Another One Bites The Dust: enVie Mobile Abruptly Stops Providing Service

EnVie Mobile Abruptly Halts Service
EnVie Mobile Abruptly Halts Service, And Closes

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Prepaid Phone News picked up a bit of information stating that enVie Mobile was shutting down and rather abruptly.  EnVie Mobile has since confirmed this on their own website.

EnVie Mobile has issued the following vague statement in regards to the closing:

Due to circumstances beyond our control with our underlying carrier, all enVie Mobile services has been suspended. This does not affect the services on H2O, H2O Bolt and easyGO. Please contact Customer Service at 1 800-420-6981 about re-establishing your service. We’re sorry for the inconvenience.

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EnVie Mobile initially launched service in October of 2014 as a Verizon MVNO with 3G only service.  They later added LTE service when Verizon was kind enough to finally allow it's MVNO's to provide such service.

EnVie Mobile was actually run by Locus Telecommunications, the company that also still operates H2O Wireless and EasyGO, both of which are AT&T MVNO's.  Locus Telecommunications is based out of New Jersey, and it is now a subsidiary of the KDDI Corporation.  The KDDI Corporation is a Telecommunications company located in Tokyo Japan that generates billions of dollars in revenue annually.

The news of EnVie Mobile closing comes almost exactly one month after another mid tier MVNO brand had to shut down, RingPlus.

I find the brand closing to be rather puzzling given its large financial backing.  I also find how abruptly it happened to be rather alarming and unprofessional.  EnVie Mobile customers have now been forced to find a new provider and actually lost service upon the announcement.  What kind of customer support is that? If Locus Telecommunications is going to treat its customers this way, I have a lot less confidence in the brand than I previously did.  Stopping service and closing abruptly shows a total disregard for the consumer, and I highly doubt that the company didn't have any idea in advance that this would be occurring.

To compensate EnVie Mobile customers for a loss of service, H2O is offering affected customers a free month of service on H2O's $40 plan, which is essentially another middle finger to the consumer in my book.  As mentioned, H2O Wireless operates on AT&T's network, while EnVie Mobile used Verizon's network, so unless you have one of just a handful of devices that are capable of operating on both networks, you cannot take advantage of this offer.

I suspect that EnVie Mobile did not have very many subscribers, given that the last time an MVNO shutdown, a large spike in traffic to BestMVNO.com was observed due to people scrambling to find a new phone plan.  Currently, there has not been a run on visitors trying to find a new Verizon MVNO plan due to this closing.  If you are one of the few affected customers out there, I suggest you have a look at this Verizon MVNO list to help you find a new provider.

So Wireless news fans, what do you think of yet another MVNO closing down?  Does it sour you on the idea of using an MVNO for service, or do you just care about getting the best monthly rate possible from whomever?





Category  Envie Mobile
Tagged  Defunct MVNOs

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Stephen Blakeney
Stephen Blakeney
3 years ago

What’s going on with this site? There hasn’t been anything new here since this enVie Mobile ‘story’.

Stephen Blakeney
Stephen Blakeney
3 years ago
Reply to  BestMVNO

Stay tuned? Not if my posts are going to be censored.

Stephen Blakeney
Stephen Blakeney
3 years ago
Reply to  BestMVNO

Okay, I see that it has been fixed.

Stephen Blakeney
Stephen Blakeney
3 years ago

Apparently this isn’t big enough ‘news’ for a discussion.

Joe
Joe
3 years ago

I would definitely blame H2O! How could they lose their relationship with Verizon with no notice unless they didn’t pay their bill or something else extraordinary occurred? Their customer service is HORRIFIC!!! When I called customer service, they couldn’t tell me when they would ship me my new SIM card, how they would ship it, provide me an order number, give me tracking info or any detail whatsoever. All they would say is, “we will send it as soon as possible.” That’s unacceptable! As of today, neither my wife nor I have received the new SIM cards promised. I had their service for less than 2 weeks and it cost me $70 between activation fee and the pre-paid month plan. They wouldn’t credit back any of my money. At least my wife had them a few months but she lost 10 days of service she had paid for as well. Bunch of thieves!

Joe

Stephen Blakeney
Stephen Blakeney
3 years ago
Reply to  Joe

I doubt that it had anything to do with paying their bill. It sucks that you had to go through that but H20 can only do what Verizon allows them to. We don’t know who’s at fault for the dissolution of the arrangement between the two and I think it’s rather irresponsible for Best MVNO to paint I the way they did. They don’t know what happened any more than you or I do and we probably never will know what really happened.

Stephen Blakeney
Stephen Blakeney
3 years ago
Reply to  Joe

I doubt that it had anything to do with paying their bill. It sucks that you had to go through that but H20 can only do what Verizon allows them to. We don’t know who’s at fault for the dissolution of the arrangement between the two and I think it’s rather irresponsible for Best MVNO to paint I the way they did. They don’t know what happened any more than you or I do and we probably never will know what really happened.

Stephen Blakeney
Stephen Blakeney
3 years ago

I wouldn’t necessarily blame H2O. Verizon could be at fault. EnVie’s pricing wasn’t nearly as good as that of H2O’s GSM service. In light of the other changes made by H2O on their plans they likely had no real need to keep the higher priced CDMA mvno unless they were able to negotiate a better deal with Verizon. I couldn’t when I was with them and apparently neither could Paul Marcarelli.