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H2O Wireless Plans & Customer Service Information

PROS
  • Plans include international calling and texting
  • Hotspot data allotments do not draw from plan's data allotment
  • Discounted phones available
  • Throttled data speeds on plans is higher than most at 256Kbps
  • Multi-line discount plans available
  • Available online and through dealers
CONS
  • Best pricing requires the purchase of an annual plan
  • Overall monthly plan prices do not stand out on a price per GB level

Since 2013, I’ve been researching, reviewing, and writing about the wireless industry through BestMVNO with a focus on MVNOs.

In this guide, I will explain everything you need to know about H2O Wireless before you subscribe. I’ll review each of their phone plans with you, and go over any gotchas that they might have. I want you to learn the ins and outs of H2O Wireless so that you can make an informed decision on if this is the best place for you to spend your money.



Sections

H2O Wireless Phone Plans

Last Updated: Sep 26, 2024

Single Line Monthly Prepaid Plans

3 GB
$18/Mo
$216/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 2GB
10 GB
$27/Mo
$324/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 5GB
20 GB
$36/Mo
$432/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 5GB
40 GB
$45/Mo
$540/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 5GB
60 GB
$54/Mo
$648/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 20GB

Prepaid Family Plans

10 GB
$50/Mo
$600/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 5GB
10 GB
$75/Mo
$900/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 5GB
10 GB
$100/Mo
$1200/Annually
  • Unlimited Minutes
  • Unlimited Texts
  • Hotspot 5GB
No items found

Multi-Month Discount Plans

0 GB
$5/Mo
$60/Annually
  • Unlimited Minutes
  • Unlimited Texts
1 GB
$8.33/Mo
$100/Annually
  • Unlimited Minutes
  • Unlimited Texts
3 GB
$12.5/Mo
$150/Annually
  • Unlimited Minutes
  • Unlimited Texts
10 GB
$25/Mo
$300/Annually
  • Unlimited Minutes
  • Unlimited Texts
No items found
No items found

Data Only Plans

2 GB
$10/Mo
$120/Annually
  • ✓ Data Only SIM, Tablets, Unlimited 2G Data
5 GB
$20/Mo
$240/Annually
  • ✓ Data Only SIM, Tablets, Unlimited 2G Data
10 GB
$30/Mo
$360/Annually
  • ✓ Data Only SIM, Tablets, Unlimited 2G Data


H2O Wireless Pay As You Go Plans

H2O Wireless Logo H2O Wireless PG 10 Network(s): AT&T
Calling Card
$10.00
Minutes/Data
$0.05/$0.1
SMS/MMS
$0.05/$0.1
Duration
90 days
H2O Wireless Logo H2O Wireless PG 20 Network(s): AT&T
Calling Card
$20.00
Minutes/Data
$0.05/$0.1
SMS/MMS
$0.05/$0.1
Duration
90 days
H2O Wireless Logo H2O Wireless PG 25 Network(s): AT&T
Calling Card
$25.00
Minutes/Data
2.5c/$0.1
SMS/MMS
2.5c/10c
Duration
30 days
H2O Wireless Logo H2O Wireless PG Network(s): AT&T
Calling Card
$30.00
Minutes/Data
$0.05/$0.1
SMS/MMS
$0.05/$0.1
Duration
90 days
H2O Wireless Logo H2O Wireless PG 100 Network(s): AT&T
Calling Card
$100.00
Minutes/Data
$0.05/$0.1
SMS/MMS
$0.05/$0.1
Duration
365 days
   


How H2O Wireless Plans Work

H2O Wireless is an MVNO that operates on AT&T’s network and the company is one of several that are owned by Locus Telecommunications.

The MVNO launched service in 2005 as an independent provider.  In 2010 Locus Telecommunications was purchased by the KDDI Corporation which is a Fortune Global 500 company that generates billions of dollars in revenue annually.  KDDI is headquartered in Tokyo, Japan.

In January of 2019 it was announced that Locus Telecommunications and thus H2O Wireless was being sold to Telrite Holdings, INC.  Telrite Holdings, INC, also owns Pure TalkUSA.  At the time of its sale, Locus Telecommunications was said to have around one million subscribers.

Before you make a final purchasing decision, you may want to read some reviews of H2O Wireless which includes a summary of my experience with them when I was one of their customers.


Supported Phones And BYOD Devices

H2O Wireless allows customers to bring their own phones to the network as long as they are compatible with AT&T or unlocked and compatible with AT&T’s network.  Most T-Mobile phones are compatible as long as they have been unlocked.  The company also sells select phones with device financing options available for those that need it.  Universally unlocked phones from manufacturer’s such as Motorola and Samsung are compatible with the network.


Where To Buy Service Plans And SIM Cards

Plans can be purchased online and from several retailers such as Amazon often at a discount to the H2O Wireless website.


H2O Wireless Logo:
H2O Wireless Logo

Year Founded: 2005
Subscribers: 1,000,000
Networks Used: AT&T
LTE Bands Used: 245121417293066
5G Bands Used: n5 (850MHz)n77 (3.7GHz)n260 (39GHz)
Support For BYOD: Yes
Sells Phones: Yes
All Taxes And Fees Included In Price? No
Online Payment Options: Credit Cards, Debit Cards, Refill Cards

H2O Wireless Contact Information

Website:
Phone Number: 1-800-643-4926
Address/Headquarters:

Fort Lee, New Jersey

Social Media Accounts
Facebook
Instagram
Twitter
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How To Port Out Of H2O Wireless

You must contact H2O Wireless and answer a series of questions to verify your identity. After which, H2O Wireless will send you a text message containing your account number. You then need to verify the account number with H2O Wireless and then they will send you your pin number.




H2O Wireless Customer Reviews

2.5 2 votes
Download Speeds
1.5 2 votes
Customer Support
2.5 2 votes
Upload Speeds
2.5 2 votes
Price To Value
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Geoff Cee
Geoff Cee
2 months ago
Download Speeds :
     
Customer Support :
     
Upload Speeds :
     
Price To Value :
     

Cheap service with poor coverage and lousy customer service

Pros
Cheap. I use the word inexpensive when something is very affordable. Cheap means crappy.
CONS
Poor customer service. Poor cell reception.
City/State (Optional) helpful to others
Cobb
Brand of Phone, Samsung, Motorola, Apple?
Apple iPhone X
Joseph Albanese
Joseph Albanese
1 year ago
Download Speeds :
     
Customer Support :
     
Upload Speeds :
     
Price To Value :
     

Stay away – No customer service.

Pros
Decent prices. Consistent network service
CONS
Customer service is non existent. I have spent a year trying to get a phone that was returned removed from my account. I provided the proof of delivery and returned it with their RMA number. The phone was new and unopened. The website is showing a 90 month service commitment on a 24 month agreement. They haven't responded to my emails. If you get someone on the phone they say to use email. Steer Clear from this company if you need service. JAA
City/State (Optional) helpful to others
Bloomfield, MI
Brand of Phone, Samsung, Motorola, Apple?
Iphone
RexAnna
RexAnna
6 years ago

Hi I have a iPhone 5 I live in a place that does get service I’m curious to if H2O wireless has wifi calling I’m on a per pay plan?

Arthur
Arthur
6 years ago

Joe, does H2O allow Wifi Calling? FWIW, I have an unlocked Samsung S8 (like factory unlocked, bought from samsung.com)

Gene Williams
Gene Williams
6 years ago

Horrible customer Service!! After trying for more than 6 days I’ve not been able to port the H2O no to another provider. Finally – had to get a new number with AT&T. What H2O is doing is an offence – they do not allow anyone to port out. Horrible service. If you do not want your phone to stop working on the middle of the highway, do not go to H2O. you will not know when their services will stop. Anyway – you will never be able to contact customer service.