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Hello Mobile In 2021: What You Need To Know

In this guide, I will explain everything you need to know about Hello Mobile before you subscribe. I want you to learn the ins and outs of Hello Mobile so that you can make an informed decision on if this is the best place for you to spend your hard earned cash.

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Here’s Everything You Should Know Before Subscribing


Hello Mobile At A Glance

Logo:
Hello Mobile Logo XS

Year Founded: 2019
Networks Used: Sprint, T-Mobile
LTE Bands Used: 2, 4, 5, 12, 66, 71, 25, 26, 41,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price?
Online Payment Options: Credit Cards, Debit Cards

Overview

Hello Mobile was founded by Issa Asad in April of 2019. The brand was previously known as Q Link Mobile which launched in 2018. Asad also founded Q Link Wireless, the nation’s 3rd largest lifeline provider in 2011 and has worked in the telecommunications industry for over 20 years. Issa was recently named to the board of directors of the National Lifeline Association.

Hello Mobile was conceived with the purpose of providing low-cost wireless service to families nationwide with an emphasis on underserved areas of the prepaid market. True to its goal, the MVNO launched with some of the cheapest wireless plans on the market.

Wireless service is provided on both the Sprint and T-Mobile networks, however, customers do not get to choose their own network at signup. Hello Mobile’s system automatically selects the best network to use based on the customer’s geographic location. In fact, visitors to the Hello Mobile website will have a slightly different experience from one another based on their geographic location.

Customers who live in an area that is covered well by Sprint’s network will automatically be shown a website containing Sprint compatible phones and a Sprint bring your own device IMEI checker.  Customers who live in an area without Sprint but with adequate T-Mobile coverage will be shown a website containing T-Mobile compatible phones and a T-Mobile based bring your own device IMEI checker.  An overwhelming majority of Hello Mobile customers are on the Sprint network. Given the Sprint/T-Mobile merger, this is expected to change by the end of 2020 or in early 2021. At that point in time, Hello Mobile should be fully powered by T-Mobile’s network and all new customers will be directed to T-Mobile based plans.

Hello Mobile’s Phone Plans Explained

Hello Mobile does offer its customers the choice of 6 different phone plans. Pricing starts at just $5/month and goes all the way up to $25/month. The plans are priced like this:

  • $5/month – 500 minutes, unlimited text, 500MB of high-speed data
  • $10/month – 1GB high-speed data
  • $14/month – 2GB high-speed data
  • $15/month – 4GB high-speed data
  • $20/month – 5GB high-speed data
  • $25/month – 15GB high-speed data

Taxes and fees ARE included in the listed prices. There are no hidden fees like activation fees that some other providers like to charge.

Except for the $5 plan, all plans come with unlimited talk & text. Mobile hotspot/tethering is prohibited.

Every plan comes with hard-capped data except for the $25 plan. Hard capped data means data gets shut off once the customer reaches their plan’s data limit. Customers can always add more high-speed data to their plans priced at $10 for an extra 1GB.

The $25 plan includes unlimited data at 2G data speeds once the 15GB high-speed monthly allotment gets consumed. Potential subscribers need to be aware that data at 2G speeds is barely useable in the real world. It may be good enough to do basic emails or possibly to send out a tweet. But loading webpages will likely be painfully slow if they can even load at all. Attempts to stream video will likely fail, or be extremely pixelated and unclear if they do work. Data speeds at 2G may be just fast enough to stream audio/podcasts, although stream interruptions should be anticipated.

Basic Features Included With Every Hello Mobile Plan

There are some features common to just about all Hello Mobile phone plans. They include:

  • 4G LTE and 5G data network access
  • Free SIM card kits with plan purchase
  • 2nd month of service free of charge
  • Unlimited international calling (except for $5 plan which does not include any international calling)
  • Taxes and fees included
  • Ability to automatically connect to 10 million nationwide hotspot locations to help save your data
  • Multiple line/Family Plan discounts (except for $5 and $15 plans)

Family Plan Discount Highlights

Hello Mobile does offer family plan discounts for up to 5 lines. The more lines a customer has the bigger the discount offered.

The biggest potential discount available is on the $25 plan. Customers who have 5 lines in their accounts will pay just $17/month per line for that plan. A full summary of all the available family plan discounts is further down below.

100% Satisfaction Guarantee Policy

Hello Mobile Website FAQ's State There Is A 100% Satisfaction Guarantee Policy
Hello Mobile Website FAQ’s State There Is A 100% Satisfaction Guarantee Policy

Hello Mobile’s website has a frequently asked questions section that states that they offer a 100% satisfaction guarantee policy. However, it doesn’t really say anything of substance other than “don’t love your service? We’ll give you a refund.” You actually have to dive into their terms of service, to see what they mean. According to those terms, all plans have an unconditional 7-day money-back guarantee. Customers have within 7 days of activation to request a full refund minus any potential shipping and handling charges. The company asks customers to wait for 10-days after their money back request to give Hello Mobile time to process the refund.


A Summary Of Hello Mobile Phone Plans

No Credit Check Single Line Monthly Prepaid Plans

Talk
Text
Data
Price
Hello Mobile Logo
500
Unlimited
500 MB
$5

Network Used: Sprint, T-Mobile


Hello Mobile Starter
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$10

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$14

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
4 GB
$15

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 4GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$20

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$25

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   

No Credit Prepaid Plans With Family Discounts


Talk
Text
Data
Price 2-Lines
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$17.5

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$27.5

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$35

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$40

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   
Talk
Text
Data
Price 3-Lines
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$25

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$39.99

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$50

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$55

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   
Talk
Text
Data
Price 4-Lines
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$32.5

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$53

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$65

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$70

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   
Talk
Text
Data
Price 5-Lines
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$40

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$65

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$80

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$85

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   

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Supported Phones And BYOD Devices

Hello Mobile supports phones that are out of contract, have no outstanding financial obligations them, and are compatible with either the Sprint or T-Mobile network.  Most sold universally unlocked phones should work with Hello Mobile.  A selection of phones are also available for purchase.

Where To Buy Service Plans And SIM Cards

SIMs and plans are available for purchase directly through the Hello Mobile website.  The company does not own any storefronts.


Customer Support

Customer support is available over the phone, email, through social media, Facebook messenger, and online chat.

Contact Information

Website:
E-mail: [email protected]
Phone Number: 1 (888) 954-3556
Address/Headquarters:

499 E. Sheridan Street Suite 400
Dania, FL 33004


Social Media Accounts
Facebook
Instagram
Twitter




Hello Mobile Customer Reviews

1 2 votes
Download Speeds
1 2 votes
Customer Support
1 2 votes
Upload Speeds
1 2 votes
Price To Value
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Avhi
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Customer Support :
     
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Waste of money

City State (Optional) helpful to others
Louisville
Pros
Zero
CONS
Fraud.
These people are just fraud. for international calls Caller ID keep changing. every time you make a call to any other country your receivers sees a new local number, which is frustrating for me and person supposed to pick my call. people are simply rejecting calls when they see a new number.
bobby bob
Download Speeds :
     
Customer Support :
     
Upload Speeds :
     
Price To Value :
     

No refund for not yet activated, unused lines.
Endless unsolicited calls and texts.
Phony line usage on not active lines.
No refund for a new line which wasn’t activated yet.
I recently purchased a new plan with three lines for $45/month. Not a family plan, three individual lines.
However, after activating one line I wanted to cancel two lines and get a refund of $30.
That is, because my child received unsolicited calls and texts, many many every day.
No response to my email.
Chat support didn’t work, not even active.
After staying on the phone for almost half an hour, their phone support told me that I won’t get a refund.
As a new customer, and in general, I expect either a refund or credit for the unused not active line that I cancelled.
Data usage shows 19 minutes talk for a sim card that hasn’t ever been in a phone!!! 

City State (Optional) helpful to others
readig
Phone Used When Trying Service (optional)
2484343422
CONS
No refund for not yet activated, unused lines.
Endless unsolicited calls and texts.
Phony line usage on not active lines.
No refund for a new line which wasn't activated yet.
I recently purchased a new plan with three lines for $45/month. Not a family plan, three individual lines.
However, after activating one line I wanted to cancel two lines and get a refund of $30.
That is, because my child received unsolicited calls and texts, many many every day.
No response to my email.
Chat support didn't work, not even active.
After staying on the phone for almost half an hour, their phone support told me that I won't get a refund.
As a new customer, and in general, I expect either a refund or credit for the unused not active line that I cancelled.
Data usage shows 19 minutes talk for a sim card that hasn't ever been in a phone!!!
Favitin

I usually do not write reviews on anything but Hello Mobile service is mind blowing, I had to write something. Currently I’m on a $25 unlimited plan. Before paying for an expensive phone plan I always make sure I exhaust all available cheaper options. There is not any other service currently that offers such a deal like hello mobile. $25 unlimited with second month free, and no tax. Reception has always been good, never had any problem. The only downside is that when you sign up with them you need to wait for a new simcard for about 5-7days. Chatting with the customer service is almost instant, every time my issues have been resolved. If you have doubts with their service you can start with the $5 plan to confirm if it works before switching.

Jessy

Down to toilet, no 24hrs support. 1ST When I SWITCHED with them they sent me CDMA sim card for my factory unlocked gsm phone well my phone does support cdma too but problem was u can’t change handset whenever u want. Later I purchased another factory unlocked gsm phone try to put that CDMA sim in there but u can’t do that cz its CDMA. I called them to switch my new phone and they said my new phone is not unlocked its with a carrier locked, but its not. They said my new phone does not support their service. Checked on their website and it say my phone is compatible so I order new sim, one day later they cutoff my service and activated on new sim which is under shiping process, so I had to wait 10 days without any service. Finally got sim and just 3 days later I was unable to call outside of usa. Automate operator say I do not have enough balance to make this call but I have unlimited plan. Called more than 10 times waste hrs to fix the issue and took 2 weeks to get my full service back. Now data stop working msg comes im out of data but I have data on balance. Called 4times spent hrs did all things but no solution. One of their technicians said its the tower where I’m connected, other technicians give up and made excuse my phone has network restrictions. Ok if my phone has restrictions then how all other networks working fine even another hello mobile sim is working fine in my phone, and how my sim has same issue in all other phones? Then no answer and hanged up on me.. No solution just different excuses..

City State (Optional) helpful to others
Wa
Pros
Chep
Phone Used When Trying Service (optional)
Galaxy s20
CONS
Down to toilet
Mike

Continue..
speed test using T-mobile network
download 38 Mbps
upload: 18 Mbps

City State (Optional) helpful to others
Sacramento
Pros
cheap service
CONS
bad customer support, long wait times, technical support was not helpful,
faulty IMEI checker on their website
Mike

Hello Mobile is one of the cheapest phone service out there. It’s wonderful when it works. I tried it for the last year. It’s a good spare phone but I won’t suggest for a critical phone service. One problem I had was when I changed my old Sprint CDMA phone and got a new GSM phone and it required a new GSM sim card. Hello Mobile deactivated my working phone and phone number and I had to wait 8 days for them to ship me the new sim card. Calling customer service can take 30-45 minutes and the customer service team are not able to resolve my problem or give me any refund or credit for the time I wasn’t able to use my phone. I’m also having a problem activating my previous Sprint phone and porting it over to Hello Mobile. They sent me a GSM sim card and I had problem activating my phone. So frustrating and waste of time. Once you get it working, service seems okay. Their IMEI checker on their website is not accurate too, so beware! It told me my Sprint phone is compatible but when I tried to activate it with the sim card they sent me, it could not make any calls. It is best to call their customer service to verify your phone is compatible or use Mint phone checker for GSM phones. I told them to send me a CDMA sim card but they refused since they supposedly support Sprint phones. When you get the family plan, all the phones has to be on the same plan. There isn’t a way to have different data quantity. There also isn’t a way to combine or separate the lines to different accounts. You’ve been warned.