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Yahoo Mobile In 2020: What You Need To Know


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Here’s Everything You Should Know Before Subscribing


Yahoo Mobile At A Glance

Logo:
Yahoo Mobile Landscape Logo

Year Founded: 2020
Networks Used: Verizon
LTE Bands Used: 2, 4, 13,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? Yes
Online Payment Options: Credit Cards, Debit Cards, PayPal, Venmo

Overview

The Yahoo brand was purchased by Verizon in 2017.  Verizon took a step to leverage and further monetize their Yahoo user base by launching Yahoo Mobile in March of 2020.  Yahoo Mobile is essentially a white-label rebrand of Verizon’s other prepaid service called Visible.

Yahoo Mobile includes all the same features as Visible except for Party Pay.  Party Pay is Visible’s take on multi-line discounts.  Current and new Visible subscribers are free to join groups of other Visible subscribers to get a discount on their monthly service plan. Each member of a group is responsible for paying for their own plan, and a maximum of 4 members are allowed per group.  With the maximum discount in place, the cost per line drops to just $25/month.  It is not known if Party Pay will be made available to Yahoo Mobile subscribers.  But those considering Yahoo Mobile and interested in getting a discount on their service plan may be better served by joining Visible.

There is only one phone plan sold by Yahoo Mobile and it is a no-contract prepaid unlimited talk, text, and LTE data plan priced at $39.99/month with all taxes and fees included in the price.  During times of network congestion, data speeds may be temporarily slowed down.  Customers also get unlimited mobile hotspot, however, hotspot data speeds are limited to 5Mbps.  Hotspot data comes with another limitation in that only one device at a time is allowed to be connected to the phone’s hotspot.

Yahoo Mobile is certainly positioned to be a great value unlimited plan, however, it may not be without issue.  Since Yahoo Mobile is basically just a rebranding a Visible, it will come with the same set of issues that some Visible customers complain about.  Some customers say that phone calls sometimes sound too quiet, garbled or laggy. Other issues include delayed text messages, although this issue happens with all providers from time to time.


A Summary Of Yahoo Mobile Phone Plans

No Credit Check Single Line Monthly Prepaid Plans

Talk
Text
Data
Price
Yahoo Mobile Unlimited Plan
Unlimited
Unlimited
Unlimited GB
$39.99

Network Used: Verizon


Yahoo Mobile Unlimited
   

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Supported Phones And BYOD Devices

Only a limited number of phones are supported as part of Yahoo Mobile’s bring your own device program.  If you have one of the following devices, you should be able to use it with Yahoo Mobile.

  • Apple iPhone 6, 6s, SE, 7, 8, X, XS, XS Max, and XR
  • Select iPhone SE and 7 carrier-branded models are incompatible
  • Samsung Galaxy S9 and S9+
  • Google Pixel 3, 3a, 3XL, and 3aXL
  • Motorola G7 Power

Potential customers that have what they think may be an eligible device should use Yahoo Mobile’s IMEI device eligibility checker to confirm it.  Those without an eligible device may be able to trade it in for a free Android phone.

Yahoo Mobile sells a growing number of devices manufactured by Apple, Google, LG, Motorola, Samsung, and ZTE. Pricing for a phone starts at less than $100/month.


Where To Buy Service Plans And SIM Cards

Since Yahoo Mobile is an online only phone service provider, SIM cards and plans can only be purchased online directly through the Yahoo Mobile website.  Alternatively, customers can also download the Yahoo Mobile app which is available on both iOS and Android, and place their orders through the app.


Customer Support

Customer support is pretty limited and available through social media via @yahoomobilecares on Facebook and Twitter.  Support is also available through online chat via the company’s website and mobile app.  Customers that wish to speak to support over the phone must first contact online chat to make the request.

Contact Information

Website:
Phone Number:
Address/Headquarters:
Social Media Accounts
Facebook
Twitter




Yahoo Mobile Customer Reviews

1 1 vote
Download Speeds
1 2 votes
Customer Support
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Rodolfo Lopez

I do not recommend them, if or what you are looking for is stress in your life contact them

TShea
Customer Support :
     

They don’t honor their promises for account credits. I found out after ordering and paying for an iPhone SE that was suppose to be shipped FedEx overnight that it only applies if you order Mon-Thur 8am-3pm! Nothing on the website about that little tid-bit of information! After 10 days of doing the “chat”/”messenger” BS; I sent my phone back as along the way they promised me a months credit for my troubles activating and credits for the days not activated due to their issues. Then after “escalating” the credit promises to higher; I was informed that “my request” for those credits were denied! (note: I didn’t request the credits, they were offered by CS). They claimed they couldn’t give me a credit because credits only apply to active accounts! It was their problems that caused my activation issues! Can you believe that BS? They reneged on the promises so I had enough and felt they were trying to drag the process out so that I would exceed the 14 day return policy. (they wanted to “escalate” it again) They like to use the “escalate” word to pacify you. The worst experience I have ever had with a major company! Oh; and I was out the first months $39.99 fee because if you cancel for “any reason” no refunds! I got ripped off.

Pros
None
CONS
You'll most likely be sorry!
Rodolfo Lopez

Never in my life was I so unlucky to run into a compania like this

Jason McClanahan
Download Speeds :
     
Customer Support :
     
Upload Speeds :
     
Price To Value :
     

Truly the most awful customer service I have ever encountered. Signed up, they sent me a SIM card next day, and I have now been trying to activate my phone for the past 8 DAYS. I get a different customer service rep every time I engage them and nobody has any idea what is going on. They just tell you what you want to hear, shower you with fake apologies and use lots of emojis. And they apparently do not keep any records of previous conversations on your account, so you literally have to start the process over and re-invent the wheel every time you correspond with them. Meanwhile my prior carrier transferred service on their end and I’m stuck without phone service, with no end in sight. At this point I have spent over 10 hours with them merely trying to activate the SIM card they sent me, with no end in sight. DO NOT WASTE YOUR TIME WITH THIS INCOMPETENT TIME-WASTING PROVIDER!!!!

Pros
Their customer service reps use a lot of smiley faces...
CONS
Truly the most awful customer service I have ever encountered. Signed up, they sent me a SIM card next day, and I have now been trying to activate my phone for the past 8 DAYS. I get a different customer service rep every time I engage them and nobody has any idea what is going on. They just tell you what you want to hear, shower you with fake apologies and use lots of emojis. And they apparently do not keep any records of previous conversations on your account, so you literally have to start the process over and re-invent the wheel every time you correspond with them. Meanwhile my prior carrier transferred service on their end and I'm stuck without phone service, with no end in sight. At this point I have spent over 10 hours with them merely trying to activate the SIM card they sent me, with no end in sight. DO NOT WASTE YOUR TIME WITH THIS INCOMPETENT TIME-WASTING PROVIDER!!!!
TShea

And they don’t honor their promises for account credits. Jason’s problem sounds almost like mine. I found out after ordering and paying for an iPhone SE that was suppose to be shipped FedEx overnight that it only applies if you order Mon-Thur 8am-3pm! Nothing on the website about that little tid-bit of information! After 10 days of doing the “chat”/”messenger” BS; I sent my phone back as along the way they promised me a months credit for my troubles activating and credits for the days not activated due to their issues. Then after “escalating” the credit promises to higher; I was informed that my request for those credits were denied! (note: I didn’t request the credits they were offered by CS). They reneged on the promises so I had enough and felt they were trying to drag the process out so that I would exceed the 14 day return policy. They like to use the “escalate” word to pacify you. The worst experience I have ever had with a major company!

Brian Ridgell

Same here. I gave up after a week chatting with them, they never could get my moto g7 power to load their service. Horrible company.

Jake

It is just a scam trade in phone service. Said my phone isn’t compatible when I currently have Verizon.
I told them just send me the sim I’ll worry about the phone.
Got sim it worked in my phone as I knew it would.
So 100% skip for false advertising.

John Dudley

I have Yahoo mobile and it works well with my roku but I have yet to receive a lable to return the old phone and I have contacted them 6 times it’s starting to seem there determined to charge me for the new phone because the lable was not with the return packing instructions and it was never included in any of the emails and so far that have yet to do anything they said they would

Ant

Do they delete your texts if they don’t agree with Yahoo’s far right-wing ideology?.

clinton

far right wing? what kind of moron are you? yahoo is left leaning BIG TIME. pay attention, idiot.

steve

I thought it was the left that was all into the cancel mentality?

Rodolfo Lopez

I just hope to see when we join and file a federal lawsuit for fraud because it is

dr. Phil Williams

If that small list is the only phones that are compatible w/ Yahoo Mobile it sounds like a scam to get you to trade in your old phone (and potentially buy another one) even tho the one you have works just fine AND should work just fine especially if you are already on Verizon LTE. Bait n’ switch ploy if ever there was one.