Helium Mobile Plans & Customer Service Information

PROS

Low cost
Get paid MOBILE cryptocurrency tokens for allowing Helium to track your location to map their network
Uses multiple networks, T-Mobile's network plus Helium hotspots for coverage

CONS

May be selling plans at a loss, long term viability questionable
Helium Mobile does not disclose certain features like how fast data speeds are throttled to
Online only brand, limited customer support options

Since 2013, I’ve been researching, reviewing, and writing about the wireless industry through BestMVNO with a focus on MVNOs.

In this guide, I will explain everything you need to know about Helium Mobile before you subscribe. I’ll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of Helium Mobile so that you can make an informed decision on if this is the best place for you to spend your money.

Sections

Helium Mobile Phone Plans

Last Updated: Sep 26, 2024

Single Line Monthly Prepaid Plans

$20/Mo

$240/Annually

Unlimited Minutes
Unlimited Texts
Hotspot 5GB

Plan Details

T-Mobile, Helium

How Helium Mobile Plans Work

Helium Mobile launched with nationwide coverage using the T-Mobile network in 2023. It was founded by Nova Labs, which itself was formed in 2013. The company aims to build a decentralized wireless network through the use of cryptocurrency and hotspots. The hotspots will act like a cell tower for Helium Mobile subscribers. When near one, Helium Mobile subscribers will connect to them for coverage, and when they are not near one they will connect to the T-Mobile network for coverage.

Whether you are a Helium Mobile subscriber or not, you can buy a hotspot device from Helium (currently $249) to help power the network for yourself and others. Those who operate 5G hotspots can accumulate cryptocurrency in the form of MOBILE Tokens. Customers who enable “Discovery Mapping” on their cell phones to allow Helium to track their locations and coverage in a given area also earn MOBILE tokens through the Solana blockchain. The tokens can be used to pay for their wireless plan or converted to a Helium Network Token (HNT) cryptocurrency which can be traded, invested or converted to cash. Per the Helium Mobile website, “Discovery Mapping allows subscribers to earn rewards by sharing their location. This allows us to understand where Helium Mobile subscribers are using our network.”

Helium Mobile first launched in Miami, Florida, as a test market in August 2023. The plan included unlimited talk, text and 30GB of high-speed data before throttling, as well as 5GB of mobile hotspot for $5/month. It wasn’t until December 2023, that Helium Mobile launched nationwide. Outside of the Miami test market, Helium Mobile costs $20/month. Taxes and fees cost extra and can differ widely based on where you live.