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Yahoo Mobile In 2021: What You Need To Know

In this guide, I will explain everything you need to know about Yahoo Mobile before you subscribe. I want you to learn the ins and outs of Yahoo Mobile so that you can make an informed decision on if this is the best place for you to spend your hard earned cash.

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Here’s Everything You Should Know Before Subscribing


Yahoo Mobile At A Glance

Logo:
Yahoo Mobile Landscape Logo

Year Founded: 2020
Networks Used: Verizon
LTE Bands Used: 2, 4, 13,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? Yes
Online Payment Options: Credit Cards, Debit Cards, PayPal, Venmo

Overview

The Yahoo brand was purchased by Verizon in 2017. Verizon took a step to leverage and further monetize their Yahoo user base by launching Yahoo Mobile in March of 2020. Yahoo Mobile is a white-label rebrand of Verizon’s other prepaid service called Visible.

Yahoo Mobile Offers Just 1 Phone Plan

There is only one phone plan sold by Yahoo Mobile and it is a no-contract prepaid unlimited everything plan priced at $39.99/month with all taxes and fees included in the price. What you see is what you pay.

Coverage is provided by Verizon’s network. Yahoo Mobile subscribers have access to the entire network. But unlike Verizon’s postpaid wireless plan customers, Yahoo Mobile customers do not have access to Verizon’s roaming network partners. The partner networks are used to provide coverage to Verizon subscribers in the limited areas where Verizon does not have its own network.

Yahoo Mobile customers use Verizon’s 4G LTE network and in the near future will be able to use their 5G network.

Visible Mobile Offers Just 1 Phone Plan And It Has Unlimited Everything
Visible Mobile Offers Just 1 Phone Plan And It Has Unlimited Everything

What Features Are Included

Yahoo Mobile’s plan comes with several different features. Here are the highlights:

  • Unlimited talk
  • Unlimited text
  • Unlimited high-speed data
  • Access to Verizon’s 4G LTE and soon 5G networks
  • Unlimited Mobile hotspot/tethering capabilities
  • Free subscription to Yahoo Mail Pro, a $3.99/month value
  • Yahoo Plus Support with Lastpass Premium, a $4.99/month value
  • Discounts on new phones
  • Device financing
  • Trade-in your old device program
  • Downloadable app to manage your plan and account, available on both iOS and Android
  • Ability to speak to someone on the phone for help

Yahoo Mail Pro upgrades Yahoo Mail users to an ad-free experience.

Yahoo Plus Support gives users access to 24/7 live PHONE support agents for all of Yahoo’s products. Phone support is not offered by Yahoo Mobile’s sister brand Visible, making that one of the few differentiating features between the two brands. The Yahoo Plus Support feature also includes a subscription to Lastpass Premium. Lastpass is a password manager app. A premium subscription to Lastpass allows its users to securely share their passwords with others, monitor their online accounts for potential security breaches and gives subscribers 1GB of encrypted file storage.

Yahoo Mobile Allows You To Trade In Your Old Device For A New One
Yahoo Mobile Allows You To Trade In Your Old Device For A New One

This Plan Does Have Some Potential Limitations To Be Aware Of

Yahoo Mobile’s phone plan is not without its share of limitations. There are several things customers may want to consider before signing up for the service. First I’ll highlight those limitations in a list and then I’ll do a deeper dive into what those limitations could mean for you.

  • Data speeds may be heavily deprioritized
  • Hotspot/tethering data speeds are limited to a maximum of 5Mbps
  • Only one device is allowed to connect to your hotspot at a time
  • There are no family plan discounts available
  • No customer referral program
  • No stores to visit to get help
  • 5G data speeds when launched will be limited to a maximum of 200Mbps

Some of those limitations are rather self-explanatory, but the rest need some explaining.

The first potential limitation you really need to get a firm grasp of is that data speeds may be heavily deprioritized. This means that during the times that Verizon’s network is being heavily used in your area, data speeds will slow down, and it could be rather dramatic to the point they may be barely unusable. In fact, there’s an entire Reddit thread dedicated to Visible customers either boasting of their fast data speeds or complaining of slow speeds. Since Visible powers Yahoo Mobile, Yahoo Mobile subscribers can expect to have the same experience as Visible subscribers. Of course, not everyone will experience this limitation. Some subscribers will run into this problem frequently and others will never run into it. It is heavily dependent on the location you live in and where you are using the service.

No Group Discounts Are Available And That’s A Very Big Limitation

Yahoo Mobile includes all the same features as Visible except for Party Pay. Party Pay is Visible’s take on multi-line group discount plans. Current and new Visible subscribers are free to join groups of other Visible subscribers to get a discount on their monthly service plan. Each member of a group is responsible for paying for their own plan, and a maximum of 4 members are allowed per group. With the maximum discount in place, the cost per line drops to just $25/month.

It is pretty easy to find a Visible Party Pay group to join. There are Facebook groups and Reddit threads full of people looking to fill their Visible Party Pay groups with more people. It’s important to again note that the people who make up a Visible Party Pay group are each responsible for paying their own phone bill. Accounts and credit card info are not shared between Party Pay subscribers. However Visible may share the following info with other Party Pay members:

The first name, and the first 3 and last 4 digits of the phone number may be disclosed to other Party Pay members under the following circumstances:

  • When a new member joins a party
  • To help you know who is requesting to join your party
  • To know who the current members of your party are
  • In email communications related to activity for your party
  • To anyone who accesses the Party Pay’s web page

Party Pay discounts are not applied until the subscriber’s second month of service.

It is not known if Party Pay will be made available to Yahoo Mobile subscribers. But those considering Yahoo Mobile and interested in getting a discount on their service plan may be better served by joining Visible so that they can take advantage of Party Pay.

Yahoo Mobile is certainly positioned to be a great value unlimited plan, however, it may not be without issue. Since Yahoo Mobile is basically just a rebranding a Visible, it will come with the same set of issues that some Visible customers complain about. Some customers say that phone calls sometimes sound too quiet, garbled or laggy. Other issues include delayed text messages, although this issue happens with all providers from time to time.

Who Should Get This Plan

This plan is best suited for users that are heavily into the Yahoo ecosystem particularly Yahoo Mail users. It’s also good for customers who would prefer to be able to call someone on the phone for help instead of chatting in an app or reaching out on social media.

Who Shouldn’t Get This Plan

Anyone willing to join a Visible Party Pay group that wants to take advantage of group discounts.


A Summary Of Yahoo Mobile Phone Plans

No Credit Check Single Line Monthly Prepaid Plans

Talk
Text
Data
Price
Yahoo Mobile Unlimited Plan
Unlimited
Unlimited
Unlimited GB
$39.99

Network Used: Verizon


Yahoo Mobile Unlimited
   

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Supported Phones And BYOD Devices

Only a limited number of phones are supported as part of Yahoo Mobile’s bring your own device program.  If you have one of the following devices, you should be able to use it with Yahoo Mobile.

  • Apple iPhone 6, 6s, SE, 7, 8, X, XS, XS Max, and XR
  • Select iPhone SE and 7 carrier-branded models are incompatible
  • Samsung Galaxy S9 and S9+
  • Google Pixel 3, 3a, 3XL, and 3aXL
  • Motorola G7 Power

Potential customers that have what they think may be an eligible device should use Yahoo Mobile’s IMEI device eligibility checker to confirm it.  Those without an eligible device may be able to trade it in for a free Android phone.

Yahoo Mobile sells a growing number of devices manufactured by Apple, Google, LG, Motorola, Samsung, and ZTE. Pricing for a phone starts at less than $100/month. Some phones are even free with a trade-in.

Device Return Policy

If you end up purchasing a device from Yahoo Mobile and wish to return it, you’ll have 14 days from purchase to do so. Returning a device does not constitute canceling your service. So if you return your device with the intent to cancel service, you must reach out to customer support to let them know.

Phones must be returned in like-new condition in their original packaging and accompanied by the original purchase receipt. Customers are also allowed to make ONE phone exchange under the same conditions.

Where To Buy Service Plans And SIM Cards

Since Yahoo Mobile is an online only phone service provider, SIM cards and plans can only be purchased online directly through the Yahoo Mobile website.  Alternatively, customers can also download the Yahoo Mobile app which is available on both iOS and Android, and place their orders through the app.


Customer Support

Customer support is available through social media via @yahoomobilecares on Facebook and Twitter. Support over the phone is also offered. Customer support can also be contacted through online chat via the company’s website and through their mobile app.

Contact Information

Website:
Phone Number:
Address/Headquarters:
Social Media Accounts
Facebook
Twitter




Yahoo Mobile Customer Reviews

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Customer Support
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Rodolfo Lopez

I do not recommend them, if or what you are looking for is stress in your life contact them

TShea
Customer Support :
     

They don’t honor their promises for account credits. I found out after ordering and paying for an iPhone SE that was suppose to be shipped FedEx overnight that it only applies if you order Mon-Thur 8am-3pm! Nothing on the website about that little tid-bit of information! After 10 days of doing the “chat”/”messenger” BS; I sent my phone back as along the way they promised me a months credit for my troubles activating and credits for the days not activated due to their issues. Then after “escalating” the credit promises to higher; I was informed that “my request” for those credits were denied! (note: I didn’t request the credits, they were offered by CS). They claimed they couldn’t give me a credit because credits only apply to active accounts! It was their problems that caused my activation issues! Can you believe that BS? They reneged on the promises so I had enough and felt they were trying to drag the process out so that I would exceed the 14 day return policy. (they wanted to “escalate” it again) They like to use the “escalate” word to pacify you. The worst experience I have ever had with a major company! Oh; and I was out the first months $39.99 fee because if you cancel for “any reason” no refunds! I got ripped off.

Pros
None
CONS
You'll most likely be sorry!
Jason McClanahan
Download Speeds :
     
Customer Support :
     
Upload Speeds :
     
Price To Value :
     

Truly the most awful customer service I have ever encountered. Signed up, they sent me a SIM card next day, and I have now been trying to activate my phone for the past 8 DAYS. I get a different customer service rep every time I engage them and nobody has any idea what is going on. They just tell you what you want to hear, shower you with fake apologies and use lots of emojis. And they apparently do not keep any records of previous conversations on your account, so you literally have to start the process over and re-invent the wheel every time you correspond with them. Meanwhile my prior carrier transferred service on their end and I’m stuck without phone service, with no end in sight. At this point I have spent over 10 hours with them merely trying to activate the SIM card they sent me, with no end in sight. DO NOT WASTE YOUR TIME WITH THIS INCOMPETENT TIME-WASTING PROVIDER!!!!

Pros
Their customer service reps use a lot of smiley faces...
CONS
Truly the most awful customer service I have ever encountered. Signed up, they sent me a SIM card next day, and I have now been trying to activate my phone for the past 8 DAYS. I get a different customer service rep every time I engage them and nobody has any idea what is going on. They just tell you what you want to hear, shower you with fake apologies and use lots of emojis. And they apparently do not keep any records of previous conversations on your account, so you literally have to start the process over and re-invent the wheel every time you correspond with them. Meanwhile my prior carrier transferred service on their end and I'm stuck without phone service, with no end in sight. At this point I have spent over 10 hours with them merely trying to activate the SIM card they sent me, with no end in sight. DO NOT WASTE YOUR TIME WITH THIS INCOMPETENT TIME-WASTING PROVIDER!!!!
Jake

It is just a scam trade in phone service. Said my phone isn’t compatible when I currently have Verizon.
I told them just send me the sim I’ll worry about the phone.
Got sim it worked in my phone as I knew it would.
So 100% skip for false advertising.

John Dudley

I have Yahoo mobile and it works well with my roku but I have yet to receive a lable to return the old phone and I have contacted them 6 times it’s starting to seem there determined to charge me for the new phone because the lable was not with the return packing instructions and it was never included in any of the emails and so far that have yet to do anything they said they would

Ant

Do they delete your texts if they don’t agree with Yahoo’s far right-wing ideology?.

dr. Phil Williams

If that small list is the only phones that are compatible w/ Yahoo Mobile it sounds like a scam to get you to trade in your old phone (and potentially buy another one) even tho the one you have works just fine AND should work just fine especially if you are already on Verizon LTE. Bait n’ switch ploy if ever there was one.