Walmart Family Mobile
Everything You Should Know Before Subscribing

Things To Know About Walmart Family Mobile

Overview

Walmart Family Mobile was launched in 2010.  It was powered by T-Mobile.

In 2016 T-Mobile sold the brand and its 1.4 million subscribers to TracFone. Although now owned by TracFone, service is still on the T-Mobile network.

Where To Buy Service Plans And SIM Cards

SIM card kits and plans can be purchased in store and online through Walmart as well as through Amazon.

Supported Phones And Devices

Walmart sells just a handful of devices at just a few different price points.  Brands carried by the MVNO include LG, ZTE and Samsung.

Walmart Family Mobile offers support for bring your own device.  Any out of contract T-Mobile compatible device will work.  Most AT&T devices are also compatible as long as they are out of contract, paid off in full and not reported lost or stolen.  Universally unlocked phones from manufacturer’s such as Motorola and Samsung are also compatible.

Customer Support

Customer support is available by way of text messaging to the number 611611. It is also available through online chat, traditional mail, and over the phone.  Customer support hours are as follows:

Sunday – Saturday : 8 AM – 11:45 PM EST