Since 2013, I’ve been researching, reviewing, and writing about the wireless industry through BestMVNO with a focus on MVNOs.
In this guide, I will explain everything you need to know about Hello Mobile before you subscribe. I’ll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of Hello Mobile so that you can make an informed decision on if this is the best place for you to spend your money.
Hello Mobile Phone Plans
Last Updated: Sep 17, 2023Single Line Monthly Prepaid Plans
Prepaid Family Plans
Hello Mobile Deals
Get 1 month free when you purchase a 6-month plan from Hello Mobile.
How Hello Mobile Plans Work
Hello Mobile was founded by Issa Asad in April of 2019. The brand was previously known as Q Link Mobile which launched in 2018. Asad also founded Q Link Wireless, the nation’s 3rd largest lifeline provider in 2011 and has worked in the telecommunications industry for over 20 years. Issa was recently named to the board of directors of the National Lifeline Association.
Hello Mobile was conceived with the purpose of providing low-cost wireless service to families nationwide with an emphasis on underserved areas of the prepaid market. True to its goal, the MVNO launched with some of the cheapest wireless plans on the market.
Wireless service is provided on T-Mobile network, but was primarily provided on the Sprint network prior to the Sprint-T-Mobile merger.
Hello Mobile’s Phone Plans Explained
Hello Mobile does offer its customers the choice of 6 different phone plans. Pricing starts at just $5/month and goes all the way up to $25/month. The plans are priced like this:
- $5/month – unlimited minutes, unlimited text, 500MB of high-speed data
- $10/month – 1GB high-speed data
- $14/month – 2GB high-speed data
- $15/month – 4GB high-speed data
- $20/month – 5GB high-speed data
- $25/month – 15GB high-speed data, note, Hello Mobile refers to this plan as “unlimited” but does not disclose the high-speed data allotment
Taxes and fees ARE included in the listed prices. There are no hidden fees like activation fees that some other providers like to charge.
Mobile hotspot/tethering is prohibited.
Every plan comes with hard-capped data except for the $25 plan. Hard capped data means data gets shut off once the customer reaches their plan’s data limit. Customers can always add more high-speed data to their plans priced at $10 for an extra 1GB.
The $25 plan includes unlimited data at 2G data speeds once the 15GB high-speed monthly allotment gets consumed. Potential subscribers need to be aware that data at 2G speeds is barely useable in the real world. It may be good enough to do basic emails or possibly to send out a tweet. But loading webpages will likely be painfully slow if they can even load at all. Attempts to stream video will likely fail, or be extremely pixelated and unclear if they do work. Data speeds at 2G may be just fast enough to stream audio/podcasts, although stream interruptions should be anticipated.
Basic Features Included With Every Hello Mobile Plan
There are some features common to just about all Hello Mobile phone plans. They include:
- 4G LTE and 5G data network access
- Free SIM card kits with plan purchase
- 2nd month of service free of charge
- Unlimited international calling
- Taxes and fees included
- Ability to automatically connect to 10 million nationwide hotspot locations to help save your data
- Multiple line/Family Plan discounts (except for $5 and $15 plans)
Family Plan Discount Highlights
Hello Mobile does offer family plan discounts for up to 5 lines. The more lines a customer has the bigger the discount offered.
The biggest potential discount available is on the $25 plan. Customers who have 5 lines in their accounts will pay just $17/month per line for that plan. A full summary of all the available family plan discounts is further down below.
100% Satisfaction Guarantee Policy
Hello Mobile’s website has a frequently asked questions section that states that they offer a 100% satisfaction guarantee policy. However, it doesn’t really say anything of substance other than “don’t love your service? We’ll give you a refund.” You actually have to dive into their terms of service, to see what they mean. According to those terms, all plans have an unconditional 7-day money-back guarantee. Customers have within 7 days of activation to request a full refund minus any potential shipping and handling charges. The company asks customers to wait for 10-days after their money back request to give Hello Mobile time to process the refund.
Supported Phones And BYOD Devices
Hello Mobile supports phones that are out of contract, have no outstanding financial obligations them, and are compatible with the T-Mobile network. Most universally unlocked phones should work with Hello Mobile. A selection of phones are also available for purchase.
Where To Buy Service Plans And SIM Cards
SIMs and plans are available for purchase directly through the Hello Mobile website. The company does not own any storefronts.
Year Founded: 2019
Hello Mobile Contact Information
Website: https://hellomobile.com/499 E. Sheridan Street Suite 400
Dania, FL 33004
I had my phone connected to Hello Mobile, and all went very well. The sim card came VERY quickly, and I was connected. I even got the free second month of service as promised, so all seemed well when, afterb a few months of great service, I decided to have another phone, the one the wife uses, connected to the Hello network. I HAD to have it connected as “line 2” in my account, their account system did not allow for another at the same address …. (strange?).
Far from being a “easy” transition with your own phone and number tranference, it’s almost a whole month of service and I still haven’t the phone working … it WILL NOT DIAL OUT and complete a call. It’s certainly connected to the network, as it’ll send and receive texts (but without attachments), as well a receive phone calls, but for dialing? It just just drops the call in a couple of seconds, before it connects to the dialed number.
I’ve been though NUMEROUS tech persons, EVERY TIME having to go through the same process, and though EXACTLY THE SAME checking of my phone settings. I had two days SOLIDLY of being “handed off” to the “next level” tech, go though the whole process of settings checks AGAIN, and on two occasions the call dropped (most likely intentionally I’ll guess).
I sent FIVE emails, which were received by Hello as automated confirmation was received, but no-one EVER emailed me back to my questions. Not a peep.
On the fifth day of my attempts, when I was supposedly connected to a “higher tech” (who had me doing the usual settings check!) when she offered to “raise the issue” to the “highest level” … and that they would call me back to resolve this situation in two to three days.
Nothing, until after EIGHT DAYS I got a call: “is your phone working OK”..? “Well no, no change”. So she asked me to hang on and connect me to the elusive “higher being”. I waited, left the phone on speaker, WAITED OVER TWO AND A HALF HOURS” and no-one ever answered! The music was still playing.
Well today, almost an entire month without full use of the phone, I called yet AGAIN, had to go through the standardized settings check (of course), with the FIRST tech, and then all over again with the SECOND tech to which I was handed off. Her conclusion? The “highest level tech” will call me with a solution (where have I heard that before?).
So, although I have one line that works well, and if it continues to as it has for a few months, I’d like to keep it. This second line I will have to go elsewhere …. transfer the number (important in this case) to another provider ….. maybe back to the old one?
And the last issue is that I’ve been charged for the whole month for incomplete service, and until yesterday, all was well, as I was supposed to get my second month free: but I see the billing is suddenly due to charge me for the entire coming month!
Warning: all is NOT WELL with this company, unless you’re very lucky. Now how do I cancel one line and not the other I wonder? Who can I call? No-one ever answers! Or comes up with a solution.
Far from being a "easy" transition with your own phone and number tranference, it's almost a whole month of service and I still haven't the phone working ... it WILL NOT DIAL OUT and complete a call. It's certainly connected to the network, as it'll send and receive texts (but without attachments), as well a receive phone calls, but for dialing? It just just drops the call in a couple of seconds, before it connects to the dialed number.
I've been though NUMEROUS tech persons, EVERY TIME having to go through the same process, and though EXACTLY THE SAME checking of my phone settings. I had two days SOLIDLY of being "handed off" to the "next level" tech, go though the whole process of settings checks AGAIN, and on two occasions the call dropped (most likely intentionally I'll guess).
I sent FIVE emails, which were received by Hello as automated confirmation was received, but no-one EVER emailed me back to my questions. Not a peep.
On the fifth day of my attempts, when I was supposedly connected to a "higher tech" (who had me doing the usual settings check!) when she offered to “raise the issue” to the "highest level" ... and that they would call me back to resolve this situation in two to three days.
Nothing, until after EIGHT DAYS I got a call: "is your phone working OK"..? “Well no, no change”. So she asked me to hang on and connect me to the elusive "higher being". I waited, left the phone on speaker, WAITED OVER TWO AND A HALF HOURS" and no-one ever answered! The music was still playing.
Well today, almost an entire month without full use of the phone, I called yet AGAIN, had to go through the standardized settings check (of course), with the FIRST tech, and then all over again with the SECOND tech to which I was handed off. Her conclusion? The "highest level tech" will call me with a solution (where have I heard that before?).
So, although I have one line that works well, and if it continues to as it has for a few months, I'd like to keep it. This second line I will have to go elsewhere .... transfer the number (important in this case) to another provider ..... maybe back to the old one?
And the last issue is that I've been charged for the whole month for incomplete service, and until yesterday, all was well, as I was supposed to get my second month free: but I see the billing is suddenly due to charge me for the entire coming month!
Warning: all is NOT WELL with this company, unless you're very lucky. Now how do I cancel one line and not the other I wonder? Who can I call? No-one ever answers! Or comes up with a solution.
This article is not very precise.
The author says that the 5$ plan does not include international calls. But if you check the details of this plan, you can see that international calling is included though.
This article is out of date.
For the past half year or so the “unlimited” plan slows the service down after 4.5G of usage. When contacting customer support you are told the service is working as it is supposed to and there is nothing wrong with the service. However, the service is so slow that I can’t even send a simple text message.
In order to use the phone at all after going over 4.5G, you must be connected to someone else’s wifi.
The service they deliver is no where close to the service they advertise.
I was on Hello Mobile mobile for more than a year until my phone become incompatible with their switch to T-Mobile last year.
I did not have any problems with Hello Mobile, it worked and they have by far the best pricing with all taxes and fees included in their monthly bills, which is very rare.
Hello Mobile DOES does however have HORRIBLE customer service but fortunately I did not have any major problems to have to call them about.
I was on Hello Mobile mobile for more than a year until my phone become incompatible with their switch to T-Mobile last year.
I did not have any problems with Hello Mobile, it worked and they have by far the best pricing with all taxes and fees included in their monthly bills, which is very rare.
Hello Mobile DOES does though have HORRIBLE customer service but fortunately I did not have any major problems to have to call them about.