Total Wireless Review, My Personal Experience

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By Last Updated: Mar 15, 2020


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Overview

Total Wireless is a Mobile Virtual Network Operator, or MVNO that operates on the Verizon network.  MVNO's are typically small companies that don't have their own wireless network, but rather buy minutes, texts and data at wholesale prices from major networks that they then turn and resell to you the consumer.

(Disclosure:  I was not paid or asked to do this review, however, when applicable, affiliate links are used within the post).

Total Wireless has been in service for nearly 2 years and it is actually a TracFone owned brand.

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Plans

Single Line And Family Plans

All plans include unlimited talk and text.  Mobile hotspot is not allowed.

Limited time offer, new customers get 1.5 times more data than what's shown below!

Plan Name And Features
Price
Total Wireless Logo

Total Wireless 1GB

Plan Features
  • Supports BYOD
  • Price with auto-pay billing.  Price is $25 without.
  $23.7
Total Wireless Logo

Total Wireless 3.5GB

Plan Features
  • Price is average price over 2 months.
  • To get this plan, subscribers must first purchase Total Wireless’s $25 unlimited talk and text plan, and then purchase a $10 – 5 GB data add on card.
  • Autopay billing must also be enabled for the $25 plan.
  • Any unused data in your account carries over from month to month without expiration.
  $28.75
Total Wireless Logo

Total Wireless 90 Day Plan

Plan Features
  • Plan is for 90 days of service and requires upfront payment of $90
  • BYOD is supported.
  • Additional data can be purchased with unlimited carryover priced at $10 for 5 GB.
  • Data will renew with a new 5GB allotment every 30 days
  $30.00
Total Wireless Logo

Total Wireless 5GB

Plan Features
  • Price is with autopay billing enabled. $35 without.
  • BYOD is supported.
  • Additional data can be purchased with unlimited carryover priced at $10 for 5 GB
  • Purchase at Walmart and get an extra 1GB of data at 4G LTE data speeds to use each month for life.  Walmart shoppers get 6GB of data instead of 5GB
  • Includes Mobile hotspot
  $33.20
Total Wireless Logo

Total Wireless 25GB

Plan Features
  • Price is with autopay billing enabled. Price is $50 without.
  • BYOD is supported.
  • Additional data can be purchased with unlimited carryover priced at $10 for 5 GB
  • Includes 10GB of mobile hotspot
  $47.5
Total Wireless Logo

Total Wireless 2 Lines Family Plan

Plan Features
  • Price is with autopay billing enabled.  Without autopay billing enabled the price is $60.
  • Bonus: If you are running low on data, you can add 5 GB of bonus data with lifetime carryover for just $10.
  • Includes up to 10GB of mobile hotspot per line
  $57
Total Wireless Logo

Total Wireless Up To 3 Lines Family

Plan Features
  • Price is with autopay billing enabled.  Without autopay billing enabled the price is $85. Up to 3 devices allowed with this plan.
  • Bonus:  If you are running low on data, you can add 5 GB of bonus data with lifetime carryover for just $10.
  • Includes up to 10GB of mobile hotspot per line
  $80.70
Total Wireless Logo

Total Wireless Family Plan For Up To 4 Lines

Plan Features
  • Price is with autopay billing enabled.  Without autopay billing enabled the price is $100. Up to 4 devices allowed with this plan.
  • Bonus:  If you are running low on data, you can add 5 GB of bonus data with lifetime carryover for just $10.
  • Includes 10GB of mobile hotspot per line
  $95

Add On Features

A data add on card is available to add to any plan at any time priced at just $10 for 5 GB of data.  The nice thing about the data add on card is that any unused data leftover on the card will carryover month to month for as long as you keep your service active.

International calling is only available via the purchase of a $10 add on card.  Total Wireless charges different rates depending on where you call.  Rates start at 2.5¢ per minute for calls to Mexico.  International texting is not supported at this time.

My Experience With And Review Of Total Wireless

Total Wireless Plan Purchase
Purchasing A Cell Phone Plan With Total Wireless

I purchased an unlocked Motorola G 4 Plus that I activated on Total Wireless for a period of 30 days. I purchased a SIM card kit from Walmart (also available from Amazon and Total Wireless), and bought the $35 plan that includes 5 GB of data with unlimited talk and text directly from the Total Wireless website.

Total Wireless gives an autopay discount of $2.80, and I enabled it at signup and to my surprise I was able to purchase the first month of service with the discount. Unfortunately, taxes and fees were not included with the price.  In my area taxes and fees amounted to $3.48 making the actual price I paid for service $36.68. At the time of this review, this Total Wireless plan was the cheapest Verizon MVNO to offer unlimited talk and text with at least 5 GB of data.

Total Wireless Dashboard
A peak at the Total Wireless dashboard used to manage your account

Data Speeds And Consumption

Total Wireless Speed Test Results
Total Wireless Speed Test Results

Verizon MVNO's are known to have their speeds limited to roughly 5 Mbps download and 2 Mbps upload. This is essentially what I experienced while testing Total Wireless.  (Updated 8/28/17 TracFone owned Verizon MVNO's no longer have LTE speed restrictions.   With Total Wireless, in many areas you may now get download and upload speeds that are 10x higher than what was initially tested in this review.)

During my testing period, I ran 20 different internet speed tests at different times of the day and different days of the week. Speeds were pretty consistent regardless of the time of day or day of the week that they were run.  I averaged download speeds of 5.17 Mbps, 2.03 Mbps upload and a ping time of 92.9 ms.

With real world use, I did not perceive any difference in website page load times compared to my main wireless plan on the T-Mobile network, where I use a LeEco Le Pro 3 as my main device.  I found that I was able to stream YouTube videos at 1080p without any stuttering or issues.  Using Netflix I also experienced no issues with the Netflix app set to stream on high, which the app says consumes about 1 GB of data per hour.

I watched about 20-30 minutes of streaming video on each platform with no issues or complaints.

I also listened to several hours of streaming audio via Amazon Prime Music, as well as Tune In radio. I was able to stream audio with no issue using either app and was perfectly satisfied with the service.

Data consumption during the review was 3 GB.

Voice Calls and Text Messaging

Admittedly, I am not big on speaking on the phone so my talk time was rather limited.  I logged about 60 minutes of phone calls spread out over a combination of 10 incoming and outgoing calls.  I had 0 dropped calls and had a signal everywhere I went, which was a nice change compared to my T-Mobile daily driver where for about 40 minutes a day I'm in a building with no signal. My location still does not have T-Mobile band 12 support, but I digress.

Phone calls were clear but I did hear a small amount of background static.  The small amount of static was confirmed to be caused by the phone itself, because I heard the same sound while placing a call over Wi-Fi using Google Hangouts.

During the test period I sent and received roughly 800 text messages and dozens of MMS picture messages. All text messages were sent and received successfully, however, a few MMS picture messages sent to a Cricket Wireless number got lost in space and never delivered.  I believe this issue to be due to how Cricket/AT&T and Verizon handle MMS messages but not the fault of Total Wireless. I believe this because the same issue occurred on occasion when MMS picture messages were sent to the Cricket number from a phone on a Verizon post paid plan. The culprit here is likely due to the picture messages being sent are slightly larger in size than what AT&T/Cricket can accept.

Tethering

Total Wireless Tethering
Total Wireless Does Not Officially Support Tethering

I was able to successfully tether my phone to my PC and watch YouTube and Netflix as well as browse the internet. The test I conducted lasted about 20 minutes. I did not have any issues or notice things loading slower compared to my main cable network which gets download speeds of roughly 20 Mbps.

Tethering is not officially supported by Total Wireless, so if you are going to try it yourself, you are using at your own risk. Total Wireless may choose to send you a warning not to Tether or to disable your account if they find your are abusing their network.

Customer Support

Some say customer support is the bane of any TracFone owned brands existence.  A search on the internet and you'll likely find quite a few loud voices complaining about customer support issues.

During my time with the provider I did not have any need to contact customer support for any issues.  I did however contact them several times both through their online chat service and over the phone to test wait times one may have if they do in fact need to contact customer support.

Chat Wait Times

I initiated a chat with Total Wireless on 6 different days using different time points.  The average time it took to get my chat answered was just 2 minutes, and this includes initiating a chat just 2 days after the Christmas holiday when one may expect customer support to be more heavily taxed during the holiday season with people activating their brand new devices.  On one of the post Christmas chats, the chat service told me that they were "experiencing a high volume of chat at this time and to please try again later."  I elected to wait, and reached a customer support representative just 6 minutes later.

Phone Call Wait Times

I placed 5 different calls to customer support and the longest wait time that I experienced was 6 minutes and 45 seconds.  Two of my other calls were answered by a customer support representative instantly, while another call took 2 minutes.  When my calls weren't being answered instantly I was given the option to either wait or have Total Wireless call me back within 3-5 minutes.  Since I did not have any issues to discuss with customer support, I disconnected the call once answered.  To my surprise, I found that when I hung up the phone, a real person from customer service called me back instantly and left me a voicemail notifying me that my call was disconnected and that I could call back to discuss my issues.  The fact that I got called back right away after a disconnection is appreciated and likely will be appreciated by anyone who has ever had a phone call dropped during a support issue only to find that they have to call support back and start all over as if the call never happened in the first place.

Porting In/Out

Porting in was not tested as this was a new line of service with a new number.

Porting out required me to call Total Wireless to ask them to release my number.  The call to the company was answered instantly by a real person, however, since it was a port out, I was transferred to another department which took 30 minutes to be answered at 8 PM in the evening on a week night.  I had to call Total Wireless to ask them to release my number because I gave the wrong account number to my new provider.

If you end up needing to port out from Total Wireless or are porting out from any other carrier, I suggest you initiate your port out several days before your plan expires to avoid losing your number.  Porting out to another carrier from Total Wireless requires you to give that carrier your phones IMEI number, which is what is used as your Total Wireless account number.  Your account pin number for porting out by default is 0000 unless you set it to something different.

Ratings

(Updated 8/29/17 - the rating was updated to reflect the changes in download and upload speeds provided by the network)

8.5 / 10 Overall Rating
Pros
Cheap data
Good bang for your buck
Good network coverage
Cons
Although a good experience for me, customer support does not have a good reputation
Account Dashboard Ease Of Use7
Download Speeds10
Upload Speeds10
Customer Support Help6.5
Customer Support Response Speed7
Network Coverage9
Price/Value10

Recommendation

My experience with Total Wireless was a good one, and based on that I would have no problem recommending the service or using the service for myself, although since I use a lot of data, the T-Mobile plan is still a better choice for me.

A majority of those who do choose to signup for service with Total Wireless should find the network and service suitable for their needs, unless of course they are one of the unlucky ones who have a need to contact customer support with a serious issue.

 

See also:   |  Total Wireless news and deals, New subscribers get 1.5 times more data!

Available Phones

Samsung Galaxy S8

Samsung Galaxy S8 Total Wireless
Get At Total Wireless
$659.00

Samung Galaxy Luna Pro

Samsung Galaxy Luna Pro Total Wireless
Get At Total Wireless
$49.99

LG X Style

LG X Style Total Wireless
Get At Total Wireless
$79.99

iPhone SE

Total Wireless iPhone SE
Get At Total Wireless
$159.00

ZTE Atrium

ZTE Atrium Total Wireless
Get At Total Wireless
$19.99

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Eddie Merot
Eddie Merot
4 months ago

Holy mother of pearl! Just switched 4 phones (3 Galaxy S9s, 1 PixelL from Verizon to Total Wireless which will save $100/month (100gb 4 line familyplan). I am really holding back the invective stream here, but 12 hours dealing with customer support is just insane. Two lines switched fine, 2 were problems.

First, every call took several attempts due to very poor call quality. Second was an endless loop where I’d go through the same process, Online chat would refer me to the customer no-service phone line. Had to go through an automated reset process EVERY TIME, then the CSR would take me through procedures and determine they couldn’t fix it. They would transfer me to the “port forwarding” department. Every. single. transfer. dropped. 100%. of. the. time.

Eventually, one CSR determined he could do a warm transfer (stayed on the line until someone answered) though others told me that was not possible. Regardless, the warm transfer worked. This is how the first two lines were activated.

TW never could fix the last two lines. I was about to give up and go back to VZW when it occurred to me to Google my issues. Plenty of online experts suggested my issues were common issues. The detailed steps they provided worked like a charm. All is good now. We can do everything we could on VZW with the same call quality.

I’m an IT person. This switch is not for the faint of heart. Customer service will give you a lot of very bad guidance. The savings is worth the hassle, but you may not have the patience for it.

Danika F F
Danika F F
6 months ago

I decided to use this because it was handy and available next to the phone I bought at Walmart. The coverage wasn’t bad but wasn’t great either. Sometimes i used to get texts a good two hours after the person had actually sent it. Wifi coverage was spotty. I mostly just needed phone for calling in case of emergencies so I put up with the bad coverage. Within a year they cancelled coverage of my phone without informing me. I had bought my usual monthly top up card which when I tried to use led me to customer service that told me that I wasn’t covered anymore. They only option they gave me was buying a new phone with them.
The worst customer service I have ever come into contact with. The person refused to listen to my issue. I have never been so frustrated speaking to a customer service rep. as I was then. I was so angry I literally cried because they just wouldnt even listen to the issue I was having. They refused to give me a refund considering they suddenly dropped service of my phone model. They stated that my phone number had already been given to someone else. They refused to transfer me to a higher up. After repeated attempts they claimed to hand me to a higher up but the person had the exact same voice so I doubt that that was the case. I would never recommend them to anyone.

Carol
Carol
6 months ago

Customer service makes me want to pull my hair out. I always manage to get the same person who is extremely nosey asking questions that have nothing to do with my call and seems upset when a can’t understand his accent.

Melissa Murphy
Melissa Murphy
7 months ago

Total Wireless has the worst customer service. They keep you on the phone for hours without a resolution. If you don’t want to waste time and possibly loose your patience just skip this service. I am literally on the phone with them as I type trying to find out why I can’t port to a new company to find they disconnected my line from my account number even though my phone works. Next rep just transferred again.

Carol
Carol
7 months ago

Total Wirelesss is a great plan for our family,for what we need. I have 2 teenagers and they never complain about the service. When you do have a problem, it stinks bad. The service is horrible. 👎🏻👎🏻👎🏻👎🏻👎🏻 Talking with the agents are just horrific. I can’t believe the supervisor over some of them allow them to even work there. I won’t ever recommend this company to anyone because of the service when you do have a problem. You know what your in for before you even start dialing. This company is reasonably priced but I’m almost ready to go to a company where you can at least talk to someone in person. Every single person I talk to will give you a different answer. And you will talk to more than one when you have issues and for hours too!!

Tracy M. Whitecotton
Tracy M. Whitecotton
8 months ago

Total Wireless sucks at customer service and their rewards suck too. Too bad their rewards program and customer service isn’t as good as their phone service. I was promised 7000 points for adding 3 more lines , 21,000 in total and I waited the 60 days for them to “Pend” and then they mysteriously disappeared off my account. They gave me a bs story of all I did wrong when the 60 days passed when I tried to use them so now I call them everyday and bug the crap out of them and write bad reviews when ever I can.

Jackie
Jackie
8 months ago

Bad customer service. Going back to my original carrier.

P Greer
P Greer
9 months ago

Changed to Total Wireless by porting a business cell phone from Verizon to Total Wireless. Process was smooth. One month later, the phone shuts off for no apparent reason. I contact total Wireless and they have no record of the phone at all. They verified that the sim card in my phone was theirs, but that it had never been activated. I had been using the phone for a month already. They also insisted that the phone had never been activated as well. finally, they said that the phone number was not in their system so I should check with Verizon…..even though I had been using the phone with their sim card.

I called Verizon who, predictably, showed that the number had been ported out.

3.5 hours later, they finally found the number and resolved the issue. My business line had been down for Saturday and Sunday without my knowledge and then remained down for half of Monday meaning that our customers would hear a disconnect notice or out of service notice when they called our main business number. We have no idea how many hundreds of dollars were lost.

they offered to make right my 3.5 hours of awful customer service and my hundreds of dollars of lost revenue. their offer was one whole day of credit service. Since it is a two line plan that equals $2. Wow!!

Nathan
Nathan
1 year ago

Awesome amazing service and great attitudes, got me wanting to buy more than I needed.

Ali
Ali
1 year ago

They are only great at the beginning and overtime you will come to the same conclusion that everyone came to which is they provide a bad service, bad customer service and worst of all worst online services.