TmoNews has reported on a story that started on Reddit where some users with unlimited data plans have been complaining that their speeds have been getting throttled. The complaints have not gone unnoticed as the thread currently has over 300 comments and has caught the attention T-Mobile's CEO, John Legere.
Be informed of the latest deals, plans and promotions from T-Mobile and every one of its MVNO's when you subscribe to the T-Mobile weekly newsletter. No spam and you can unsubscribe at any time!
It all started when a poster commented that his data speeds had been slowed down to the likes of 0.02 Mbps. Yes you read that right, a paltry 0.02 Mbps! T-Mobile employee's have since chimed in on the thread to confirm this has become a recent practice of the company. They've noted that they've seen customers data speeds get throttled once they've passed as little as 17 GB of monthly data use with speeds lowered to 0.05 Mbps.
Another T-Mobile employee has commented that they are not throttling, but rather prioritizing customers network use during times of heavy network congestion.
It's not a throttle. Once a customer is in the top 3% of data users in their area they become de-prioritized when they are connected to congested towers. It's all dependent on the tower connected to. I see this more in cities than small towns as the small towns don't have the congestion.
Ultimately having unlimited data is not a replacement for home internet and was never designed to be and this is what most people are using them for.
I get why this upsets people but if we let the people who are using 20, 30, 40+ GB a data a month congest the towers during peak times then the casual user that tries to get on when really needed is going to suffer.