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Google Fi Plans & Customer Service Information

PROS
  • Free domestic roaming on US Cellular
  • International roaming data billed at same rate as domestic data, no extra charges
  • Free text messaging while traveling internationally
  • High end phones typically sold with large discounts
  • Family plan discounts are aailable
CONS
  • Single lines more expensive than other providers
  • Customer support is questionable
  • Plans with limited amount of data are expensive

Since 2013, I’ve been researching, reviewing, and writing about the wireless industry through BestMVNO with a focus on MVNOs.

In this guide, I will explain everything you need to know about Google Fi before you subscribe. I’ll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of Google Fi so that you can make an informed decision on if this is the best place for you to spend your money.



Sections

Google Fi Phone Plans

Last Updated: Sep 26, 2024

Single Line Monthly Prepaid Plans

1 GB
$30/Mo
$360/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 1GB
35 GB
$50/Mo
$600/Annually
  • Unlimited Minutes
  • Unlimited Texts
50 GB
$65/Mo
$780/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot Unlimited

Prepaid Family Plans

35 GB
$80/Mo
$960/Annually
  • Unlimited Minutes
  • Unlimited Texts
50 GB
$110/Mo
$1320/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot Unlimited
35 GB
$90/Mo
$1080/Annually
  • Unlimited Minutes
  • Unlimited Texts
50 GB
$135/Mo
$1620/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot Unlimited
35 GB
$100/Mo
$1200/Annually
  • Unlimited Minutes
  • Unlimited Texts
50 GB
$160/Mo
$1920/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot Unlimited
35 GB
$125/Mo
$1500/Annually
  • Unlimited Minutes
  • Unlimited Texts
50 GB
$200/Mo
$2400/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot Unlimited

Data Only Plans

1 GB
$10/Mo
$120/Annually
  • ✓ Data Only SIM


How Google Fi Plans Work

Google’s Project Fi launched in 2015.  In 2018 the service got renamed to Google Fi.

Google Fi’s Technology Explained

What’s particularly unique about the network is that service is simultaneously provided through T-Mobile, and US Cellular, and even WiFi.  Google Fi automatically switches to whichever network provides the strongest signal to the customer at any given location and time.

Given that Google Fi uses several different technologies, phone calls and text messages can both be placed over WiFi or even a data network.

Bill Protection And Group Plans

Google charges its Fi Flexible plan customers $20/month for unlimited talk and text, and $10 per GB but only up to 6GB of high-speed data. Consumers who go over that 6GB data limit will not be charged further. Google considers this “bill protection.” Consumers with a single line that go over 6GB will still be allowed to use a maximum of 15GB of high-speed data before data speeds are throttled to 256 Kbps.

Group Plans

Google Fi allows for up to 6 people to share a phone plan. On the Flexible plan, the first line pays $20/month for unlimited talk and each additional line is charged $15/month. So if you have two lines you’ll pay $35/month before you are billed for any data. Data is also shared between all lines and priced as follows:

  • 2 lines – billed for the first 10GB of data used and a price cap of $135
  • 3 lines – billed for the first 12GB of data used and a price cap of $170
  • 4 lines – billed for the first 14GB of data used and a price cap of $205
  • 5 lines – billed for the first 16GB of data used and a price cap of $240
  • 6 lines – billed for the first 18GB of data used and a price cap of $275

If you purchase a group plan with a price cap, each individual line can use up to 15GB of high-speed data before that line has its data speeds reduced to 256 Kbps. Hotspot is included with the Flexible plans, counts toward the high-speed data cap and is priced at $10/GB. Customers on a Flexible plan can also order data-only SIMs that are billed at the same rate. A maximum of 4 data-only SIMs can be added to a plan.

Unlimited Data Group Plans

Google Fi does offer two “unlimited” phone plans although they aren’t truly unlimited. Data speeds still slow to 256Kbps after you consume a specified amount of data during a billing cycle. There are group discounts available. Below are price and feature comparison tables of Google’s two unlimited plans.

Google Fi’s Simply Unlimited Vs Simply Unlimited Plus Plan Differences
FeatureSimply UnlimitedSimply Unlimited Plus
Price 1-line$50$65
High-speed Data35GB*50GB*
Mobile hotspot5GB50GB*h
Data Only SIM Add-OnNoYes
100GB Google One Cloud StorageNoYes
Free International Calling
To 50+Countries
NoYes
Texts & calls while traveling
outside US, Canada & Mexico
NoFree texts,
20¢/min for calls
High-speed data use
while traveling outside US,
Canada & Mexico
NoFree in over 200 locations

*Throttles to 256Kbps for the remainder of billing cycle after allotment reached.
h – mobile hotspot draws from the plan’s high-speed data allotment and slows to 256Kbs after 50GB has been consumed

Both Google Fi unlimited plans include talk, text, and data usage while traveling in Canada and Mexico at no extra cost. The Simply Unlimited Plus plan allows you to add up to 4 data-only SIMs to the plan at no additional cost. Data-only SIMs will draw from the main line’s high-speed data allotment.

Group Discount Prices Google Fi Simply Unlimited Vs Simply Unlimited Plus
PriceSimply UnlimitedSimply Unlimited Plus
2-lines$80$110
3-lines$75$135
4-lines$80$160
5-lines$100$200

Taxes and fees cost extra with all Google Fi phone plans.

International Use

Another unique Google Fi feature is that a customers data can be used in over 200 countries. Customers on the Flexible plan will pay the same $10 per GB of data they do to use it domestically, while there is no charge to use it on the Unlimited Plus plan. International data speeds are only limited by the network that the subscriber is on while traveling. 5G/LTE data is available in many countries.

Google Fi plans include international text messaging to and from over 200 countries. International voice calls cost extra and in general, are priced at 20¢/minute.  If you call internationally over WiFi, costs vary based on which country you are calling. Only outbound calls are billed.


Supported Phones And BYOD Devices

Google Fi supports a wide variety of devices, customers can bring their own device to the network or purchase one directly from Google Fi.


Where To Buy Service Plans And SIM Cards

Service plans and SIM cards are only available for purchase through Google Fi.


Google Fi Logo:
Project Fi Logo

Year Founded: 2015
Networks Used: T-Mobile, US Cellular
LTE Bands Used: 245126671
5G Bands Used: n41 (2500MHz)n71 (600MHz)n258 (24GHz)n260 (39GHz)n261 (28GHz)
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards

Google Fi Contact Information

Website:
Phone Number: (844) 825-5234
Address/Headquarters:

1600 Amphitheatre Parkway
Mountain View, CA 94043
United States

Social Media Accounts
Facebook
Twitter
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Phone Unlock Policy

Google Fi phones are sold unlocked and can be taken off the network for use elsewhere at any time.



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Bill Sivula
Bill Sivula
6 years ago

Does the quoted monthly charge(s) include Fees & Taxes, or are they added to the stated amounts to determine final charges?

Joe P
Joe P
Reply to  Bill Sivula
6 years ago

Taxes and fees cost extra.