Total Wireless Review, My Personal Experience

Total Wireless Logo

By Last Updated: Jan 25, 2018


Do something awesome, share this post with a friend on:

Overview

Total Wireless is a Mobile Virtual Network Operator, or MVNO that operates on the Verizon network.  MVNO's are typically small companies that don't have their own wireless network, but rather buy minutes, texts and data at wholesale prices from major networks that they then turn and resell to you the consumer.

(Disclosure:  I was not paid or asked to do this review, however, when applicable, affiliate links are used within the post).

Total Wireless has been in service for nearly 2 years and it is actually a TracFone owned brand.

Plans

Single Line And Family Plans

All plans include unlimited talk and text.  Mobile hotspot is not allowed.

Plan Name And Features
Price
Total Wireless Logo

Total Wireless T&T

Plan Features

Supports BYOD

  $25
Total Wireless Logo

Total Wireless 2.5GB

Plan Features
  • Price is average price over 2 months.
  • To get this plan, subscribers must first purchase Total Wireless’s $25 unlimited talk and text plan, and then purchase a $10 – 5 GB data add on card.
  • Autopay billing must also be enabled for the $25 plan.
  • Any unused data in your account carries over from month to month without expiration.
  $28.75
Total Wireless Logo

Total Wireless 5GB

Plan Features
  • Price is with autopay billing enabled. $35 without.
  • BYOD is supported.
  • Additional data can be purchased with unlimited carryover priced at $10 for 5 GB
  $33.25
Total Wireless Logo

Total Wireless 2 Lines Family Plan

Plan Features
  • Price is with autopay billing enabled.  Without autopay billing enabled the price is $60.
  • Bonus: If you are running low on data, you can add 5 GB of bonus data with lifetime carryover for just $10.
  $57
Total Wireless Logo

Total Wireless Up To 3 Lines Family

Plan Features
  • Price is with autopay billing enabled.  Without autopay billing enabled the price is $85. Up to 3 devices allowed with this plan.
  • Bonus:  If you are running low on data, you can add 5 GB of bonus data with lifetime carryover for just $10.
  $80.75
Total Wireless Logo

Total Wireless Family Plan For Up To 4 Lines

Plan Features
  • Price is with autopay billing enabled.  Without autopay billing enabled the price is $100. Up to 4 devices allowed with this plan.
  • Bonus:  If you are running low on data, you can add 5 GB of bonus data with lifetime carryover for just $10.
  $95

Add On Features

A data add on card is available to add to any plan at any time priced at just $10 for 5 GB of data.  The nice thing about the data add on card is that any unused data leftover on the card will carryover month to month for as long as you keep your service active.

See also:  H2O Wireless Review, My Personal Experience

International calling is only available via the purchase of a $10 add on card.  Total Wireless charges different rates depending on where you call.  Rates start at 2.5¢ per minute for calls to Mexico.  International texting is not supported at this time.

My Experience With And Review Of Total Wireless

Total Wireless Plan Purchase
Purchasing A Cell Phone Plan With Total Wireless

I recently purchased an unlocked Motorola G 4 Plus that I activated on Total Wireless for a period of 30 days. I purchased a SIM card kit from Walmart (also available from Amazon and Total Wireless), and bought the $35 plan that includes 5 GB of data with unlimited talk and text directly from the Total Wireless website.

Total Wireless gives an autopay discount of $2.80, and I enabled it at signup and to my surprise I was able to purchase the first month of service with the discount. Unfortunately, taxes and fees were not included with the price.  In my area taxes and fees amounted to $3.48 making the actual price I paid for service $36.68. At the time of this review, this Total Wireless plan was the cheapest Verizon MVNO to offer unlimited talk and text with at least 5 GB of data.

Total Wireless Dashboard
A peak at the Total Wireless dashboard used to manage your account

Data Speeds And Consumption

Total Wireless Speed Test Results
Total Wireless Speed Test Results

Verizon MVNO's are known to have their speeds limited to roughly 5 Mbps download and 2 Mbps upload. This is essentially what I experienced while testing Total Wireless.  (Updated 8/28/17 TracFone owned Verizon MVNO's no longer have LTE speed restrictions.   With Total Wireless, in many areas you may now get download and upload speeds that are 10x higher than what was initially tested in this review.)

During my testing period, I ran 20 different internet speed tests at different times of the day and different days of the week. Speeds were pretty consistent regardless of the time of day or day of the week that they were run.  I averaged download speeds of 5.17 Mbps, 2.03 Mbps upload and a ping time of 92.9 ms.

With real world use, I did not perceive any difference in website page load times compared to my main wireless plan on the T-Mobile network, where I use a LeEco Le Pro 3 as my main device.  I found that I was able to stream YouTube videos at 1080p without any stuttering or issues.  Using Netflix I also experienced no issues with the Netflix app set to stream on high, which the app says consumes about 1 GB of data per hour.

I watched about 20-30 minutes of streaming video on each platform with no issues or complaints.

I also listened to several hours of streaming audio via Amazon Prime Music, as well as Tune In radio. I was able to stream audio with no issue using either app and was perfectly satisfied with the service.

Data consumption during the review was 3 GB.

Voice Calls and Text Messaging

Admittedly, I am not big on speaking on the phone so my talk time was rather limited.  I logged about 60 minutes of phone calls spread out over a combination of 10 incoming and outgoing calls.  I had 0 dropped calls and had a signal everywhere I went, which was a nice change compared to my T-Mobile daily driver where for about 40 minutes a day I'm in a building with no signal. My location still does not have T-Mobile band 12 support, but I digress.

See also:  FreedomPop Global SIM Review, Tried And Tested In The USA And Europe

Phone calls were clear but I did hear a small amount of background static.  The small amount of static was confirmed to be caused by the phone itself, because I heard the same sound while placing a call over Wi-Fi using Google Hangouts.

During the test period I sent and received roughly 800 text messages and dozens of MMS picture messages. All text messages were sent and received successfully, however, a few MMS picture messages sent to a Cricket Wireless number got lost in space and never delivered.  I believe this issue to be due to how Cricket/AT&T and Verizon handle MMS messages but not the fault of Total Wireless. I believe this because the same issue occurred on occasion when MMS picture messages were sent to the Cricket number from a phone on a Verizon post paid plan. The culprit here is likely due to the picture messages being sent are slightly larger in size than what AT&T/Cricket can accept.

Tethering

Total Wireless Tethering
Total Wireless Does Not Officially Support Tethering

I was able to successfully tether my phone to my PC and watch YouTube and Netflix as well as browse the internet. The test I conducted lasted about 20 minutes. I did not have any issues or notice things loading slower compared to my main cable network which gets download speeds of roughly 20 Mbps.

Tethering is not officially supported by Total Wireless, so if you are going to try it yourself, you are using at your own risk. Total Wireless may choose to send you a warning not to Tether or to disable your account if they find your are abusing their network.

Customer Support

Some say customer support is the bane of any TracFone owned brands existence.  A search on the internet and you'll likely find quite a few loud voices complaining about customer support issues.

During my time with the provider I did not have any need to contact customer support for any issues.  I did however contact them several times both through their online chat service and over the phone to test wait times one may have if they do in fact need to contact customer support.

Chat Wait Times

I initiated a chat with Total Wireless on 6 different days using different time points.  The average time it took to get my chat answered was just 2 minutes, and this includes initiating a chat just 2 days after the Christmas holiday when one may expect customer support to be more heavily taxed during the holiday season with people activating their brand new devices.  On one of the post Christmas chats, the chat service told me that they were "experiencing a high volume of chat at this time and to please try again later."  I elected to wait, and reached a customer support representative just 6 minutes later.

Phone Call Wait Times

I placed 5 different calls to customer support and the longest wait time that I experienced was 6 minutes and 45 seconds.  Two of my other calls were answered by a customer support representative instantly, while another call took 2 minutes.  When my calls weren't being answered instantly I was given the option to either wait or have Total Wireless call me back within 3-5 minutes.  Since I did not have any issues to discuss with customer support, I disconnected the call once answered.  To my surprise, I found that when I hung up the phone, a real person from customer service called me back instantly and left me a voicemail notifying me that my call was disconnected and that I could call back to discuss my issues.  The fact that I got called back right away after a disconnection is appreciated and likely will be appreciated by anyone who has ever had a phone call dropped during a support issue only to find that they have to call support back and start all over as if the call never happened in the first place.

See also:  Ultra Mobile Review, My Multi-Month Trial

Porting In/Out

Porting in was not tested as this was a new line of service with a new number.

Porting out required me to call Total Wireless to ask them to release my number.  The call to the company was answered instantly by a real person, however, since it was a port out, I was transferred to another department which took 30 minutes to be answered at 8 PM in the evening on a week night.  I had to call Total Wireless to ask them to release my number because I gave the wrong account number to my new provider.

If you end up needing to port out from Total Wireless or are porting out from any other carrier, I suggest you initiate your port out several days before your plan expires to avoid losing your number.  Porting out to another carrier from Total Wireless requires you to give that carrier your phones IMEI number, which is what is used as your Total Wireless account number.  Your account pin number for porting out by default is 0000 unless you set it to something different.

Ratings

(Updated 8/29/17 - the rating was updated to reflect the changes in download and upload speeds provided by the network)

8.5 / 10 Overall Rating
Pros
Cheap data
Good bang for your buck
Good network coverage
Cons
Although a good experience for me, customer support does not have a good reputation
Account Dashboard Ease Of Use7
Download Speeds10
Upload Speeds10
Customer Support Help6.5
Customer Support Response Speed7
Network Coverage9
Price/Value10

Recommendation

My experience with Total Wireless was a good one, and based on that I would have no problem recommending the service or using the service for myself, although since I use a lot of data, the T-Mobile plan is still a better choice for me.

A majority of those who do choose to signup for service with Total Wireless should find the network and service suitable for their needs, unless of course they are one of the unlucky ones who have a need to contact customer support with a serious issue.

 

See also:   |  Total Wireless news and deals

|  Configure your phone to work on the Total Wireless network with the correct Total Wireless APN settings.

Popular Phones

Samsung Galaxy Note 8

Samsung Galaxy Note 8 Total Wireless
Get At Total Wireless

Samsung Galaxy S8

Samsung Galaxy S8 Total Wireless
Get At Total Wireless

Do something awesome, share this post with a friend on:



Leave a Reply

90 Comments on "Total Wireless Review, My Personal Experience"

avatar
  Subscribe  
newest oldest most voted
Notify of
SmarterThanAWaffle
Guest

Total Wireless has the worst customer service and service coverage of any phone company I’ve ever used. The website and mobile sites are worthless. the 800 customer service doesn’t answer most of the time. when they do, they don’t have any power or ability to help. the website sends you to 800 service. the 800 service sends you to the website. It’s a customer nightmare.

Frances
Guest
No firmware update from Total Wireless I’ve never heard of anything like this!!!!. Total Wireless does not support upgrades for all their phones. You can buy a phone and a new Android Version comes out YOU WON’T GET THE UPDATE. Your apps won’t work and within 18 months you’ll have to toss the phone and get a new one just so your apps will run. I purchased a brand new Galaxy S6 from Total Wireless 18 months ago. Andriod 7.0 is out and my phone is still stuck on 5.0.2. Samsung assures me the phone is capable of running 7.0… Read more »
Pat
Guest
I purchased a Total Wireless phone & 30 days service contract on Jan 21,2017. I was told that my current phone number would be transferred in 1-2 business days. It is now Jan 29, and it has not happened despite numerous promises of dates and times as to when it would happen. it was promised for Jan 24. It didn’t happen. I called… 1200 Jan 25…no go I was “guaranteed” by a supervisor that it would be activated in 14 hours. Still didn’t happen. They called me at 830 on Friday night and put me on hold for “3 minutes”,… Read more »
andy
Guest

Total wireless is very BAD!!! i got from Target. was told after one month will be able to unlock and be free switch to other wireless providers. Its NOT! We called Total Wireless request to unlock my phone many times. They refused to. then we call back nobody answer my calls or just hang up my phone. Total Wireless is doing business by chatting and fraud! I guest it’s a very small company with very unethical cultures.

Joe Paonessa
Guest

Who told you after one month you could unlock? Someone at a Target?

LAURA
Guest

THIS SERVICE AND PHONES SUCK!!!!!!! I HAVE HAD IT 4 MONTHS EVERY MONTH I GET THIS : INVALID SIMS CARD” AND THEY SAY ALL WE CAN DO IS SEND A NEW SIMS CARD IN THE MAIL IT WILL TAKE 5-7 DAYS TO GET …..NOW THE SAME THING AGAIN AND THEY REFUSE TO REFUND ANY KIND OF MONEY AT ALL !!!!!! THIS SERVICE AND PEOPLE SUCK, STICK WITH STRAIGHT TALK OR ATT, WORKS SOOOOO MUCH BETTER…..

pictsidhe
Guest
Separate rant! I’m on my 4th total wireless phone in 2 years. The first (free) one eventually died after being sickly from birth. Numerous attempts to get it fixed were rebuffed by TW until it died completely. They then wanted it back for a post mortem before replacing it. 5 business days to send me a return label (no, you can’t skip that at your own cost), 5 business days for it to get back to them, 5 business days for the new one to reach me. Adding it up, three weeks to replace a free phone. It actually only… Read more »
pictsidhe
Guest
Three hours on the phone to Total Wireless support today. I don’t recommend it. It’s painful when nothing goes very wrong, like refilling an account. I’ve had that take an hour. After three troubleshooting attempts, they agree that my hotspot is no longer a sickly child, but a dead one. I can confirm that the tales of being passed from person to person to go be taken through the same script ad nauseum are quite true. They are unable to replace the hotspot. They have told me that I can’t buy a hotspot or modem etc from a third party… Read more »
Kathy
Guest
OMG, people. Warning!! This is the absolute worst customer service I have EVER had to deal with. Most of them are bad and they talk like they have a mouth full of cotton — however, these people at Total Wireless WIN THE PRIZE. I have been on the phone with them for 2 hours and five reps trying to set up my online account with no luck. UNBELIEVABLE. We have to think about how we as consumers are being treated in this country. We really have to rethink how things are being done. I don’t care where they ship their… Read more »
Jaeson
Guest

I need to stress this, Customer Service S**k A**. I had to f***ing talk for 5 hours to just get a number transferred from another carrier. They keep on transferring and transferring over to another department because they don’t want to handle this type of stuff.

tarik
Guest

Good network for the price but CUSTOMER SERVICE SUCKS. It took me 3 days and 99 times calling them to finally activate the phone. And when I bought a new phone they were not able to transfer my number. Both cases I had unlocked iphones and both were total wireless compatible. Customer care keeps telling me to call back in an hour. I am ready to switch at the end of this month.