
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Holly Johnson

I use my phone to tether and at times have 3 to 4 devices using my data and have never had issues. On average I use 80-120GB of data and have never been slowed down. I live in a rather large city of over 100,000 people and it’s right outside of a military base

adrian
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adrian

Just buy another straight talk phone from wall mart for 40.00 and 55 data plan with a new number. i had had the service for 1.5 years reached over 200GB a month before they shut me off

Ralph
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Ralph

I’ve used less than 22gb and now my mobile hotspot and USB tethering won’t work but I still have internet access on my phone.

Dave
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Dave

Same exact thing happened to me today. Had no idea hot spot wasn’t allowed, hoping my other devices will have internet access again whilst connected to the hotspot when i pay for another month here in another week.

Names are not Important on a message bored
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Names are not Important on a message bored

Youre not allowed yo use hotspot… no joke. Even though our devices come with Hotspot abilities and everyother service allows us to turn hotspot on StraightTalk does not… its in the small fine print no where in sight.
This is another thing that should get then sued again. I hooe if they get sued again they can never recover and are eliminated for good

Holly Johnson
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Holly Johnson

I have that plan and I’ve never had any issues with tethering not working or my data slowing down. On average I use 80-100GB every month and everything still works

Katie mashburn
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Katie mashburn

Yep, me too, went over 60Gb as I’ve gotten disabled and using my device as TV. I’m out in the country, not paying the cost of satellite or cable out here. But was getting fair reception on my phone and was keeping sane/occupied with movies and using programs to help stay asleep. They teied to tell me I was sharing data. Can’t do that on this phone- doesn’t allow hot spot. Nobody close enough around to receive it. I’ve been a customer 2 1/2yrs and always assumed ULTIMATE UNLIMITED means all you can use, all you want. The little sentence… Read more »

Names are not Important on a message board
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Names are not Important on a message board

Yea i used to use my device as TV too… did you know if you read the fine print thats technically not allowed because its continuous streaming. With that notion we shouldnt have internet at all! Because just being connected to the damn thing is a stream! My 1st month with this shtfilled company i was shut off in like 3 days cuz i was downloading and testing games.. had to call up the middle east to get my sht back on, and they had the nerve to say i Fd up.. hello its not my fault straighttalk cant comply… Read more »

Michael D Bonhotel
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Michael D Bonhotel

I use maybe 20gb, still slows down afyer10gb

Curt
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Curt

I just used 152.24 GB of data in 25 days(text data to 611611). And I have had no issue with Straightalk giving me a hard time. It appears to be a truly unlimited plan. I live in Northern Kansas so probably not part of the network that is as important than say a metropolitan area. I use easy tether with an unlimited plan to get internet to my laptop instantly by simply plugging my phone; in to it via USB and high speed really excellent internet for $0 depending how u look at it. Bought the app In. 2011 I’ve… Read more »

Name goes here
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Name goes here

Being that youre more rural might be why your unlimited doesnt get limited. Which if so StraightTalk is Fn assbackwards lol people in metropolitan areas should get priorities. Im a gamer so when i bought my device i downloaded a crap ton of BIG games some of which i bought season passes for… passes i never got to use because after about 3 days my service was shut off. The dude i called up in the middle east told me i went over my limit …i was like what limit i paid for unlimited i should not be limited EVER… Read more »