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Consumer Cellular In 2020: What You Need To Know


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Here’s Everything You Should Know Before Subscribing


Consumer Cellular At A Glance

Logo:
Consumer Cellular Logo Small

Year Founded: 1995
Networks Used: AT&T, T-Mobile
LTE Bands Used: 2, 4, 5, 12, 66, 71, 2, 4, 5, 12, 14, 17, 29, 30, 66,
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards

Overview

Consumer Cellular is an MVNO that operates on both the AT&T and T-Mobile networks. The company was founded in 1995 by John Marick and Greg Pryor and it is currently one of the largest and oldest MVNOs in the USA ((source: Consumer Cellular)).

Consumer Cellular’s target demographic are those aged 50 years and up.  It has been an AARP provider since 2008 and it offers exclusive discounts and benefits to those who are AARP members.

In terms of customer satisfaction, the company has consistently ranked tops by various organizations such as Consumer Reports, J.D. Power and Market Force.

Subscribers can choose the amount of voice minutes they need independently from the amount of data and text messages that they need.  Voice only plans are available as are shared family plans.  Customers can add a line to an account at a price of $15/month. Minutes, text and data are shared between lines, however, calling between lines on the same account is free of charge. Except for times of heavy network traffic, network speeds are equivalent to AT&T’s and T-Mobile’s.


A Summary Of Consumer Cellular Phone Plans


Postpaid Plans


PlanTalkTextDataPrice
Consumer Cellular Logo Consumer Cellular Talk 15

Network Used: AT&T, T-Mobile

250 0 0 MB $15
Consumer Cellular Logo Consumer Cellular Unlimited Talk 20

Network Used: AT&T, T-Mobile

Unlimited 0 0 GB $20
Consumer Cellular Logo Consumer Cellular 500 MB

Network Used: AT&T, T-Mobile

250 Unlimited 500 MB $20
Consumer Cellular Logo Consumer Cellular 250Min-3GB

Network Used: AT&T, T-Mobile

250 Unlimited 3 GB $25
Consumer Cellular Logo Consumer Cellular Unlimited 25

Network Used: AT&T, T-Mobile

Unlimited Unlimited 500 MB $25
Consumer Cellular Logo Consumer Cellular Unlimited 30

Network Used: AT&T, T-Mobile

Unlimited Unlimited 3 GB $30
Consumer Cellular Logo Consumer Cellular 5-35

Network Used: AT&T, T-Mobile

250 Unlimited 10 GB $35
Consumer Cellular Logo Consumer Cellular Unlimited 40

Network Used: AT&T, T-Mobile

Unlimited Unlimited 10 GB $40
Consumer Cellular Logo Consumer Cellular 10-45

Network Used: AT&T, T-Mobile

250 Unlimited 15 GB $45
Consumer Cellular Logo Consumer Cellular Unlimited 50

Network Used: AT&T, T-Mobile

Unlimited Unlimited 15 GB $50
Consumer Cellular Logo Consumer Cellular 250-55

Network Used: AT&T, T-Mobile

250 Unlimited 25 GB $55
Consumer Cellular Logo Consumer Cellular Unlimited 60

Network Used: AT&T, T-Mobile

Unlimited Unlimited 25 GB $60
   

Postpaid Plans With Family Discounts Applied


Talk
Text
Data
Price 2-Lines
Consumer Cellular Logo
250
Unlimited
500 MB
$35

Network Used: AT&T, T-Mobile


Consumer Cellular 500 MB
Consumer Cellular Logo
Unlimited
0
0 GB
$35

Network Used: AT&T, T-Mobile


Consumer Cellular Unlimited Talk 20
Consumer Cellular Logo
250
Unlimited
3 GB
$40

Network Used: AT&T, T-Mobile


Consumer Cellular 250Min-3GB
Consumer Cellular Logo
Unlimited
Unlimited
500 MB
$40

Network Used: AT&T, T-Mobile


Consumer Cellular Unlimited 25
Consumer Cellular Logo
Unlimited
Unlimited
3 GB
$45

Network Used: AT&T, T-Mobile


Consumer Cellular Unlimited 30
Consumer Cellular Logo
250
Unlimited
10 GB
$50

Network Used: AT&T, T-Mobile


Consumer Cellular 5-35
Consumer Cellular Logo
Unlimited
Unlimited
10 GB
$55

Network Used: AT&T, T-Mobile


Consumer Cellular Unlimited 40
Consumer Cellular Logo
250
Unlimited
15 GB
$60

Network Used: AT&T, T-Mobile


Consumer Cellular 10-45
Consumer Cellular Logo
Unlimited
Unlimited
15 GB
$65

Network Used: AT&T, T-Mobile


Consumer Cellular Unlimited 50
Consumer Cellular Logo
250
Unlimited
25 GB
$70

Network Used: AT&T, T-Mobile


Consumer Cellular 250-55
Consumer Cellular Logo
Unlimited
Unlimited
25 GB
$75

Network Used: AT&T, T-Mobile


Consumer Cellular Unlimited 60
   
Sorry, 3 line pricing discounts are not available
Sorry, 4 line pricing discounts are not available
Sorry, 5 line pricing discounts are not available

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Supported Phones And BYOD Devices

Consumer Cellular sells a variety of phones for those who need to purchase one.  They are also available for purchase through Target. Those who already have an out of contract AT&T device or T-Mobile device can bring it to the network if they so wish.  Most universally unlocked phones from manufacturer’s such as Motorola and Samsung are compatible with the network.


Where To Buy Service Plans And SIM Cards

Cell phone plans can be purchased online directly from Consumer Cellular, through several independent dealers, and through regional stores such as Bi-Mart. Consumer Cellular has an in-store partnership with Target, where Target serves as a support and activation center for provider.


Customer Support

Customer support is available in store at your local Target.  It is also available through Consumer Cellular’s website by way of online chat, social media, and over the phone.

Contact Information

Website:
Phone Number: 1-(888)-345-5509
Address/Headquarters:

12123 and 12447
SW 69th Ave.
Tigard, Oregon


Social Media Accounts
Facebook
Instagram
Twitter
Google+


How To Port Out

Porting out requires you to know your account number and PIN number. Your account number can be found on any bill or invoice that you may have, in your online account or by calling the company at 1-(888)-345-5509. Your PIN number is the last 4 digits of your social security number.


Phone Unlock Policy

Consumer Cellular will unlock your device for you free of charge if:

  1. Your phone has been fully paid off
  2. It has been used on the network for at least 6 months
  3. Your account is in good standing and no money is owed
  4. Your phone has not been reported lost or stolen

If you meet all requirements, you can call Consumer Cellular at 1 (800) 686-4460 to obtain your device unlock code.




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Susan

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Susan

If your phone is lost or stolen, you can only report it when their chat line is open. There is no email address you can contact. When your phone is lost or stolen they instruct you to call their customer service phone number, which kind of misses the issue.

Richard H

I currently am a Sprint Customer and would like to switch to another carrier. Can I use my Sprint Phone on your network?

Katherine S Kendall

Can I keep the smart phone I own? Can I keep my same phone number?

Thank you

Joe P

Yes you can keep your phone number. If you already have an out of contract AT&T device or T-Mobile device you can bring it.