Straight Talk Wireless Website As Of 3-3-2018 Does Not Show A Clear Data Limit On Unlimited Data Plan
Straight Talk Wireless Website As Of 3/3/2018 Does Not Show A Clear Data Limit On Its Unlimited Data Plan

By


Do something awesome, share this post with a friend on:



Some folks never learn.

More than three years after settling a $40 million lawsuit over the improper use of the phrase "unlimited data," Straight Talk Wireless is at it again.

Straight Talk Wireless says its $55 "ultimate unlimited plan" comes with unlimited talk, text and data. However, a couple of Reddit users found out the hard way that the plan does not in fact come with unlimited data.  They found this out when Straight Talk decided to completely block the users from accessing their data network. When the subscribers inquired why, customer support directed them to their website's terms and conditions which now state:

"We further reserve the right to limit, deny, or terminate Service to anyone we believe is using their Service in an unauthorized manner or whose usage, in our sole discretion, adversely impacts a Carrier’s network or customer service levels. We will presume you are engaging in an unauthorized use in violation of these Terms and Conditions, if in our sole discretion, you are using more than 60 GB of data in a 30-day period....."

I say "now state," because previously these terms were not listed on the Straight Talk Wireless website.  In fact, the only sort of data limit I ever noticed on their website was something shown in part of a promotion that they ran several months ago. At that time, they advertised a data prioritization policy which said that if a subscriber goes over more than 32GB of data consumed in a month, they may see their data speeds reduced.  This is a practice employed by virtually all unlimited data providers.

Straight Talk's new policy seems to deviate from the industry norm. Will that get them in trouble again?

It just may.

TracFone's FTC Settlement Requirements

While I'm no lawyer, when TracFone (the brand behind Straight Talk) settled the lawsuit with the FTC, it did so under the following conditions:

TracFone must clearly and conspicuously disclose any limits on the speed or quantity of its data service. According to the settlement "clearly and conspicuously" means the following:

  • In print communications, the disclosure must be presented in a manner that stands out from the accompanying text so that it is sufficiently prominent, because of its type size, contrast, location, or other characteristics, for an ordinary consumer to notice, read, and comprehend it.

Do you think hiding the limit in small print satisfies this requirement? I certainly don't!

Furthermore:

  • “Close Proximity” means on the same print page, webpage, online service page, or other electronic page, and proximate to the triggering representation, and not accessed or displayed through hyperlinks, pop-ups, interstitials, or other means.

Is the limit being shown in close proximity to the plan? Certainly not!

They are many other requirements that TracFone and its brands are required to follow in order to remain in compliance with their settlement with the FTC. While I'm not going to list all of them, if you are interested you can view a copy of the settlement here.

So what do you think of this latest gaffe by Straight Talk Wireless.  Will there be a price to pay, or is this just going to slide on by?




Sources Prepaid Phone News 
Category  Featured Stories, Straight Talk
Tagged 

Leave A Comment

Do something awesome for BestMVNO, and share with a friend on:



27
Leave a Reply

avatar
20 Comment threads
7 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
24 Comment authors
AmythystRoberta AshMattHeatherJr Recent comment authors
  Subscribe  
newest oldest most voted
Notify of
Amythyst
Guest
Amythyst

I’ve been with the TracFone umbrella subsidiary companies Net10 and Straight Talk for over seven years and I find this very troubling that they aren’t as transparent and honest with their customers. Now I’m scared because me and my mother who is aging has invested into this company and its the most easiest company for a woman I have to take care of on a fixed income to deal with as in to turn off phone’s off and buy a plan and all that kind of stuff going to another company that’s more invasive and needing our information and running… Read more »

Roberta Ash
Guest
Roberta Ash

My granddaughter purchased a $60.00 UNLIMITED Plan on 12/23/18……today is 12/30/18 and she is being told she is out of data. WTH how is that even possible. Straight Talk is nothing but a rip off. I myself am with Verizon, I have UNLIMITED….use my hot spot 4 to 5 hours a day and have NEVER had a problem.

Matt
Guest
Matt

I’ve been with straight talk for almost 3 years besids the data cap they don’t give a s**t about thier. Cutomers. I recently got laid off from work and had 8250 points saved from doing refferals 2500 a person my plan expired 7 days before my points that for some reason take 60 days to appear on your balance vs the 30 days for playing games and posting their lies to social media.. I knew I was going to g to be getting calls fron prospecting employers but had no phone I called begged pleaded for use of my points… Read more »

Heather
Guest
Heather

I’ve read through the comments and I’m being throttled at 25gb and about 9 days from service end date.
Someone please tell me WHAT I can actually do about this.
Customer service is a joke.

Jr
Guest
Jr

I would like to ask you to *very quickly file a lawsuit for the ripoff and another for aggregated abuse of FTC rules. I guarantee you will win both without ever seeing a hearing room however, for the rest of us that’s tired of everything cellular phone companies in part and absolutely every last one of them are doing ppl wrong. If we’d all stop buing absolutely 3 -4 new phone a year from them, they would go broke and be forced to TRADE FAIR. I will tell you this, Straight talk is the most shady posted Sevier of today’s… Read more »

Josh
Guest
Josh

Used 59.45gb and now experiencing data throttling but only in regards to downloads

David B.
Guest
David B.

I have gone over 60 GB several times with no problems.but I have a friend that never even made it to 30 and he was cut off But he had been using his phone as a hot spot and straight talk could see he was using more data at a time than his phone alone could download and according to their user policy ( No Tethering or Hot spots) and they cut him off.now I don’t think that is right but how can you argue with it when you agree to it as a customer.

Richie
Guest
Richie

Yup I’m severally p!ssed off right I have 13 days left and they shut me off last night which puts me in a pickle because my job depends on me having a phone that has internet on it and now my phone does not and I cannot be tracked by my boss wichnis now a problem God damnit

Dawn
Guest
Dawn

How do we file another class action lawsuit against straight talk for their deception/fraud? Unlimited service is not unlimited. Service is suspended and no refund is given if you exceed a limit on the “unlimited plan” even if you have repeatedly prepaid for an unlimited plan. I spent nearly 3 hours trying to resolve the matter with numerous straight talk employees non of which could explain how an unlimited limited plan could have a limit (especially one that is hidden and not explained until after the company has taken your money) I had been a long time customer until they… Read more »

Richie
Guest
Richie

I’m going through the same thing right now I have 13 days left on my plan and it just got shut off last night I’m not to happy I called and now I’m waiting for a call back which I’ll probably never get ,,,,,, Richie

Kparker
Guest
Kparker

They shut me completely off a week before mine was supposed to end bs… But I see y’all talking about 60 gigs well lmao jokes on them in the past 2 months using my phone I personally bought as a hotspot to watch Netflix I’ve used right at 450gigs. P’d me off that they turned my data off but what’s even more Hilarious is me using 450 gigs in 2 months… I reckon for y’all that they have been screwing over for years it’s a … In their lying faces kinda thing 😂😂😂😂😂. I’m happy to say that’s what they… Read more »

Laquedia L Kelly
Guest
Laquedia L Kelly

I completely agree, it says I used 27.5 g and now it’s slow as !#$*. Unlimited my a**, and I have their 60 dollar plan…