Since 2013, I’ve been researching, reviewing, and writing about the wireless industry through BestMVNO with a focus on MVNOs.
In this guide, I will explain everything you need to know about Pix Wireless before you subscribe. I’ll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of Pix Wireless so that you can make an informed decision on if this is the best place for you to spend your money.
Pix Wireless Phone Plans
Last Updated: Jun 16, 2024Single Line Monthly Prepaid Plans
How Pix Wireless Plans Work
PIX Wireless launched in 2015 as a Sprint MVNO. A year later it added AT&T as a network partner. The prepaid provider added service on the Verizon network in November of 2018. However, in September of 2020, service was discontinued on multiple networks including Verizon and Sprint. Pix continues to activate on AT&T but for how long remains to be seen. Update: Pix Wireless has now been shut down. The following information remains on this website for curiosity and legacy purposes only. So that you can see what used to be.
Supported Phones And BYOD Devices
Pix Wireless supports bring your own device. Any phone that is compatible with either the AT&T or T-Mobile network will work as long as it is out of contract and paid off in full. T-Mobile phones will have to be unlocked for use with Pix. Most universally unlocked phones from manufacturer’s such as Motorola and Samsung should be compatible with all Pix Wireless plans.
Where To Buy Service Plans And SIM Cards
Service and SIM cards can only be purchased directly from the Pix Wireless website.
Year Founded: 2015
Pix Wireless Contact Information
Website: pixwireless.comMiami, Florida
So, I am now in my 2nd month of using PIX Wireless. The actual cell service seems to be fine, but the customer service and been bungled since day one.
I ordered my PIX Silver sim card and it arrived pretty quick ($11.99), but is a little high priced as SIM cards go.
So, after getting the SIM card, I go on line to set up my account and port over my number. Get all the way to the payment part and the system throws an error. Try again, another error. I enable the online chat and the individual essentially tries a third time with the web site. Finally, they use their in house system to create the account. However, unknown to me or the CS rep, 4 different accounts were actually created….with the same iemi number. Took them a few days to sort out and give me on line access to my account.
Then, I noticed I am not getting notified when I get voicemail and I could not get WIFI calling to work. CS was clueless and said they would escalate the call. Waited 5 days and called……they took care of the voice mail while I was on the line, but insisted if I did not wee the WIFI calling as an option then my phone did have the capability. Lengthy discussion including me asking what phones they supported WIF calling on…..and response was ‘many’. Finally found someone who admitted they did not support it on my phone (LG V20).
Then, to start my 2nd month of service, I go top call my brother a week the day after service renewed, call does not go through to him, but goes to PIX. CS rep had no clue why….said I must have not renewed my service…..but charge was already on my CC. Not sure what they did and was assured it would not happen again?????
Finally, the web site advertises USA based support. NOT EVEN CLOSE!
In closing, would be fine if I never had to deal with their customer service, but know it ios just a matter of time……so off we go looking for a better experience!
I switched to PIX’s silver plan and was totally impressed. Porting number was fast, setup easy and painless. Had a question on billing and it was answered immediately. My service here in NC improved quite a bit over previous carrier. Cost per month includes taxes and fees. I have a moto G6 which set all necessary apn’s and network settings.