Straight Talk Wireless Website As Of 3-3-2018 Does Not Show A Clear Data Limit On Unlimited Data Plan
Straight Talk Wireless Website As Of 3/3/2018 Does Not Show A Clear Data Limit On Its Unlimited Data Plan

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Some folks never learn.

More than three years after settling a $40 million lawsuit over the improper use of the phrase "unlimited data," Straight Talk Wireless is at it again.

Straight Talk Wireless says its $55 "ultimate unlimited plan" comes with unlimited talk, text and data. However, a couple of Reddit users found out the hard way that the plan does not in fact come with unlimited data.  They found this out when Straight Talk decided to completely block the users from accessing their data network. When the subscribers inquired why, customer support directed them to their website's terms and conditions which now state:

"We further reserve the right to limit, deny, or terminate Service to anyone we believe is using their Service in an unauthorized manner or whose usage, in our sole discretion, adversely impacts a Carrier’s network or customer service levels. We will presume you are engaging in an unauthorized use in violation of these Terms and Conditions, if in our sole discretion, you are using more than 60 GB of data in a 30-day period....."

I say "now state," because previously these terms were not listed on the Straight Talk Wireless website.  In fact, the only sort of data limit I ever noticed on their website was something shown in part of a promotion that they ran several months ago. At that time, they advertised a data prioritization policy which said that if a subscriber goes over more than 32GB of data consumed in a month, they may see their data speeds reduced.  This is a practice employed by virtually all unlimited data providers.

Straight Talk's new policy seems to deviate from the industry norm. Will that get them in trouble again?

It just may.

TracFone's FTC Settlement Requirements

While I'm no lawyer, when TracFone (the brand behind Straight Talk) settled the lawsuit with the FTC, it did so under the following conditions:

TracFone must clearly and conspicuously disclose any limits on the speed or quantity of its data service. According to the settlement "clearly and conspicuously" means the following:

  • In print communications, the disclosure must be presented in a manner that stands out from the accompanying text so that it is sufficiently prominent, because of its type size, contrast, location, or other characteristics, for an ordinary consumer to notice, read, and comprehend it.

Do you think hiding the limit in small print satisfies this requirement? I certainly don't!

Furthermore:

  • “Close Proximity” means on the same print page, webpage, online service page, or other electronic page, and proximate to the triggering representation, and not accessed or displayed through hyperlinks, pop-ups, interstitials, or other means.

Is the limit being shown in close proximity to the plan? Certainly not!

They are many other requirements that TracFone and its brands are required to follow in order to remain in compliance with their settlement with the FTC. While I'm not going to list all of them, if you are interested you can view a copy of the settlement here.

So what do you think of this latest gaffe by Straight Talk Wireless.  Will there be a price to pay, or is this just going to slide on by?





Category  Featured Stories, Straight Talk
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Clark
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Clark

I bought my unlimited plan 11 days ago. Ive used 41 gb of data since watching videos and Netflix since I don’t have a tv. My service got throttled today. Straight talk told me I violated their terms of service by continuously streaming video. If that’s that case then why does the plan say unlimited.

Ripped off customer
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Ripped off customer

It’s time to slap those foriegn crooks with another lawsuit. They are making the rules up as they go along. Making them to where it benefits them so they can take your money and give crappy service. LAWSUIT LAWSUIT LAWSUIT LAWSUIT!!!!!!!

Ryan
Guest
Ryan

I just got my data shut on the unlimited plan because I reached some kind of limit they said.when I asked the supervisor which term or condition I violated he said I congested the tower??? If I pay for unlimited and they cut my data off no hotspot…how is it my fault congestion of airways???

Trishia A Walker
Guest
Trishia A Walker

They shut my data off today and I just paid my bill last week. I pay the 55 a month. Its ridiculas!! I can’t afford internet or cable so I use my hot spot to watch tv. I figured thats what I pay for I should be able to use it.

neal
Guest
neal

Apparently is against they terms to use hopspot on phones at all but yet the sell a hot spot if I had money I’d sue them myself because I can’t get cable because no lines and everyone else wants hundreds of dollars for internet I need

Sidney
Guest
Sidney

Another ST customer here, who has also been permanently throttled/slowed, as in Im happy when Speed Test hits 1 mbs. I average .5 mbs, even at 3am in the morning. 🙄 First 4 months were great, never dropping below 1 mbs, but in non-peak getting as high as 30 mbs consistently. Then anoint 4 months ago, it all went to hell. Same deal as the rest of you. I had one lousy day left so I paid for a free gigs to get through. When i got my service back, it was slow but i kept writing it off to… Read more »

Howard Simpson
Guest
Howard Simpson

They are at it again once they told me it was cause hotspot was not supported on the network and now i am having problems watching videos and currently just paid my bill on the 1st how to stop this I would love to know

William Bordzuk
Guest
William Bordzuk

I have currently experienced the same exact thing. I have a Samsung Tablet and because I pay upfront for my $55 a month Unlimited Data plan, I figured I could save the headaches of using a small 5″ screen to do my internet browsing and streaming by using my Tablet thru my phones built in Hotspot. Now, suddenly after years of doing the same thing for a few years, Im breaking rules??? How? Its my phone. My Tablet. Nobody else uses it. I paid for all of it. And the service plan. My data gets cut with 8 days remaining… Read more »

A. Burgess
Guest
A. Burgess

I got the same message from freaking straight talk!🤬 Dont BRAG about UNLIMITED DATA and then send me a message I’m breaking there terms and conditions!

Shalom
Guest
Shalom

I’ve read lots of these comments and this is what I see, most of you are trying to use a hotspot. You can’t use the hotspot option on your Phone, it a violation of there terms and conditions. They find out because “Hotspot” sends different data packets to the Carrier then regular network data packets. Just look up the difference in how it works. Never ever use the built in hotspot feature on Straight talks network. If you want to use there data plans on other tablets or devices you must use an app, root your phone, or use a… Read more »

Raymond Colgrove
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Raymond Colgrove

Use an VPN to mask your network activity

Kelly
Guest
Kelly

If you use the phones hot spot they will shut your phone down why they say they want you to buy there hot spot. I just bought a card on 5/21/19 10 days later they shut me off for watching Netflix on my hot spot only used 1.3 gb this is theft take your money and kill your data they are a rip off…..

rich
Guest
rich

the word unlimited does not =60gb of data yall straight talk people are clearly lying either stop being currupt or watch your costumers leave and go with another phone service we are fed up with you!!!