Straight Talk Wireless Thinks Unlimited Data Means 60 GB

Straight Talk Wireless Website As Of 3-3-2018 Does Not Show A Clear Data Limit On Unlimited Data Plan
Straight Talk Wireless Website As Of 3/3/2018 Does Not Show A Clear Data Limit On Its Unlimited Data Plan

By


Do something awesome, share this post with a friend on:



Some folks never learn.

More than three years after settling a $40 million lawsuit over the improper use of the phrase "unlimited data," Straight Talk Wireless is at it again.

Straight Talk Wireless says its $55 "ultimate unlimited plan" comes with unlimited talk, text and data. However, a couple of Reddit users found out the hard way that the plan does not in fact come with unlimited data.  They found this out when Straight Talk decided to completely block the users from accessing their data network. When the subscribers inquired why, customer support directed them to their website's terms and conditions which now state:

Be informed of the latest deals, plans and promotions from Verizon and every one of its MVNO's when you subscribe to the Verizon weekly newsletter. No spam and you can unsubscribe at any time!  

"We further reserve the right to limit, deny, or terminate Service to anyone we believe is using their Service in an unauthorized manner or whose usage, in our sole discretion, adversely impacts a Carrier’s network or customer service levels. We will presume you are engaging in an unauthorized use in violation of these Terms and Conditions, if in our sole discretion, you are using more than 60 GB of data in a 30-day period....."

I say "now state," because previously these terms were not listed on the Straight Talk Wireless website.  In fact, the only sort of data limit I ever noticed on their website was something shown in part of a promotion that they ran several months ago. At that time, they advertised a data prioritization policy which said that if a subscriber goes over more than 32GB of data consumed in a month, they may see their data speeds reduced.  This is a practice employed by virtually all unlimited data providers.

See also:  Straight Talk Wireless's New No Fees Phone Payment Plan Featured In New TV Commercial

Straight Talk's new policy seems to deviate from the industry norm. Will that get them in trouble again?

It just may.

TracFone's FTC Settlement Requirements

While I'm no lawyer, when TracFone (the brand behind Straight Talk) settled the lawsuit with the FTC, it did so under the following conditions:

TracFone must clearly and conspicuously disclose any limits on the speed or quantity of its data service. According to the settlement "clearly and conspicuously" means the following:

  • In print communications, the disclosure must be presented in a manner that stands out from the accompanying text so that it is sufficiently prominent, because of its type size, contrast, location, or other characteristics, for an ordinary consumer to notice, read, and comprehend it.

Do you think hiding the limit in small print satisfies this requirement? I certainly don't!

See also:  All Major Carriers Experienced Growth In Prepaid During The Same Quarter For The First Time In Years

Furthermore:

  • “Close Proximity” means on the same print page, webpage, online service page, or other electronic page, and proximate to the triggering representation, and not accessed or displayed through hyperlinks, pop-ups, interstitials, or other means.

Is the limit being shown in close proximity to the plan? Certainly not!

They are many other requirements that TracFone and its brands are required to follow in order to remain in compliance with their settlement with the FTC. While I'm not going to list all of them, if you are interested you can view a copy of the settlement here.

So what do you think of this latest gaffe by Straight Talk Wireless.  Will there be a price to pay, or is this just going to slide on by?

Update:

After An Unspecified Amount Of Time Straight Talk Wireless Did Update Its Website To Show The Potential Data Limit
After An Unspecified Amount Of Time Straight Talk Wireless Did Update Its Website To Show The Potential Data Limit




Category  Featured Stories, Straight Talk
Tagged 

Leave A Comment

Do something awesome for BestMVNO, and share with a friend on:


guest
98 Comments
Newest
Oldest Most Voted
Inline Feedbacks
View all comments
Mike
Mike
27 days ago

I just got told my 10 gigs if data is gone and I have to buy another 55 dollar plan if I want more data I told them card said ultimate unlimited anyone one any lawyers plan to sue the pieces of shit let me know I called talk to customer sevive she transferred me to the tech department they didn’t say a word picked up the ph9ne and hung pieces of shit need put out of business if they keep screwing people over

Michael Prince
Michael Prince
7 months ago

Straight talk fkd up my girlfriends phone killed the mobile data wifi hotspot had to buy new phone saying “violation” then bought new service plans got Full bars and network is still slow as crap. 3 days after putting the service plans on the phone. If anyone is starting a class action suit against straight talk, let me know. We’ll join. Have had straight talk for almost 10 years now and now it’s crap.

Vance
Vance
8 months ago

I have been with a company called Page plus since they came out. As of now, i am trying to find a way to get truly unlimited internet to a very rural area. I run a Wilson cell phone booster just to use a mobile device and I also have a Netgear Nighthawk M1, unlocked of course, to have the ability to switch out SIM cards as necessary to keep my home network operational. Ive tried verizon, at&t, and t mobile. I get the best signal on verizon towers. At best, 4 bars of lte(12mbps max). Not MEGABYTES!…MEGABITS. There is a difference. Megabits is a measurements of speed, megabytes is a measurement of file size. Anyhow, this month alone i have spent $200 US on “unlimited” plans….t-mobile dropped my service (allowed no 4g LTE access), 20gb shy of the quoted 50gb deprioritization mark. So i went to at&t. (I still have the t-mobile account by the way, just waiting on a reaponse from them. Its been 4 days.) I just ran past AT&Ts 22 gb mark and im still streaming. I did however move all 4k options down to Hd speeds and its still going!! But, my page plus acct is still running max speeds on 4g LTE. My data usage for this month are at 176 gb so far…i use the phone in between my other “UNLIMITED” plans’ “throttles” via hotspot because they become unusuable. My normal data usage on this page plus account are between 200gb and 202 gb. I lose all usuable data service at 202 gb. Page plus does not offer a 4g hotspot. They only offer the hotspot with 3g speeds. Somehow, ive aquired a 4g LTE hotspot. More unlimited than ANY OTHER MOBILE ISP i have seen. They never send me overage messages…they do however send me surveys from time to time which i rate maximum stars across the board! I could probably just buy a wireless ethernet bridge device and run my home/ office network off this EPIC plan. I probably should to be honest. I just dont see why i should have to pay $8,000 to have a distinctly “home” ISP run a line out to my house when i can achieve a decent wireless connection. Whats the deal with that? This is the question EVERYONE should be asking…just my 2 cents. Maybe SpaceX can get it done for me….unlimited wireless plans are total junk. I will gladly pay any wireless isp $150 a month for a truly unlimited, unthrottled, HOME internet plan. Wouldnt even think about it twice. Spectrum does it for ground lines i know! ….this is the question….Why dont ISPs have any decent wireless home network plans for us folks that DONT live within the city limits?

Bob
Bob
5 months ago
Reply to  Vance

Does it work putting your page plus sim in the Nighthawk M1?

Jorge
Jorge
10 months ago

I used to watch my tv and off my phone’s hot spot for over a year, recently it just doesn’t allow me to keep watching tv, it just blocks the hot spot and I’m not even 20GB between my phone and tv..Is someone going to law suit this straight talk company for false advertisment??..since there seems to be a lot of fuss about the subject..pls let me know I want in on it!!!!..

Noodles Mom
Noodles Mom
10 months ago

Dude it’s so crazy I guess my Brudder just got cut off as well…. I’ve had this service over 10 years & I’ve hooked up my laptops, tablets (well… when I have to use a phone from straight talk that even a HAS hotspot- lots DON’T) steamed via chromecast & all that, extensively! What my experience has been though, I HARDLY EVER have used their phones. I’ve switched between Walmart family plan phones (which I had for a little bit, was ok) just being able to throw the SIM card into pretty much any phone with same SIM card size, & it worked. My newest phone the unlocked S10+ (from Samsung website) was having spotty service & internet so it got to a point where I couldn’t handle it anymore so I called them (which I loathe to do because I can never understand them & am already frustrated) & it was so weird, I could understand them, clearly! I asked where they were & they said Guatemala as I recall. Did they move? Anyway, I told them my issue & he said I’d need to buy a BYOP kit, which is the cost of a month of service! I’m on auto pay so I had already been billed, it’d be like having paid the bill on top of another service plan, for NOTHING! I said nope, then he said, or I can buy one over the phone, FOR .99!!!! Seriously!? ALWAYS call before you buy the BYOP kit from the store!!!! (If you’re an existing customer) with tax & everything it was like $1.07 vs $55!! I get a lot of bang for my buck, can’t complain. :0) we’ll see how long it lasts!

Holly Johnson
Holly Johnson
11 months ago

I use my phone to tether and at times have 3 to 4 devices using my data and have never had issues. On average I use 80-120GB of data and have never been slowed down. I live in a rather large city of over 100,000 people and it’s right outside of a military base

adrian
adrian
1 year ago

Just buy another straight talk phone from wall mart for 40.00 and 55 data plan with a new number. i had had the service for 1.5 years reached over 200GB a month before they shut me off

Ralph
Ralph
1 year ago

I’ve used less than 22gb and now my mobile hotspot and USB tethering won’t work but I still have internet access on my phone.

Dave
Dave
1 year ago
Reply to  Ralph

Same exact thing happened to me today. Had no idea hot spot wasn’t allowed, hoping my other devices will have internet access again whilst connected to the hotspot when i pay for another month here in another week.

Names are not Important on a message bored
Names are not Important on a message bored
1 year ago
Reply to  Ralph

Youre not allowed yo use hotspot… no joke. Even though our devices come with Hotspot abilities and everyother service allows us to turn hotspot on StraightTalk does not… its in the small fine print no where in sight.
This is another thing that should get then sued again. I hooe if they get sued again they can never recover and are eliminated for good

Holly Johnson
Holly Johnson
11 months ago

I have that plan and I’ve never had any issues with tethering not working or my data slowing down. On average I use 80-100GB every month and everything still works

Katie mashburn
Katie mashburn
1 year ago

Yep, me too, went over 60Gb as I’ve gotten disabled and using my device as TV. I’m out in the country, not paying the cost of satellite or cable out here. But was getting fair reception on my phone and was keeping sane/occupied with movies and using programs to help stay asleep. They teied to tell me I was sharing data. Can’t do that on this phone- doesn’t allow hot spot. Nobody close enough around to receive it.

I’ve been a customer 2 1/2yrs and always assumed ULTIMATE UNLIMITED means all you can use, all you want. The little sentence on the back of investigating you usage over 60Gb for violation…. who the hell would know what that means? And I’ve never noticed that line at all. And it doesn’t exactly say that 60Gb is the limit or they will choke you down at that point. There’s no warning and no one is going to find it in the ToS unless they have a magnifying glass and a fine tooth comb. And considerable time.

False advertising! Because I don’t think that one sentence on the back of the reload card covers their ass. If I could get away with it, I’d mark every reload card in Sprawlmart about it.

Names are not Important on a message board
Names are not Important on a message board
1 year ago
Reply to  Katie mashburn

Yea i used to use my device as TV too… did you know if you read the fine print thats technically not allowed because its continuous streaming.
With that notion we shouldnt have internet at all! Because just being connected to the damn thing is a stream!
My 1st month with this shtfilled company i was shut off in like 3 days cuz i was downloading and testing games.. had to call up the middle east to get my sht back on, and they had the nerve to say i Fd up.. hello its not my fault straighttalk cant comply and disclose the LIMIT properly as court ordered.
and guy on the phone didnt want to fix the problem either nor reimburse me for the next 27 days… i pay 60$ for something i expect to get something not 27 days of nothing! StraightTalk and Tracfone should be disbanded and no more… theyre shady business ethics and practices are unethical and for that they need to cease all activity. due to the fact that they have yet to comply with the court order shoukd land them back in court and most definitely will soon.

Michael D Bonhotel
Michael D Bonhotel
1 year ago

I use maybe 20gb, still slows down afyer10gb