Hello Mobile: What Are the Pros and Cons?
Prepaid Phone Plans – No Credit Check
How Hello Mobile Plans Work
Hello Mobile shutdown in late 2024/early 2025 after its owner was charged with fraud, accused of stealing millions from the federal government’s Lifeline program. What follows below is what Hello Mobile used to offer its customers before closing down.
Hello Mobile was founded by Issa Asad in April of 2019. The brand was previously known as Q Link Mobile which launched in 2018. Asad also founded Q Link Wireless, the nation’s 3rd largest lifeline provider in 2011 and has worked in the telecommunications industry for over 20 years. Issa was recently named to the board of directors of the National Lifeline Association.
Hello Mobile was conceived with the purpose of providing low-cost wireless service to families nationwide with an emphasis on underserved areas of the prepaid market. True to its goal, the MVNO launched with some of the cheapest wireless plans on the market.
Wireless service is provided on T-Mobile network, but was primarily provided on the Sprint network prior to the Sprint-T-Mobile merger.
Hello Mobile’s Phone Plans Explained
Hello Mobile does offer its customers the choice of 6 different phone plans. Pricing starts at just $5/month and goes all the way up to $25/month. The plans are priced like this:
- $5/month – unlimited minutes, unlimited text, 500MB of high-speed data
- $10/month – 1GB high-speed data
- $14/month – 2GB high-speed data
- $15/month – 4GB high-speed data
- $20/month – 5GB high-speed data
- $25/month – 15GB high-speed data, note, Hello Mobile refers to this plan as “unlimited” but does not disclose the high-speed data allotment
Taxes and fees ARE included in the listed prices. There are no hidden fees like activation fees that some other providers like to charge.
Mobile hotspot/tethering is prohibited.
Every plan comes with hard-capped data except for the $25 plan. Hard capped data means data gets shut off once the customer reaches their plan’s data limit. Customers can always add more high-speed data to their plans priced at $10 for an extra 1GB.
The $25 plan includes unlimited data at 2G data speeds once the 15GB high-speed monthly allotment gets consumed. Potential subscribers need to be aware that data at 2G speeds is barely useable in the real world. It may be good enough to do basic emails or possibly to send out a tweet. But loading webpages will likely be painfully slow if they can even load at all. Attempts to stream video will likely fail, or be extremely pixelated and unclear if they do work. Data speeds at 2G may be just fast enough to stream audio/podcasts, although stream interruptions should be anticipated.
Basic Features Included With Every Hello Mobile Plan
There are some features common to just about all Hello Mobile phone plans. They include:
- 4G LTE and 5G data network access
- Free SIM card kits with plan purchase
- 2nd month of service free of charge
- Unlimited international calling
- Taxes and fees included
- Ability to automatically connect to 10 million nationwide hotspot locations to help save your data
- Multiple line/Family Plan discounts (except for $5 and $15 plans)
Family Plan Discount Highlights
Hello Mobile does offer family plan discounts for up to 5 lines. The more lines a customer has the bigger the discount offered.
The biggest potential discount available is on the $25 plan. Customers who have 5 lines in their accounts will pay just $17/month per line for that plan. A full summary of all the available family plan discounts is further down below.
100% Satisfaction Guarantee Policy
Hello Mobile’s website has a frequently asked questions section that states that they offer a 100% satisfaction guarantee policy. However, it doesn’t really say anything of substance other than “don’t love your service? We’ll give you a refund.” You actually have to dive into their terms of service, to see what they mean. According to those terms, all plans have an unconditional 7-day money-back guarantee. Customers have within 7 days of activation to request a full refund minus any potential shipping and handling charges. The company asks customers to wait for 10-days after their money back request to give Hello Mobile time to process the refund.
Hello Mobile News
By Joe Paonessa • 09/28/20
Hello Mobile has launched a new wireless plan. The plan includes unlimited talk and tex...
By Joe Paonessa • 08/09/19
Hello Mobile officially launched in April of 2019 as a rebranding of Q-Link Mobile whic...
I had my phone connected to Hello Mobile, and all went very well. The sim card came VERY quickly, and I was connected. I even got the free second month of service as promised, so all seemed well when, afterb a few months of great service, I decided to have another phone, the one the wife uses, connected to the Hello network. I HAD to have it connected as “line 2” in my account, their account system did not allow for another at the same address …. (strange?).
Far from being a “easy” transition with your own phone and number tranference, it’s almost a whole month of service and I still haven’t the phone working … it WILL NOT DIAL OUT and complete a call. It’s certainly connected to the network, as it’ll send and receive texts (but without attachments), as well a receive phone calls, but for dialing? It just just drops the call in a couple of seconds, before it connects to the dialed number.
I’ve been though NUMEROUS tech persons, EVERY TIME having to go through the same process, and though EXACTLY THE SAME checking of my phone settings. I had two days SOLIDLY of being “handed off” to the “next level” tech, go though the whole process of settings checks AGAIN, and on two occasions the call dropped (most likely intentionally I’ll guess).
I sent FIVE emails, which were received by Hello as automated confirmation was received, but no-one EVER emailed me back to my questions. Not a peep.
On the fifth day of my attempts, when I was supposedly connected to a “higher tech” (who had me doing the usual settings check!) when she offered to “raise the issue” to the “highest level” … and that they would call me back to resolve this situation in two to three days.
Nothing, until after EIGHT DAYS I got a call: “is your phone working OK”..? “Well no, no change”. So she asked me to hang on and connect me to the elusive “higher being”. I waited, left the phone on speaker, WAITED OVER TWO AND A HALF HOURS” and no-one ever answered! The music was still playing.
Well today, almost an entire month without full use of the phone, I called yet AGAIN, had to go through the standardized settings check (of course), with the FIRST tech, and then all over again with the SECOND tech to which I was handed off. Her conclusion? The “highest level tech” will call me with a solution (where have I heard that before?).
So, although I have one line that works well, and if it continues to as it has for a few months, I’d like to keep it. This second line I will have to go elsewhere …. transfer the number (important in this case) to another provider ….. maybe back to the old one?
And the last issue is that I’ve been charged for the whole month for incomplete service, and until yesterday, all was well, as I was supposed to get my second month free: but I see the billing is suddenly due to charge me for the entire coming month!
Warning: all is NOT WELL with this company, unless you’re very lucky. Now how do I cancel one line and not the other I wonder? Who can I call? No-one ever answers! Or comes up with a solution.
Far from being a "easy" transition with your own phone and number tranference, it's almost a whole month of service and I still haven't the phone working ... it WILL NOT DIAL OUT and complete a call. It's certainly connected to the network, as it'll send and receive texts (but without attachments), as well a receive phone calls, but for dialing? It just just drops the call in a couple of seconds, before it connects to the dialed number.
I've been though NUMEROUS tech persons, EVERY TIME having to go through the same process, and though EXACTLY THE SAME checking of my phone settings. I had two days SOLIDLY of being "handed off" to the "next level" tech, go though the whole process of settings checks AGAIN, and on two occasions the call dropped (most likely intentionally I'll guess).
I sent FIVE emails, which were received by Hello as automated confirmation was received, but no-one EVER emailed me back to my questions. Not a peep.
On the fifth day of my attempts, when I was supposedly connected to a "higher tech" (who had me doing the usual settings check!) when she offered to “raise the issue” to the "highest level" ... and that they would call me back to resolve this situation in two to three days.
Nothing, until after EIGHT DAYS I got a call: "is your phone working OK"..? “Well no, no change”. So she asked me to hang on and connect me to the elusive "higher being". I waited, left the phone on speaker, WAITED OVER TWO AND A HALF HOURS" and no-one ever answered! The music was still playing.
Well today, almost an entire month without full use of the phone, I called yet AGAIN, had to go through the standardized settings check (of course), with the FIRST tech, and then all over again with the SECOND tech to which I was handed off. Her conclusion? The "highest level tech" will call me with a solution (where have I heard that before?).
So, although I have one line that works well, and if it continues to as it has for a few months, I'd like to keep it. This second line I will have to go elsewhere .... transfer the number (important in this case) to another provider ..... maybe back to the old one?
And the last issue is that I've been charged for the whole month for incomplete service, and until yesterday, all was well, as I was supposed to get my second month free: but I see the billing is suddenly due to charge me for the entire coming month!
Warning: all is NOT WELL with this company, unless you're very lucky. Now how do I cancel one line and not the other I wonder? Who can I call? No-one ever answers! Or comes up with a solution.
This article is not very precise.
The author says that the 5$ plan does not include international calls. But if you check the details of this plan, you can see that international calling is included though.
This article is out of date.
For the past half year or so the “unlimited” plan slows the service down after 4.5G of usage. When contacting customer support you are told the service is working as it is supposed to and there is nothing wrong with the service. However, the service is so slow that I can’t even send a simple text message.
In order to use the phone at all after going over 4.5G, you must be connected to someone else’s wifi.
The service they deliver is no where close to the service they advertise.
I was on Hello Mobile mobile for more than a year until my phone become incompatible with their switch to T-Mobile last year.
I did not have any problems with Hello Mobile, it worked and they have by far the best pricing with all taxes and fees included in their monthly bills, which is very rare.
Hello Mobile DOES does however have HORRIBLE customer service but fortunately I did not have any major problems to have to call them about.
I was on Hello Mobile mobile for more than a year until my phone become incompatible with their switch to T-Mobile last year.
I did not have any problems with Hello Mobile, it worked and they have by far the best pricing with all taxes and fees included in their monthly bills, which is very rare.
Hello Mobile DOES does though have HORRIBLE customer service but fortunately I did not have any major problems to have to call them about.
Run like hell! This company rips you off, takes your money and then refuses to deal when it call to discuss your issues!
Hello Mobile is a nightmare! No matter how frustrated with your current carrier, don’t even think about switching to Hello Mobile, you’ll be very, very sorry and upset. I live within the DFW metroplex in Texas and are surrounded by 5 cell towers in a 1 mile radius but my unlimited plan with Hello Mobile constantly switches the data on and off so that I cannot use any of my apps, play games, or connect to the internet without Wi-Fi. I constantly have to restart my phone to get 5 minutes of data before it goes back off.
Customer service is a computer, you never get any real people to talk to. Half of their website, the FAQ section is not completed, but the money side is. After payment, it takes 2 days before they turn the data back on. The customer interface both the website and the so called app is horrible to use.
This website has it all wrong, the writer has never used Hello Mobile, otherwise the information would not be so glowing. Before switching to Hello Mobile, read the reviews on the BBB website or Trustpilot.
Worst “company” ever. How are they allowed to operate in Florida?
Unlimited data plan is scam. There’s limit. After a certain allotment it’s unusable.
So as my profession I am an in home energy auditor for a subcontractor of First Energy Corp. I travel all over the states of PA, MD, parts of OH, and parts of NY. My primary phone is through AT&T which is a Galaxy Fold 3 and is a superior phone to anything else currently available. I often travel areas that are completely dead zones on AT&T network. I couldn’t have that at all since I need to access customer profiles and accounts while on the road.
I already had an unlimited talk and text ad-supported plan through Textnow which also runs off of T-Mobile network. I use that sim in an unlocked Galaxy S5 phone I found on Ebay for under $25 and it has had service in many spots that my AT&T phone had nothing at all. The Textnow service began to drastically slow my device from unintentional links being opened from random ads to the point the phone would lag for a solid minute when trying to dial out.
I came across Hello Mobile during one of my many rabbit hole trips through the internet I often wind up in. They were offering unlimited talk and text and 500mb of data for a $5 monthly total cost and my 2nd month free after signing up. I figured for $5 I’d have 2 months to test the service and network to see if it suited my needs or not. I put my Hello Mobile sim in my Fold 3 phone in the dual sim slot and for the first week I compared signal strength against that of my S5 with the Textnow sim. I was not disappointed by any means! Everywhere that I got reception on the S5 it was either equal or slightly better on the Hello Mobile sim. I also carry a T-Mobile hotspot with me everywhere for more data demanding needs and the Hello Mobile signal kept on par with the data signal strength I received directly from my T-Mobile sim device.
After 6 months of being a Hello Mobile customer at this point I would say with 100% confidence that I have absolutely nothing negative to say about this company or the wireless service it provides! Granted I have not had any issues that required customer service contact so I can not vouch for the reviews that have had poor experiences with them. I will however disagree with all of the reviews that have stated that the service is not on par with the network owner T-Mobile and I make this disagreement based off of months of personal experience and use. I have since moved my Textnow sim card to an el-cheapo unlocked android device and keep it in the glove box just as an emergency back-up for 911 calls since there is no cost at all for having it.
Previously I was always skeptical about purchasing any MVNO provided mobile plans and a lot of my hesitations came from reading other people’s reviews who either expected better service than parent companies for practically free or haven’t given the service a full run-through use to give an honest review of it. Never again will I allow negative reviews be a primary reason to avoid these services because from what I’ve personally learned is when they are used correctly and compared fairly and fully to their mother providers 99.9% of them provide the same exact service and coverage as their 6x more expensive parents!
My next step is to buy a cheap CDMA phone and get a $10 unlimited talk and text plan from either Ting or RedPocket so I can have a mobile plan for all 3 of the companies that collectively own every wireless tower in the country. Unfortunately unlike AT&T (simply because they are my primary carrier or you can use GenMobile as low as $9 a month) and T-Mobile (Textnow + Freedompop have free plans, Hello Mobile as low as $5 a month), Verizon does not have any MVNO carriers that offer any plans for under $10 a month that I have been able to find as of yet.
If you took the time to read my entire review they bravo! You are one step closer to making an actual educated, researched decision instead of relying on a handful of sour reviews from disgruntled customers or like I said above, customers that expect everything to be handed to them and completely perfect for free! If you have the patients and can afford upfront costs involved with purchasing unlocked 4g/5g devices from AT&T, T-Mobile, and Verizion you could technically get unlimited talk and text availability across all 3 major networks for a grand total of…….(drumroll for the massive pricetag)…………$19 a month if you’re ok with an ad-supported plan on T-Mobile network or a total of $24 a month completely ad-free. Just keep in mind that these plans are not recommended for anyone who is even a light user of mobile data as the max data included with any of them range from 0 data at all to 500mb or if you get a promotional deal you might cap out at 1gb. With these very small allotments you are extremely limited on usage. I’ve found that the 500mb included with my Hello Mobile plan has never been used fully yet but I have gotten up to 480mb used just from Google location services. With that being said you may need to limit accessibility to preloaded apps and services to ensure you don’t burn it all up unknowingly.
tried it for 2 months without any problems….. extremely light usage
Cheap as long as you don’t need to talk to anyone. It generally works ok. Customer support is horrible, No visual voicemai.
they gi all sorts of guarantees – in writing – and then renege. it says clearly on their website “first month free”. they couldnt process my transfer so i had to cancel the transfer after spending 5-6 hours over 5 days with their customer service trying to help them figure out what they were doing wrong. they debited my credit card for the first month AFTER i canceled the service and when asked to refund they said they couldnt!! wouldnt go with a company like this even if they gave me a full year. no credibility. will be calling BBB and letting them know.
I wish I had done my research before moving my kids from Tello to Hello. Hello works just fine but literally doesn’t offer WiFi Calling. How is that possible that WiFi Calling isn’t an option…??? So, if you are in a remote area with weak service, then there’s no WiFi Calling to use as a backup.
If you live in a large city and never go into rural areas, then Hello Mobile might work for you. If you rely on WiFi Calling then Tello is a much better choice (and only slightly more expensive).
Hello Mobile Data Speeds are really low, 4g feels more like it’s 3g.
Does this service provide free roaming in Canada?
Can anyone tell me if Hello Mobile quality is exactly the same as T-Mobile would be in a rural reception area? I have Hello Mobile and it is terrible.
They offer unlimited calls and texts now with that 5 dollar plan which is the only company I know to offer such a cheap plan for unlimited and they included data. Is there any other information that needs to be updated?
Tried them out in October of last year.. It started out great.. then the random outages started like 2 months into having it.. Their customer service is horrendous.. Oh sure “they’re available 24/7” on facebook messenger.. yea.. that’s why it took me like 2-3 days to get a response when my phone stopped working.. They didn’t listen or comprehend my issue.. I told them countless times “My phone doesn’t have a signal.. I can’t use it” they reply with.. “Can you call us?” … with what?! a coconut phone with strings? These guys are a 3rd rate shit show company..
Free phone at sign up
Inept customer service
Garbage service overall..
Their "unlimited data" plan is a joke.
Throttles the speed to 2g.. you can't do shit with 2g..
Worst customer service, and worst service i ever had, the internet is no unlimited, is very limited infect, good luck trying to solve any issues, because they dont have any decent agents, they all seems like a robot that give you automated answers and never, NEVER, solve your problem. I would give 0 stars if possible.
Limited internet.
No customer service at all.
This company’s service is horrible. They sent me a new sim card by bragging for upgrading their service. After I replaced the sim card by following their instructions. Now come to the problems;
1) my phone was unable to make a call because the message quote
that it was past due and need to make a payment, in spite of they just charged to my credit card recently by auto-payment.
2) I have tried to contact their customer service by phone and email. Unfortunately, there was no responding at all for three days.
3) The fourth day, I’m able to make a call but I couldn’t receive a call. I found out later the reason I couldn’t receive a call because my phone number was changed without my consent. The phone number’s area code is in Arizona while the phone number I’m using for years is in California. This is very serious matter. What if I miss a call that could be a life and death matter of someone.
Until now, Hello Mobile has not yet switched back my phone number.
Bought Unlimited, stopped after 1GB took 8 days to get it fixed BTW: Unlimited stops completely (Doesn’t slow, STOPS) after 12GB. and they charge you $10 per 1GB additional data. Phone support non-existent. Hangs up at exactly 15 minutes on hold. You will wait sometimes 1.5 hours in que on Chat only to be told they have to escalate and you never hear back. Oh and NEVER ask 2 things at once, they get confused and you can not get your question(s) answered no matter how hard you try. You just have to end chat and start over in que.
Update regarding the new SIMs
So I just finished another chat with a CSR regarding the the new SIMs.
According to them, the migration of your number should happen automatically once the system has seen any use on the new SIMs, so it’s best to put all the SIM’s in a device and at least try to call the activation line at least once. (Put some usage onto the SIM, data will work even if calls do not, so run some data too – like a speed test.) They also said they cannot manually move the numbers to the new SIM, the process is completely automated.
For those with multiple lines. Pull the SIMs from the package while taking notes.
Note which SIM came from which tracking number, if you have access to the tracking numbers from your Lines page on your account online – use that to determine which SIM goes to which phone number. (If you have small baggies, might want to write the phones numbers onto a baggie and put the corresponding SIM into that to help keep track.)
Note, according to them the activation process will take 24 business hours AFTER you received your SIMs, so if you receive the SIM’s Friday-Sunday, the process won’t start until Tuesday the following week. Until then, current SIMs should continue to work.
Also, ignore all the number port requests, those are temporary numbers on a zero balance “holding” account. (Phone calls should direct you to the HM Payment line for “account past due” on those numbers.)
So, here’s what you should do when you receive the SIMs:
1. Take note of the tracking numbers before opening and compare to Tracking on the Lines page on your online account. (To determine which SIM is for which line.)
2. Grab some small baggies and write phone numbers on them. (Or write the phone numbers onto a piece of paper corresponding to each Tracking Number. You could also put the small baggie with the SIM inside it back inside the envelope with the tracking number.)
3. Remove each SIM card and place into correct baggie. (Or write the SIM card number – or last 8 digits of SIM next to the corresponding phone number based on the tracking number.)
4. Insert each SIM card into a phone (since they all should come with an adapter kit, sizing shouldn’t matter too much if using a different phone than the one intended.)
5. Follow Steps 2 and 3 on the SIM kit to “activate” the SIM. Complete with calling the 877 activation line.
6. If all works and it lets you transfer your existing number, put the SIM into the correct phone if it is already not in the correct line.
7. Run a speed test or load a web page with wifi turned off. (Using cellular data)
8. If calling the activation line fails for any reason (including the “past due” message) remove the SIM and store in in those baggies for each respective line. (or somewhere safe) and keep your notes safe too. (Can keep the SIMs in these baggies when not following these steps.)
9. If you need to remove the SIM, go back to your old SIM and wait at least 24 business hours.
10. If waiting, try again in 24 business hours. (Business hours are Monday-Friday)
11. If you repeat the steps on a weekday and it fails a second or third time, you may then be safe to return to using the old SIMs and waiting until the system transfers the number over and cuts service to the old SIMs. (I’d opt for trying 3 times and following all steps, including the data usage step to make sure the system catches the SIM being used before going back to old SIMs and waiting for service to be cut off.)
While I am suggesting in the steps to wait till they cut off your old SIMs, I would still attempt this process at least once a week while waiting. Though here’s to hoping you are not sitting on the new SIMs like this for longer than a week.
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abysmal customer service. average wait times are 3-4 hours. IF you manage to get connected to customer service through a complex menu.
HORRIBLE customer service.
Had high hopes for hello to replace the rather cheesy chitchatmobile I’ve had for years. IPhone 5s passed emei check, I got sim card but sim was incompatible so wouldn’t activate phone. Started a chat and the guy said the phone wasn’t compatible. Tried another Sprint phone that also passed imei check, and that wasn’t compatible either. No explanation given just an attempt to sell me a new phone. Big waste of my time and the imei check seems pointless. GOODBYE mobile!
My Galaxy A721 5G does not connect at 5G in Miami
I 'm on hold right now trying to talk with tech support as I'm typing this. The clock on my phone says 1hr and 1 minute... nobody ever answer .it is Wednesday.
Frank comment
Great company
Great product and service
WTF IS THE PROBLEM
Waste of money
These people are just fraud. for international calls Caller ID keep changing. every time you make a call to any other country your receivers sees a new local number, which is frustrating for me and person supposed to pick my call. people are simply rejecting calls when they see a new number.
No refund for not yet activated, unused lines.
Endless unsolicited calls and texts.
Phony line usage on not active lines.
No refund for a new line which wasn’t activated yet.
I recently purchased a new plan with three lines for $45/month. Not a family plan, three individual lines.
However, after activating one line I wanted to cancel two lines and get a refund of $30.
That is, because my child received unsolicited calls and texts, many many every day.
No response to my email.
Chat support didn’t work, not even active.
After staying on the phone for almost half an hour, their phone support told me that I won’t get a refund.
As a new customer, and in general, I expect either a refund or credit for the unused not active line that I cancelled.
Data usage shows 19 minutes talk for a sim card that hasn’t ever been in a phone!!!
Endless unsolicited calls and texts.
Phony line usage on not active lines.
No refund for a new line which wasn't activated yet.
I recently purchased a new plan with three lines for $45/month. Not a family plan, three individual lines.
However, after activating one line I wanted to cancel two lines and get a refund of $30.
That is, because my child received unsolicited calls and texts, many many every day.
No response to my email.
Chat support didn't work, not even active.
After staying on the phone for almost half an hour, their phone support told me that I won't get a refund.
As a new customer, and in general, I expect either a refund or credit for the unused not active line that I cancelled.
Data usage shows 19 minutes talk for a sim card that hasn't ever been in a phone!!!
I usually do not write reviews on anything but Hello Mobile service is mind blowing, I had to write something. Currently I’m on a $25 unlimited plan. Before paying for an expensive phone plan I always make sure I exhaust all available cheaper options. There is not any other service currently that offers such a deal like hello mobile. $25 unlimited with second month free, and no tax. Reception has always been good, never had any problem. The only downside is that when you sign up with them you need to wait for a new simcard for about 5-7days. Chatting with the customer service is almost instant, every time my issues have been resolved. If you have doubts with their service you can start with the $5 plan to confirm if it works before switching.
Down to toilet, no 24hrs support. 1ST When I SWITCHED with them they sent me CDMA sim card for my factory unlocked gsm phone well my phone does support cdma too but problem was u can’t change handset whenever u want. Later I purchased another factory unlocked gsm phone try to put that CDMA sim in there but u can’t do that cz its CDMA. I called them to switch my new phone and they said my new phone is not unlocked its with a carrier locked, but its not. They said my new phone does not support their service. Checked on their website and it say my phone is compatible so I order new sim, one day later they cutoff my service and activated on new sim which is under shiping process, so I had to wait 10 days without any service. Finally got sim and just 3 days later I was unable to call outside of usa. Automate operator say I do not have enough balance to make this call but I have unlimited plan. Called more than 10 times waste hrs to fix the issue and took 2 weeks to get my full service back. Now data stop working msg comes im out of data but I have data on balance. Called 4times spent hrs did all things but no solution. One of their technicians said its the tower where I’m connected, other technicians give up and made excuse my phone has network restrictions. Ok if my phone has restrictions then how all other networks working fine even another hello mobile sim is working fine in my phone, and how my sim has same issue in all other phones? Then no answer and hanged up on me.. No solution just different excuses..
Continue..
speed test using T-mobile network
download 38 Mbps
upload: 18 Mbps
faulty IMEI checker on their website
Hello Mobile is one of the cheapest phone service out there. It’s wonderful when it works. I tried it for the last year. It’s a good spare phone but I won’t suggest for a critical phone service. One problem I had was when I changed my old Sprint CDMA phone and got a new GSM phone and it required a new GSM sim card. Hello Mobile deactivated my working phone and phone number and I had to wait 8 days for them to ship me the new sim card. Calling customer service can take 30-45 minutes and the customer service team are not able to resolve my problem or give me any refund or credit for the time I wasn’t able to use my phone. I’m also having a problem activating my previous Sprint phone and porting it over to Hello Mobile. They sent me a GSM sim card and I had problem activating my phone. So frustrating and waste of time. Once you get it working, service seems okay. Their IMEI checker on their website is not accurate too, so beware! It told me my Sprint phone is compatible but when I tried to activate it with the sim card they sent me, it could not make any calls. It is best to call their customer service to verify your phone is compatible or use Mint phone checker for GSM phones. I told them to send me a CDMA sim card but they refused since they supposedly support Sprint phones. When you get the family plan, all the phones has to be on the same plan. There isn’t a way to have different data quantity. There also isn’t a way to combine or separate the lines to different accounts. You’ve been warned.