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Hello Mobile In 2020: What You Need To Know


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Here’s Everything You Should Know Before Subscribing


Hello Mobile At A Glance

Logo:
Hello Mobile Logo XS

Year Founded: 2019
Networks Used: Sprint, T-Mobile
LTE Bands Used: 2, 4, 5, 12, 66, 71, 25, 26, 41,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price?
Online Payment Options: Credit Cards, Debit Cards

Overview

Hello Mobile was founded by Issa Asad in April of 2019. The brand was previously known as Q Link Mobile which launched in 2018. Asad also founded Q Link Wireless, the nation’s 3rd largest lifeline provider in 2011 and has worked in the telecommunications industry for over 20 years. Issa was recently named to the board of directors of the National Lifeline Association.

Hello Mobile was conceived with the purpose of providing low-cost wireless service to families nationwide with an emphasis on underserved areas of the prepaid market. True to its goal, the MVNO launched with some of the cheapest wireless plans on the market.

Wireless service is provided on both the Sprint and T-Mobile networks, however, customers do not get to choose their own network at signup. Hello Mobile’s system automatically selects the best network to use based on the customer’s geographic location. In fact, visitors to the Hello Mobile website will have a slightly different experience from one another based on their geographic location.

Customers who live in an area that is covered well by Sprint’s network will automatically be shown a website containing Sprint compatible phones and a Sprint bring your own device IMEI checker.  Customers who live in an area without Sprint but with adequate T-Mobile coverage will be shown a website containing T-Mobile compatible phones and a T-Mobile based bring your own device IMEI checker.  An overwhelming majority of Hello Mobile customers are on the Sprint network. Given the Sprint/T-Mobile merger, this is expected to change by the end of 2020 or in early 2021. At that point in time, Hello Mobile should be fully powered by T-Mobile’s network and all new customers will be directed to T-Mobile based plans.

Hello Mobile’s Phone Plans Explained

Hello Mobile does offer its customers the choice of 6 different phone plans. Pricing starts at just $5/month and goes all the way up to $25/month. The plans are priced like this:

  • $5/month – 500 minutes, unlimited text, 500MB of high-speed data
  • $10/month – 1GB high-speed data
  • $14/month – 2GB high-speed data
  • $15/month – 4GB high-speed data
  • $20/month – 5GB high-speed data
  • $25/month – 15GB high-speed data

Taxes and fees ARE included in the listed prices. There are no hidden fees like activation fees that some other providers like to charge.

Except for the $5 plan, all plans come with unlimited talk & text. Mobile hotspot/tethering is prohibited.

Every plan comes with hard-capped data except for the $25 plan. Hard capped data means data gets shut off once the customer reaches their plan’s data limit. Customers can always add more high-speed data to their plans priced at $10 for an extra 1GB.

The $25 plan includes unlimited data at 2G data speeds once the 15GB high-speed monthly allotment gets consumed. Potential subscribers need to be aware that data at 2G speeds is barely useable in the real world. It may be good enough to do basic emails or possibly to send out a tweet. But loading webpages will likely be painfully slow if they can even load at all. Attempts to stream video will likely fail, or be extremely pixelated and unclear if they do work. Data speeds at 2G may be just fast enough to stream audio/podcasts, although stream interruptions should be anticipated.

Basic Features Included With Every Hello Mobile Plan

There are some features common to just about all Hello Mobile phone plans. They include:

  • 4G LTE and 5G data network access
  • Free SIM card kits with plan purchase
  • 2nd month of service free of charge
  • Unlimited international calling (except for $5 plan which does not include any international calling)
  • Taxes and fees included
  • Ability to automatically connect to 10 million nationwide hotspot locations to help save your data
  • Multiple line/Family Plan discounts (except for $5 and $15 plans)

Family Plan Discount Highlights

Hello Mobile does offer family plan discounts for up to 5 lines. The more lines a customer has the bigger the discount offered.

The biggest potential discount available is on the $25 plan. Customers who have 5 lines in their accounts will pay just $17/month per line for that plan. A full summary of all the available family plan discounts is further down below.

100% Satisfaction Guarantee Policy

Hello Mobile Website FAQ's State There Is A 100% Satisfaction Guarantee Policy
Hello Mobile Website FAQ’s State There Is A 100% Satisfaction Guarantee Policy

Hello Mobile’s website has a frequently asked questions section that states that they offer a 100% satisfaction guarantee policy. However, it doesn’t really say anything of substance other than “don’t love your service? We’ll give you a refund.” You actually have to dive into their terms of service, to see what they mean. According to those terms, all plans have an unconditional 7-day money-back guarantee. Customers have within 7 days of activation to request a full refund minus any potential shipping and handling charges. The company asks customers to wait for 10-days after their money back request to give Hello Mobile time to process the refund.


A Summary Of Hello Mobile Phone Plans

No Credit Check Single Line Monthly Prepaid Plans

Talk
Text
Data
Price
Hello Mobile Logo
500
Unlimited
500 MB
$5

Network Used: Sprint, T-Mobile


Hello Mobile Starter
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$10

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$14

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
4 GB
$15

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 4GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$20

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$25

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   

No Credit Prepaid Plans With Family Discounts


Talk
Text
Data
Price 2-Lines
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$17.5

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$27.5

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$35

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$40

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   
Talk
Text
Data
Price 3-Lines
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$25

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$39.99

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$50

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$55

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   
Talk
Text
Data
Price 4-Lines
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$32.5

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$53

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$65

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$70

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   
Talk
Text
Data
Price 5-Lines
Hello Mobile Logo
Unlimited
Unlimited
1 GB
$40

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited Starter
Hello Mobile Logo
Unlimited
Unlimited
2 GB
$65

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 2GB
Hello Mobile Logo
Unlimited
Unlimited
5 GB
$80

Network Used: Sprint, T-Mobile


Hello Mobile Unlimited 5GB
Hello Mobile Logo
Unlimited
Unlimited
15 GB
$85

Network Used: Sprint, T-Mobile


Hello Mobile Data Unlimited
   

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Supported Phones And BYOD Devices

Hello Mobile supports phones that are out of contract, have no outstanding financial obligations them, and are compatible with either the Sprint or T-Mobile network.  Most sold universally unlocked phones should work with Hello Mobile.  A selection of phones are also available for purchase.


Where To Buy Service Plans And SIM Cards

SIMs and plans are available for purchase directly through the Hello Mobile website.  The company does not own any storefronts.


Customer Support

Customer support is available over the phone, email, through social media, Facebook messenger, and online chat.

Contact Information

Website:
E-mail: [email protected]
Phone Number: 1 (888) 954-3556
Address/Headquarters:

499 E. Sheridan Street Suite 400
Dania, FL 33004


Social Media Accounts
Facebook
Instagram
Twitter



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