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FreeUP Mobile Plans & Customer Service Information

PROS
  • Exceptional pricing with multi-month discount plans
  • Free international calling included
  • Free SIM cards with free shipping
  • Special introductory rates for new customers
CONS
  • Does not sell phones
  • Best pricing requires you to pay in advance for 6 or 12 months
  • Pricing for monthly plans does not stand out
  • Limited to no in person customer support options

Since 2013, I’ve been researching, reviewing, and writing about the wireless industry through BestMVNO with a focus on MVNOs.

In this guide, I will explain everything you need to know about FreeUP Mobile before you subscribe. I’ll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of FreeUP Mobile so that you can make an informed decision on if this is the best place for you to spend your money.



Sections

FreeUP Mobile Phone Plans

Last Updated: Sep 26, 2024

Single Line Monthly Prepaid Plans

0 GB
$10/Mo
$120/Annually
  • Unlimited Minutes
  • Unlimited Texts
3 GB
$18/Mo
$216/Annually
  • Unlimited Minutes
  • Unlimited Texts
10 GB
$30/Mo
$360/Annually
  • Unlimited Minutes
  • Unlimited Texts
15 GB
$36/Mo
$432/Annually
  • Unlimited Minutes
  • Unlimited Texts
30 GB
$45/Mo
$540/Annually
  • Unlimited Minutes
  • Unlimited Texts

Multi-Month Discount Plans

5 GB
$15.00/Mo
$180/Annually
  • Unlimited Minutes
  • Unlimited Texts
15 GB
$20.00/Mo
$240/Annually
  • Unlimited Minutes
  • Unlimited Texts
20 GB
$25/Mo
$300/Annually
  • Unlimited Minutes
  • Unlimited Texts
30 GB
$30/Mo
$360/Annually
  • Unlimited Minutes
  • Unlimited Texts
5 GB
$20/Mo
$240/Annually
  • Unlimited Minutes
  • Unlimited Texts
15 GB
$25/Mo
$300/Annually
  • Unlimited Minutes
  • Unlimited Texts
20 GB
$30/Mo
$360/Annually
  • Unlimited Minutes
  • Unlimited Texts
30 GB
$35/Mo
$420/Annually
  • Unlimited Minutes
  • Unlimited Texts
5 GB
$15.00/Mo
$180/Annually
  • Unlimited Minutes
  • Unlimited Texts
15 GB
$20.00/Mo
$240/Annually
  • Unlimited Minutes
  • Unlimited Texts
20 GB
$25/Mo
$300/Annually
  • Unlimited Minutes
  • Unlimited Texts
30 GB
$30/Mo
$360/Annually
  • Unlimited Minutes
  • Unlimited Texts

How FreeUP Mobile Plans Work

FreeUP Mobile soft launched in the early part of 2018. It was founded by Rod Nakjavani who is no stranger to the MVNO industry. In 2009 he co-founded Simple Mobile, a brand that he and his team enjoyed quick success with. In less than 3 years time, the Simple Mobile brand grew to approximately 1.6 million subscribers before being purchased in May of 2012 by América Móvil.

FreeUP Mobile offers service using the AT&T network. The company hoped to be able to provide free cellular service to its customers through the use of a special rewards program. However, that rewards program got discontinued in September 2019. The company now primarily operates using the model pioneered by Mint Mobile. Customers are offered generous discounts on their plans when they prepay for service in bulk for up to one year’s time.


Supported Phones And BYOD Devices

FreeUP Mobile does not sell any phones. The MVNO only supports bring your own device.  Any out of contract AT&T compatible device will work.  Most T-Mobile devices are also compatible as long as they are out of contract, paid off in full, and not reported lost or stolen.  Universally unlocked phones from manufacturers such as Motorola and Samsung will also work.


Where To Buy Service Plans And SIM Cards

Plans and SIM cards can be purchased online through the FreeUP Mobile website.


FreeUP Mobile Logo:
FreeUp Mobile Logo Small

Year Founded: 2018
Networks Used: AT&T
LTE Bands Used: 245121417293066
5G Bands Used: n5 (850MHz)n77 (3.7GHz)n260 (39GHz)
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price?
Online Payment Options: Credit Cards, Debit Cards, Refill Cards, Rewards Program

FreeUP Mobile Contact Information

Website:
Phone Number: 1-888-316-0686
Address/Headquarters:
Social Media Accounts
Facebook
Instagram
Twitter
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Debbie Thompson
Debbie Thompson
2 years ago
Customer Support :
     
Price To Value :
     

I’ve been w/FreeUP mobile about 6 years & I LOVE them! They notified me that my old iPhone would eventually stop working, as 3G is OUTDATED. Just today I had to switch from iPhone 4s to my new Moto G Power. There were some minor glitches because I’m not very tech savvy, but I emailed Tech Support & all issues resolved in less than 30 minutes. I’m a very basic user on my phone. I make calls & text. I’ve never gamed or made many searches on my phone, so their most basic plan was perfect for me, which has saved me $45 a month for all these years. Here’s the math: $45 × 12=$540.00 ×6 years=$3,240.00! Who DOESN’T love THAT!!

Peggy Darley
Peggy Darley
5 years ago

Will this sim & network work with a Lenovo Tablet
??

Dave
Dave
6 years ago

Free up just stopped us from making calls in or out from the iPhone.
We have been and are on autopay for a long time. There isn’t any way to contact them except by message and they may not get back to you for a full business day!
Will move on to another provider if they don’t resolve this quickly.
No record at our credit card that they tried and failed to get the payment.

Richard Smith
Richard Smith
6 years ago

I noticed in your new plans$15 for 0 talk 0 text 2 GB of data… Does that replace the $20 unlimited plan and what is the $25 plan if the $20 unlimited plan is still available what actually available?
I have your starter plan currently, but it’s turned off, but left active because I’m unable to use your Rewards program in Biloxi Mississippi I only shop at Walmart and no stores/ restaurants down here used your service. Waiting until I can use your rewards program. also I assume you’ll fix all this when I come back how do I change my number do I get to choose the number?

Joe P
Joe P
Reply to  Richard Smith
6 years ago

Hello. I think you are looking for the FreeUP Mobile website. BestMVNO is not affiliated with FreeUP Mobile. You can contact FreeUP Mobile here.

In regards to their new plans, it is unlimited talk and text for $15/month plus $5 for each GB of data you want.